New contract, new hub, same broadband speed.

Went online to look at my broadband options - it suggested I could get 12-17MB/s on a new contract.
So I rang and got a new contract. The new hub arrived, works great.
Now, when I go online to bt.com and run the speed estimator, it suggests I could get only 12MB/s. OK this is right at the bottom end of the initial range, but fair enough.
However, the actual BT broadband speed test says I'm only getting 7.9MB/s - exactly the same as I got before the new contract.
So, my question is, should I actually expect a greater speed? Is BT providing a newer, upgraded form of VDSL? I mean, is there some technical reason why I could expect a greater speed?
(edit) OK I've done a bit of self-help... see some results below. Doesn't help me but maybe somebody can make use of this information. And yes of course I tried the speed test again and it didn't make any difference.

you are on broadband with fibre vdsl which is the same as infinity but because your speed estimate was <15mb BT do not sell infinity where speed is <15Mb but you get broadband with fibre instead. this is still fibre to the cabinet and copper from cabinet to your home - just the same as infinity.
this is the second post recently where the estimate was the checker 'A' speeds but the reality is your line is not good enough for 'A' so you have somewhere between 'A' and the 'B' speed
the diagnostic test normally does work but sometimes you need to try a few times
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Similar Messages

Homw Hub 1` broadband speed issues

My current wireless speeds are download 450kbps, upload 250kpbs.
I am expecting speeds far greater than this. Should be getting download speeds up to 5mb. Is this down to the home hub 1 or other issues??
Any help greatly appreciated

can you post the adsl stats from your router may need to show detail to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z) and run btspeedtester http://speedtester.bt.com and post the results. Someone may then be able to offer assistance
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New contract - 'old style' 1980 fixed master socke...

Hi
LJ2/ socket!!
I couldn't believe my eyes, when I came home from work one day!
An ancient socket fixed behind a chest of drawers [when I requested to put on the wall above it]
But this guy from BT Openreach convinced my girlfriend that it's better to have it behind heavy piece of furniture...
just in case someone wants to look at it - me! [http://en.wikipedia.org/wiki/File:LJ_Front.jpg]
So if I want I-Plate I will have to pay again £120.
Thank you mister openreach!
Another reason I came here today;
Two years on the new contract and my average download speed only twice exceeded 1Mbps. [i know because I monitor the network]
The last time it was in November and I enjoyed +4Mbps for couple of days [so this is the true capacity of my line]
But since I remember my average download speed was solid 100-110KB/s and when I look at monitor graph it's a straight line, never up and down.
Does it mean that my line is capped?
I didn't complain to BT before - mainly because I have only bad experiences with their customer service and it cost me dearly when I have to call them so - I learn to live with that...
But now my girlfriend use it more and more and she needs fast internet for her study.
So here I am:
Router statistics, last night:
ADSL line status
Connection information
Line state   Connected
Connection time   4 days, 8:41:39
Downstream   1,107 Kbps
Upstream   800 Kbps
ADSL settings
VPI/VCI   0/38
Type   PPPoA
Modulation   ITU-T G.992.5
Latency type   Interleaved
Noise margin (Down/Up)   7.6 dB / 8.3 dB
Line attenuation (Down/Up)   52.0 dB / 28.5 dB
Output power (Down/Up)   15.3 dBm / 12.1 dBm
Loss of Framing (Local)   0
Loss of Signal (Local)   0
Loss of Power (Local)   0
FEC Errors (Down/Up)   0 / 120
CRC Errors (Down/Up)   3966 / N/A
HEC Errors (Down/Up)   N/A / 187
Error Seconds (Local)   2967
Broadband Performance Tester:
1. Best Effort Test: -provides background information.
   Download Speed
   869 Kbps
0 Kbps   1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 869 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1104 Kbps(DOWN-STREAM), 800 Kbps(UP-STREAM)
IP Profile for your line is - 973 Kbps
2. Upstream Test: -provides background information.
   Upload Speed
   664 Kbps
0 Kbps   800 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 664 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 800 Kbps
I do hope I find someone who can help me.

Thank you for your reply, imjolly.
Yes, this is the master socket and the only one I have access to.
There is another guy [we live in shared house] he has bt vision; he says he never go below 4Mbps
I would use your advice - but I'm not sure it is legal to fiddle with BT property.
Apparently bellwire is not the cause of my trouble since I know that my line can carry +4Mbps easily.
I want BT representative to answer few questions:
1. How was it possible in 2009 I have new line fitted with 1980 socket?
Who is responsible and how it will be fixed?
2. Is my line capped?
3. Is my line faulty? When can you check and repair it?
My recent statistics:
ps. I fixed formatting issue in my first message.
I was a complete mess, no wonder only one reply.

Slow speed after new contract

In the last 6 years i have taken 4 new contracts with BT after being offered a better deal on every occassion my speed has dropped from around 3 meg to less than 250 kb/s each time im met with the same requests when i call to plug my laptop in to the Ethernet and turn all other equipment off etc etc. eventually someone sorts the problem and im back to 3Meg again, I ve just spent an hr on the phone to india (4 different people) telling me there is no problem. Does anyone know what is happening, I have a feeling there is some sort of default setting which automatically resets when you sign up which restricts the line ! we are in a rural location and the exchange is quite a distance away. When i came here 7 yrs ago i was told we would never get more than half a meg, However i called so much they finally changed the contact connections and we rocketed to 3 meg. However many times i say to the sales staff please dont change anything and explain what has happened the speed drops the very next day !!!!! NO MORE NEW CONTRACTS FOR ME !!!! can anyone help please

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router (unless HH4/5) may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Will a new router increase my broadband speed in this configuration

How much (if at all) can I increase my broadband speed by getting a faster router. Here's my config:
DSL line --> DSL modem --> Lynksys BEFSR41 Router --> Ethernet cat-5 wiring in house --> TimeCapsule WiFi
The computers using this network are an Intel iMac (10.6), a PowerPC iMac (10.4), and two Intel MacBooks (10.6).
The modem/router are located in an in-wall distribution box in a utility room. I want to keep the hardwired ethernet available in case the WiFi quits temporarily. The TimeCapsule is in a good location (top shelf bookcase on first floor) for coverage of my 2-story house. In principle could eliminate the Lynksys modem, and use the TC as the primary router, but it would be difficult to physical locate the TC where it could both distribute to the house ethernet and have good radio reception.
Testing via the hardwire ethernet (using Speakeasy and speedtest.net) shows download and upload speed 1.27Mbps and 0.32Mb/s. My ISP is pacbell.net. I get the same result via my W-Fi. Speedtest.net tells me my result is about 40% of the average for pacbell.net to my zip code 94301.
I've heard there are much faster routers than the BEFSR41, but I don't know if my internet speed is limited by my current router or by pacbell's DSL service.
Any insights would be appreciated.

Will a new router increase my broadband speed
No...your speed is only going to be as fast as your weekest link, which in your case is the DSL modem and the connection speed package you subsribe to.

New Contract -- Very Slow Speeds--900kbps

Hi Everyone, i am glad to find a community service like this.
I have been a BT Broadband customer since the start, BT has always been a good reliable service. For approx two years I had the unlimited 8meg service that included a mobile phone. BT Anywhere. I phoned BT to cancel the mobile phone, during the call I was told i was paying too much for my service and if i signed up to Option 3 up to 20 meg BB i could save £20 I Did, I was promised no changes to my speed. This new contract started on the 31 Aug. No problems until last week.
On my old 8meg contract i could guarantee speeds of 2500-3000kbps during the day and 5000kbps after 12am. The last 5 days all I can get is 900kbps, at any time, trying multiple routers etc .... I am not sure if this change is tied into my contract. I normally use a Netgear DG router which reports a downstream of 5000+. To show stats and to test i am using my HomeHub. Any suggestion/help what has caused the slow speed all of a sudden would be greatly appreciated.
I phoned Customer Service...and to be honest i did not get an answer just unplug this ..unplug that ..etc no changes. An engineer was booked for next month, not sure what they will do.
Thanks
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:11:43
Downstream
5,248 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
14.6 dB / 28.0 dB
Line attenuation (Down/Up)
34.6 dB / 19.5 dB
Output power (Down/Up)
8.2 dBm / 2.0 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1 / 1
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
1 / 1
Solved!
Go to Solution.

mrbren wrote:
Download Speed
890 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 890 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :5248 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
Thanks
From your posted bt test
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

New iPhone on the same contract?

I had an iPhone 4 on the AT&T contract, and i lost it a few days ago.
can i get a new one on the same contract?
How much will Apple charge me for the new iPhone?

Off contract, full priced unsubsidized iPhone 4s cost from $650-$849 depending on storage capacity.

Broadband speed - new house

I hoping someone can help.
We moved into a new build house last September. As will all new houses, it has a XNTE box rather than a NTE5 master socket. The XNTE is connect to 3 telephone points.
We had a issue with the broadband, and a BT engineer came out to look into this. He mentioned the wrong face place was used on a socket (the face place has telephone points, TV points etc). He said two cable were fitted into one socket (to act as an extension), rather than just one cable.
To cut a long story short, he disconnected the other sockets, and the broadband speed improved from 6mb to 10mb. The electrician came around today, and connected the other sockets back. This cut the speed back down to 6mb.
My question is, should having two other sockets connected to the telephone system cause the speed to drop by half? No phones are connected to the other sockets.
I look forward to all the help!!
Solved!
Go to Solution.

they will do if incorrectly wired as the Openreach engineer removed them why were they reconnected again by the electrician
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Recomended Broadband Speeds for new Apple TV

I was about to purchase an Apple Tv earlier today, but wanted to check the recommended broadband speeds for the service.
We suffer from speeds of 2.5mbps; probably not a problem with Apple TV - being able to download to the HDD for viewing later. However, streaming only is a little concerning - especially as we'd be looking at HD stuff.
Have Apple said what speeds are required? Is contents buffered to some sort of memory until it is ready to be viewed.

The avatar HD film was 5.8gb in size from the itunes store. My internet speed is usually around 9.8mbps but can drop down to 7mbps in busy times. I rent HD films a lot and it usually takes about 20 seconds to 1 minute from pressing rent to being able to play the HD movies. Only once have I had an issue with the film freezing up half way through, it turned out the internet went down on my ISP side of things.
As apposed to having 2.5mbps I am not to sure on times but it would just be a case of waiting longer at the beginning before pressing play, for the film to build up in the buffer so you don't catch up to where the film has got to in downloading. That is if my understanding of the apple tv downloads and plays at same time is right! If I am wrong I would be very interested in knowing exactly how it works.
But to answer the question at the beginning I have not seen an official minimum download speed for the apple tv but looks like from other peoples experiences you can't go wrong with something bigger than 6/7mbps.

New customer with extremely slow boadband speeds

My BT Broadband was activated on Monday 12/08/13 and ever since my broadband has often been unusable due to such poor speeds. I know in the literature BT provide, it states that it may take 3 days for the speed to stabilize, but I am now around the end of that 3 day period and there is no improvement. I have done 20-30 speed tests over the last 3 days and the highest download speed I have seen in 0.9mb/s. Only on one occasion was it this high, usually, it ranges between 0.16mb/s and 0.3mb/s. Strangely, my upload speed tends to be higher at around 0/9mb/s.
I switched from Sky Broadband where I was getting at least 2.5mb/s even on a bad day, but usually my speed was over 4mb/s. When installing the BT broadband, all I have done is replace the 4 year old Sky router with the new BT Home Hub 4. Everything else is the same, so I see no reason why I shouldn't be able to achieve the same speeds as before.
I work from home and need a constant and stable internet connection. I haven't been able to work since BT broadband was installed. I need to fix this ASAP please, any advice would be greatly appreciated...

1. Best Effort Test: -provides background information.
Download Speed
1.84 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.84 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 4.69 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.93 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.93Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

First day on new contract and a fault on the line....

I never normally bother writing in these forums but wanted to vent my frustrations somewhere after spending hours on the phone to BT and bascially getting no where.
Have been a BT phone customer for quite a few years and decided to move the broadband to BT in order to get the BT sport channel. The first day that my service was meant to switch providers the phone line is totally dead and obviously no broadband. When I spoke to someone, having spent ages on hold, they tested the line and found a fault. I told them how this happening on the same day as we changed contracts is a coincidence that I fail to accept. They basically said that it was a coincidence and it could take up to a week to fix. I live on a farm and therefore use the phone and internet for work and also have very limited mobile phone reception. If I had known we would have this issue when we changed contracts I'm not sure I would have bothered. We will see how this plays out from now but whilst each individual I spoke to seemed to understand and appreciate my position I basically got no where and on the first day of a new contract with BT I am left deeply unimpressed with the service.

Hi michaelpearce84,
Sorry to see you're having some problems switching your broadband over to us. I can help you sort this out from here. To get in touch, click on the "about me" section of my profile where you'll see the link to "contact the mods".
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Existing customer wished to start a new contract

Hi,
After coming to the end of the my initial 18 month contract I looked online and saw lots of great deals that BT offer new customers (6 months free, free homehub, Sainsburys vouchers, etc). So armed with this and also prices from Talk Talk I phoned BT in the hope that I could maybe upgrade my current broadband package and make use of these great deals.
I was told that the online deals are for new customers only and as an existing customer I cannot get these. The deal I was offered was more expensive than the new customer deals when you work out the monthly cost !!
I'm baffled by this as everyone knows it's easier for a company to keep a customer than gain a new one. There is less work that BT need to do to start me on a new contract compared to a new customer, I also do not need any new hardware, and yet I'm charged more !
Is this right I was I talking to the wrong people at BT?
Don't want to leave BT really but other companies offer better deals and so far BT are not interested
Steve

Hi,
I am currently on BT's standard broadband package at £13 + line rental. So thought I'd upgrade to BT infinity 1 (up to 40mb) with or without unlimited download usage. They quoted me £21.25 per month for unlimited infinity and £17.65 for the 40gb limit which was more than the current new customer deals at the time of calling.
I phoned twice speaking to different people and the both said the same
I'll try the options team tonight.
What is option3?
Thanks for your advice
Steve

New contract account for every line item in subscription order....

Hi Guys,
I am having a problem with the subscription order.
Whenever I change the subscription order and add a line item to it, SAP by default creates a new contract account for that line item. Whereas I want to assign the same contract account to the second line item also.
Can you suggest me any solution for this problem?
Thanks in advance...
Regards,
Abhay

Hello Abhay,
This is the normal and correct function for SAP. If you would like for the subscriptions to be on the same contract that you subscriber has, an enhancement has to be developed.
We had a similar requirement and an enhancement was developed per specifications.
Regards,

Verizon now forcing new contracts instead of month to month

My FIOS bundle expired in March. I understood both from online statements and from talking with Verizon support that my services would continue on a month to month basis. I was happy with this while I look at whether I will continue with FIOS, purchase a new bundle or go elsewhere.
I find today that when looking at my account that Verizon have instigated a new contract for 12 months with an enforced ETF fee!! How can a company a) Instigate a new contract without my agreeement or notification? b) Change the terms of an existing agreement (i.e month to month) without notifying me first?
The enforced contract with ETF seems to me to be a legal form of theft - though how Verizon can mandate this practice is beyond me. If you are in the same situation - i.e. month to month - check your accout.
It looks now as though now I am being forced to continue with Verizon, purchase with a new 2 year contract or leave and pay a (to me) wholly unfair termination fee.

call the business office. Verizon reps will resolve this for you.

New info record with same details as archive one.

Hi Experts,
Due to some issue we want to archieve some standard info record which are created on vendor / material group / plant basis.My query is does system allows to create new info record with same vendor / material group / plant combination after archiving earlier record which is on same basis.
Thnaks & Regards
Vinay

Hi Jurgen,
Thanks for reply.
Our issue is while creating work order(IW31) having external services upon entering info record number in some cases in same client rate is picked up from info record condition but some times from last purchase order based on info update.
We have checked following points.
1.In all the cases work order type is same.
2.Info record are of standard type with same condition.info record are for vendor & material group combination.
3.Checked after changing rate in info record and in purchase order but similar issue exists
4.Compare vendor master also.
5.Their are no contract /sch.agreement for vendors.
Our requirement is to have rate from info record in all the cases in work order.So have two options.
1.Archiving info record-But will need setting in SPRO and also need to create same record again with same combination.Also as their are recent purchase order against those info record not sure whether system will allow or not.Can you please tell what are prerequiste for archiving info record.
or
2.To remove only purchase order number updated in EINE table in those info record where this issue is occuring.We have checked in development system and after removing purchase order number in EINE table it picks up rate from info record.
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Thanks
Vinay

New contract, new hub, same broadband speed.

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