New creative cloud update won't work

Creative cloud says that I need to update the new software but when I try to download it, it doesn't work. It says "We've encountered the following issues: Sorry, there seems to be a problem with the download process (Error code: A12E5). It won't let me get onto anything else as the only option given is to download this new update? Any help would be greatly appreciated!

Charlie09876 you may find the following discussions of interest regarding the A12E5 error:
http://forums.adobe.com/message/5620023#5620023
http://forums.adobe.com/message/5758293#5758293
http://forums.adobe.com/message/4543045#4543045

Similar Messages

  • Creative Cloud Updater doesn't work

    Hello,
    last year I downloaded a trial version for the creative cloud. Then I decided to buy a normal CS6 license and didn't use CC anymore.
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    Antonia

    Hi Jeff,
    Thank you for your help. It works now, i uninstalled CC and installed it again.
    Best
    Antonia
    Am 19.12.2014 um 01:54 schrieb Jeff A Wright <[email protected]>:
    Creative Cloud Updater doesn't work
    created by Jeff A Wright in Creative Cloud Download & Install - View the full discussion
    Antonia do you receive any specific error messages?  What operating system are you using?
    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7028715#7028715 and clicking ‘Correct’ below the answer
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  • Creative Clouds App won't work!

    Everything else works for me except the app when it says "download error" and then choose "get help" or "try again" which I have printed about 1000 times. I can not update my adobe programs which I have to do. There is no help available in Swedish and I'll get help from someone in the chat, I still have everything installed in English in order to be able to go into my computer and see what's wrong. Is there anyone who can help me?

    Hi saraevelina,
    Kindly try the below mentioned links.
    Error downloading Creative Cloud applications
    Creative Cloud - Download error - stubborn error
    Please revert if the problem persists.
    Thanks,
    Atul Saini

  • Creative Cloud Instal Won't Work

    Hi
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    Hi MrJonesHelpNeeded,
    Please try removing Adobe Air and Adobe Application Manager.
    Resintall and retry.
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  • Why creative cloud installer won't work?

    Hi,
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    Thanks!

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • My Adobe Creative Cloud apps won't work

    I just installed the apps from Adobe Creative Cloud.
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    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • New Creative Suite Updater Does Not Work 7 July 2008

    I have the Master Collection and I am getting frustrated with trying to update. The first and latest versions of the updater just stall and don't go any further. If I try to get individual updaters they look for a password I don't have because my password is associated the Master Collection. Updates for Photoshop have been sent individually and those workhowever, there is something strange happening with the crop tool.
    When Apple send out updates they come in as a list with check boxes which allow you to update in small segments. Perhaps updating the complete CS is too much at once.
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    >f I try to get individual updaters they look for a password I don't have
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  • Creative cloud desktop won't load the "apps" section/shows download error/ have uninstalled & reinstalled/ also completed yosemite os install successfully to see if it was a compatability issue/but still shows download error on apps/ this only occurred af

    I have a macbook pro 2010 & extra storage and drive space
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  • When Creative Cloud updated a few days ago (Win7) it reported no installed apps. In Lightroom I keep getting messages that a new version is available. Installed it from CC and it installed without error, CC shows I installed it, but it simply fails to run

    When Creative Cloud updated a few days ago (Win7) it reported I had no installed apps.
    In Lightroom I keep getting messages that a new version is available. Installed it from CC and it installed without error, CC shows I installed it, but it simply fails to run.
    How do I get CC to find apps installed under the previous version?
    And how do I get Lightroom CC to run?
    Peter

    I still don't know how to get CC to find that I have Photoshop CC installed, but running Creative Cloud, going to Preferences and signing out, then signing in again got Lightroom CC to work.
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  • Error updating to new creative cloud desktop manager

    Just tried to update to the new creative cloud desktop manager, and I am getting and error stating that the software is missing or damaged. I have renamed the OBOO, uninstalled and used the cleaner and reinstalled, and still the same error. Help! (Working on OS X Yosemite)

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • You want to downgrade because the new updates won't work? Read this.

    First of all, I'm not any kind of techie person, I just have gone through this horrible experience of not being able to get into the itunes store at all after downloading the last 2 updates (7.4.2.4 and 7.4.3.1). Once I downgraded to 7.3.2.6 I was back in the itunes store downloading whatever I wanted. But, it was not all fun & games - the library file wouldn't work with the older version of itunes, and I lost all my playlists and had to reimport all my music. The second time I downgraded I did figure out how to save the playlists, but I still haven't figured out how to restore the itunes library file. If anyone has ideas about that feel free to post here.
    I consider this a last resort if you really need to get into the store. Hopefully you have already tried other suggestions in other forums. If you do decide to try this, you should read everything first to see what you're getting into. Also, if you just bought a new ipod, it probably won't work with the older version. You should keep calling the apple support phone #.
    The process isn't that much harder than installing an new version, although you need to uninstall 7.4.x first. *If you decide to try this I highly suggest you do a backup to disk first just in case.* Uninstalling itunes doesn't delete any of your music files, but it never hurts to have a backup. Go to File>Backup to disc.
    By the way, this is assuming you're on Windows XP.
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    2. Export each playlist you have individually by right clicking on the playlist and selecting Export songlist. Save these text files in the same folder as #1.
    3. Now, download the version of iTunes you want from oldapps.com/itunes.htm. I used 7.3.2 and it worked fine.
    4. While that's downloading start uninstalling iTunes under Control Panel>Add or Remove Programs. Remove Apple Mobile Device Support, Apple Software Update, iTunes and QuickTime. Don't restart until all 4 are removed. (Optional, also run CCleaner - click the 'issues' button. This gets rid of a lot of little files that don't get removed in this process, but it's a little intimidating if you're not a techie person.)
    5. Now restart. After you're back up, click on the iTunes setup file you just downloaded. After it installs, when you open iTunes the first time, you'll probably see this error: "The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes." When you click ok the box closes & iTunes doesn't open.
    Go into your iTunes folder (usually in your My Music folder) and remove this file - it will show up as iTunes Library.itl or maybe just iTunes Library. You could just delete it because you already have a backup from step #1. The other file, also called iTunes Library, is an .xml file that you can delete if you want.
    6. Open iTunes - it will look totally blank w/ no files. Don't panic! Go to File>Import and try to import the library you made way back in step #1. I'm sorry to say it might not work. If it doesn't, the next thing to try is to import an older version of the library file, which will be in the "Previous iTunes Libraries" folder inside the iTunes folder. This also didn't work for me. So....
    7. If you couldn't get the library file to open, you need to add your music back in. I just went to File>Add Folder to Library and added my My Music folder. You could also try doing it from backup discs but that takes a long time; in either case, if you have a lot of music this will take awhile. Just let iTunes do it's thing.
    8. Now you can go to File>Import and select the playlists you created in step #1. This did work for me when I went from 7.4.3.1 back to 7.3.2.6.
    You should be good to go! I hope this helps some people. If you have any questions you can post them, but I can't promise that I will have answers.
    meeshala

    Hi - it sounds like you still need to move the library file, which is in step 5 of my original post; this is assuming you exported your library before you went back to 7.3 - if you didn't do that, don't delete anything yet - just try moving the itunes library.itl file onto your desktop:
    "5. Now restart. After you're back up, click on the iTunes setup file you just downloaded. After it installs, when you open iTunes the first time, you'll probably see this error: "The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes." When you click ok the box closes & iTunes doesn't open.
    "Go into your iTunes folder (usually in your My Music folder) and remove this file - it will show up as iTunes Library.itl or maybe just iTunes Library. You could just delete it because you already have a backup from step #1. The other file, also called iTunes Library, is an .xml file that you can delete if you want (actually, just leave the .xml file where it is).
    "6. Open iTunes - it will look totally blank w/ no files. Don't panic! Go to File>Import and try to import the library you made way back in step #1."
    Since I wrote that I've gone back and forth a couple of times, and importing the backup library file should work. If for some reason you didn't export your library, you can try importing the iTunes Music Library.xml file in your iTunes folder. It takes a really long time but this does also work.
    If you were having the same 11333 error that I was, I was finally able to get into the iTunes store with 7.4.3 after installing certificate revocations lists as described on this page: http://docs.info.apple.com/article.html?artnum=306628
    I think that's helped a lot of people - have you tried that? Of course, to do that you would have to reinstall the newer version to try it.
    Please post again if you are still having problems with the library, but I think you should be ok!

  • Would new Creative cloud work with Windows XP?

    Would  new creative cloud work with Windows XP?

    No Windows XP is not supported.  You can find the system requirements for the Creative Cloud applications at System requirements | Creative Cloud.

  • Creative cloud desktop app not working!!! won't let me sign in or reinstall

    MAC os 10.7.5
    Creative Cloud does not work!
    Customer is waiting for work done, and this cost me money!!!! So help me please!
    I can't sign in to my Creative Cloud  desktop application. It opens, I enter my info, and then, I have a message you are no longer signed in. I tried to close the app several times, and also reinstall it. Nothing doesn't help.
    Uploading is not allowed bacause Creative Cloud desktop does not work, fonts are missing because Typekit does not work!!!!!!!!

    Hello paulina,
    sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool, don't use your own resources, that's insufficient!
    I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
    Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. Please follow the prescribed sequence of operations
    If necessary and for further questions and if "open" please use chat, I had the best experiences.
    Hans-Günter

  • Creative Cloud update to version 2.7.1.418 killed my Windows 8.1 system!

    Earlier tonight, I saw the balloon from Creative Cloud stating that an update was available.  So I installed it.  Half-way during the installation, my windows desktop disappeared.
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    The task manager showed everything was running normally but the desktop was clearly broken.  I checked the directories and everything was as expected.
    So I held my breath and rebooted.  After logging in, the desktop slowly appeared over about 10 minutes, but all the desktop icons were still missing, as were the taskbar icons.  Only a few of the notification icons appeared.
    I then managed to bring up a command window with the task manager (fortunately, Ctrl+Alt+Esc still worked) and launched System Restore (rstrui.exe).  It showed me the Adobe Creative Cloud was the most recent restore point (below); the previous restore point after that was a Microsoft Windows update from 2 days ago.  When I asked for the list of files that were affected by the Creative Cloud update and would be reverted, it showed this:
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    So there is clearly something out of kilter with this latest update.  Adobe the Time Vampire has once again stolen 2 hours of my life, but this time, at least it wasn't a license server issue.  I think.

    Dave: I did the Microsoft Update two days before this happened, and rebooted as required.  I just created a new restore point and lauched Creative Cloud.  Now I get the famous white screen:
    It just sits and spins (been 10 minutes now). 
    Fortunately, I saved away this command (which I've had to use 4 or 5 times already):
    del %USERPROFILE%\AppData\Local\Adobe\OOBE\opm.db
    Unfortunately now, I get this (even after closing the above window):
    The process cannot access the file because it is being used by another process.
    So I killed everything that said "Adobe" in the task manager and this time, the command succeeded.
    Fortunately, the current apps seem to still work.  I can't seem to find the "Creative Cloud" app in the applications on my system, but I launched Photoshop CC, told it to look for updates, and got a list of the 5 prgorams that need updates in the Adobe Application manager:
    I will proceed with the updates, holding my breath.

  • My CREATIVE CLOUD updater appears empty

    has anyone experienced this problem?
    The Creative Cloud App Updater Window appears completely empty.
    After uninstalling and re installing nothing changed!
    It was working for something like a year and I changed nothing consciously.
    Win 8 and after Update win 8.1 the same problem in both installations
    Klaus

    Hi k-effects cc01,
    I believe you are getting the blank Creative cloud screen. Please refer to the following links:
    1. Blank white screen | Sign in | Creative Cloud Packager
    2. New Creative Cloud App unusable: it's blank!
    3. Cloud Desktop App is blank?
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