New credit card updated however creative cloud still saying it will expire in 12 days

Question

hi i have been trying to sort this problem out for the last month. I have updated my billing information and seen that $1 has come out of my new credit card to verify the card. There is money on the card too. I still keep getting an error of the product expiring & this is stressing me out as I am in Australia and there is no way for me to contact adobe as it is in america. I sat online waiting for someone to help me via chat yesterday for 20 mins, finally got through and explained my situation and they said they will transfer me to another department via chat, and the other department never turned up. I am so frustrated, can you please help me?

Answer 1

Hi i tried this and turned my computer off & then back on then logged in and opened illustrator and it still doesn't work
Date: Fri, 6 Dec 2013 13:45:22 -0800
From: [email protected]
To: [email protected]
Subject: New credit card updated however creative cloud still saying it will expire in 12 days
    Re: New credit card updated however creative cloud still saying it will expire in 12 days
    created by MMedwick in Adobe Creative Cloud - View the full discussion
I don't know if this will help or not.  I've been having a similar problem for a while.  After multiple attempts to update information directly on the Adobe site, I finally got my  license to renew just now after signing out of the Creative Cloud client on my computer, then signing back in.  It's not the first time I've tried that, it's the first time it actually worked.
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