New CS6 Install

Okay, my BETA trial of CS6 expired yesterday, so I bought the upgrade from CS5 Photoshop (not the Extended Version).  I uninstalled the Beta software including the preferences, installed the download from the Adobe Store, but when I open it, it still says Beta and won't accept the updates listed.
This is an upgrade and so using the clean script would mean I would have to reinstall all my qualifying products again going right back to Photoshop 6 from 2000, and install all the upgrades in order over the top.  That is what happened to me when I went to CS3 and was a royal PITA.
Does anyone know what I can do to fix the problem?  This didn't happen to the install I dod on my Laptop which wasn't over the Beta.

Aaarrrggh, NO !
Steverock58 wrote:
…It seems that the installer for CS6 production version doesn't overwrite the Beta installer files…
No, of course it doesn't!  No Adobe upgrader does that.
You were supposed to UNINSTALL the beta version with its own Uninstaller before attempting to install the final version.
Don't just drag things to the trash/recycle-bin, you must use the Uninstaller.
Instructions to this effect were/are prominently displayed on this forum and are included in the installation instructions for the final version.

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