New cube laptop - not showing Maxtor external hard-drive in windows explorer, but showing up in Device manager.

Hi
If anyone is able to give me some advice I'd really appreciate it. I have seen similar issues on here and tried uninstalling then re-installing the driver which seemed to fix the similar issue on someone's Windows 7 system but it doesn't seem
to have worked for me. I also tried using the usb 2 drive rather than the usb 3.
I have a new cube laptop with Windows 8 (which I'm not used to yet at all) and am trying to access the files from the Maxtor hard-drive from my old pc. The hard-drive does not show up under file explorer but seems to appear in device manager. The
laptop makes noises occasionally as if it is detecting some hardware but not showing it.
Can anyone suggest a fix?
Thanks in advance
Sadie

Hi,
Apologize for the late reply.
How about the situation by now?
Could the external hard drive be shown in the
disk management?
Or take a look at the format of that hard drive(list disks) with diskpart command:
A Description of the Diskpart Command-Line Utility
Check if the format is NTFS.
Also please take a look at the following article:
Help! After installing Windows 8.1, my USB drive disappears or file transfers
stop unexpectedly…
Hope this may help
Best regards
Michael Shao
TechNet Community Support

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