New customer - can't set up new email!

I'm a new customer from today and have successfully set up everything, except for an email address.
The set up process took me to the 'My Extras' part of 'My BT' where I went through the actions of choosing my email address and password. Everything seemed to go fine, but the system still doesn't recognise the email address 4 hours later. Should it take this long?
Problem is the 'My Extras' page no longer shows an 'Add Email address' box so I no longer have this function where, in theory, I should have another 10 addresses to set up if I wish.
Must admit, as a new customer, I'm not impressed so far

this post is very similar  https://community.bt.com/t5/Email/No-BT-email-for-​new-customers/td-p/1287209  and could take a week according to CL Keith
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