New customer, cant get any channels

Hi,
So i've set up my new vision+ box today and followed the instructions to the letter. Used all the cables provided and checked all the right lights and flashes are doing their thing. But...i can't get any channels at all! Nothing. I've unplugged everything and started again to no avail, i've rebooted my home hub and i've checked my tv works ok without vision.
Does anybody have any ideas? I have a freeview enabled tv in another room and it works fine.
If this doesn't get resolved soon then i think i may just have to go back to Sky.
Thanks in advanc for any advice

Hi AnnaP and welcome
Is the other TV supplied from the same aerial?
If it is, unplug it and then try this...
(The same goes for any other TV's, should they also be running off the same aerial)
Remove the main aerial lead from the rear of the vbox and scan for channels (it will never find any)
When it's finished scanning, leave the Vbox switched on and switch off the mains plug for the Vbox.
Insert the main aerial lead back into the Vbox, but remove the aerial lead that goes from the Vbox to the TV (if fitted).
Plug the box back in and repeat the scan for channels.
Does it find any channels?
(Don't forget to plug the other aerial lead into the other TV)
edit. If you're using a HDMI connection, unplug this and use a scart lead
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