New Customer or should I just give up and go to ATT?

Ordered tv and internet on July 18. Had apt on July 22. Have older home already wired. Tech came out recommended go with Legacy equipment so he didn't hav eto run new lines. Said be back on July 27. confirmed apt on line. Took off work and no show on July 27. Called in said do emergency work order someone woulde call me that same day. Next day still no call called and waited on line 1 our 34 minutes and talked to 3 agents before being offered a new apt on Aug 6. Went ahead and took it but complained abouy length of time. Got call on July 31 for apt on Aug 1. Said I"ll take it. Stayed home all day to not miss tech. Got a call while in the bathroom. 1-800 rep left message said tech in my driveway. He never even came to my door and my car was in my driveway! Called back they said he should arrive between 7 and 730 even though window was 5 to 7. No one showed. Called 1 - 800 number just now they set up apt for Aug 10. What happened to Customer Guarantee? Almost a month trying to get service. Should I just give up and go elsewhere?

mattieCakes8 wrote:
Ordered tv and internet on July 18. Had apt on July 22. Have older home already wired. Tech came out recommended go with Legacy equipment so he didn't hav eto run new lines. Said be back on July 27. confirmed apt on line. Took off work and no show on July 27. Called in said do emergency work order someone woulde call me that same day. Next day still no call called and waited on line 1 our 34 minutes and talked to 3 agents before being offered a new apt on Aug 6. Went ahead and took it but complained abouy length of time. Got call on July 31 for apt on Aug 1. Said I"ll take it. Stayed home all day to not miss tech. Got a call while in the bathroom. 1-800 rep left message said tech in my driveway. He never even came to my door and my car was in my driveway! Called back they said he should arrive between 7 and 730 even though window was 5 to 7. No one showed. Called 1 - 800 number just now they set up apt for Aug 10. What happened to Customer Guarantee? Almost a month trying to get service. Should I just give up and go elsewhere?
I apologize for the repeated trouble you had with this. I was able to see that we do have you set for a sooner time than the 10th at this time. If you still need any help, please send me a private message. -FC

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