New customer with extremely slow boadband speeds

My BT Broadband was activated on Monday 12/08/13 and ever since my broadband has often been unusable due to such poor speeds. I know in the literature BT provide, it states that it may take 3 days for the speed to stabilize, but I am now around the end of that 3 day period and there is no improvement. I have done 20-30 speed tests over the last 3 days and the highest download speed I have seen in 0.9mb/s. Only on one occasion was it this high, usually, it ranges between 0.16mb/s and 0.3mb/s. Strangely, my upload speed tends to be higher at around 0/9mb/s.
I switched from Sky Broadband where I was getting at least 2.5mb/s even on a bad day, but usually my speed was over 4mb/s. When installing the BT broadband, all I have done is replace the 4 year old Sky router with the new BT Home Hub 4. Everything else is the same, so I see no reason why I shouldn't be able to achieve the same speeds as before.
I work from home and need a constant and stable internet connection. I haven't been able to work since BT broadband was installed. I need to fix this ASAP please, any advice would be greatly appreciated...

1. Best Effort Test: -provides background information.
Download Speed
1.84 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.84 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 4.69 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.93 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.93Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

Similar Messages

Extreme slow upload speed in Dallas area

Hello
Something happened to my upload speed last Thursday, it has dropped considerably connecting to most servers making many sites very sluggish. I have the hardest time just attaching a file in Gmail and the gmail chat keeps saying 'unable to connect'. Using FTP for my work is almost impossible. It's takes me 5-10 tries to upload a file that's not even 50KB.
I've called Verizon tech support and went through different diagnostics and then they sent a new router, which still didn't help. Here's what I concluded so far:
It's not the router
It's not the computer since it happens on every machine
It's not the wiring since I can get good speed test connecting to some servers.
It's not the servers that i'm connecting to; everything works when i'm at work or on the phone.
I have 15/5, I've attached some speed test results.
Verizon's own speed test page even timed our during upload, which was stuck under 0.5 when it was about to finish.
Anyone else experiencing this? Verizon say my issue is currently with the engineers, but I have no idea how long that wait to be.
Thank you

Is there any Verizon representative that can escalate my issue?
Basically a tech came last Saturday and wasn't able to figure out what was wrong and left and closed my ticket. Whenever I call back now they're just telling me it's my computer, which is completely FALSE. All my 5-6 computer just doesn't happen to have slow upload speed of the sudden and require modification to RWin buffer as the suggested by the on-site tech. Verizon phone support bluntly told me they can't do anything further and would charge me for coming out again to replicate my issue.
Things the tech have already tried:
-Run Fios Optimizer multiple times on multiple computers.
-Replaced router
-Replaced ONT
-Rebooted PON card
Upload speed still sporadic, works perfect on some speedtests, but it's less than 0.5MB on many servers including Verizon's very own local speedtest. Gmail and any google site request is constantly slow. This site is slow and often times out. FTP to my own site is almost impossible if I want to upload a file that's bigger than 100kb.
I'm extremely frustrated.... There are reports of same exact issues in other thread, one seems to be fixed. Is there any way Verizon can look at that and apply it here?
http://forums.verizon.com/t5/FiOS-Internet/Slow-upload-and-tired-of-techs-closing-tickets/td-p/62221...
http://forums.verizon.com/t5/FiOS-Internet/Slow-upload-speed-on-evenings-for-almost-2-months-now-on-...
Problem was fixed for Headhunter6
http://forums.verizon.com/t5/FiOS-Internet/Unusable-upload-speed-at-night-and-during-weekend/td-p/62...
http://forums.verizon.com/t5/FiOS-Internet/extreme-slow-upload-speed-in-Dallas-area/td-p/619117
Is it because I'm using a community account on this forum so I'm being ignored?
I've tried to sign up using my residential account, but got this yellow error page.

Macbook pro: Extremely slow upload speed

Hi,
I know this question has beed raised many times before me, seemingly from hundreds or thousands of users, but none of the threads I have found has lead to any solution.
My new Macbook Pro (15 inch), using Lion 10.7.3, is simply unable to obtain anything but an extremely slow upload speed, when using Wifi. I am using an Apple Airpor Extreme wifi device. My work PC, my older Macbook Pro (13 inch), all tablets and telephones etc hooks up to the same Wifi device and obtain all the speed they should, but my new Macbook Pro is sloooooooooooowwwww and sometimes cannot even initiated an uload speedtest at i.a. www.speedtest.net.
As mentioned, I am aware that there are plenty of threads on this, but I am not aware of any that provides a solution.
Is there a solution or is my new Macbook nothing but crAplle?
Best regards,
n

My subscription is 10 Mbps downloadand 2 Mbps download. upload
I get that (10/2 Mbps) on all other devices, other than my new Macbook Pro.
On my new Macbook pro I get 10 Mbps download, but only from 0 to 25 Kbps upload.

Help Please, extremely slow connection speed with ...

Please can someone help me with my broadband conection, it is extremely slow.
I have posted the stats from my router and a set of results fr0m the BT Speedtester.
I know the connection time on here is new, and I know to leave the router on permanantly, it is not normally swtched off at all.
My IP Profile is only 0.25Mbps. How do I get this reset ?
Thanks
Russ.
FAQ
1. Best Effort Test: -provides background information.
Download Speed
0.23 Mbps
0 Mbps
0.25 Mbps Max Achievable Speed
Download speedachieved during the test was - 0.23 Mbps For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps. IP Profile for your line is - 0.25 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.34 Mbps
0 Mbps
0.83 Mbps Max Achievable Speed
Upload speed achieved during the test was - 0.34Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:20:35
Downstream:
287.1 Kbps
Upstream:
440 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
26.3 dB / 29.5 dB
Line attenuation (Down/Up):
16.9 dB / 8.8 dB
Output power (Down/Up):
14.4 dBm / 11.8 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 57
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 7
Error Seconds (Local/Remote):
0 / 0

are you connected to the master or test socket? do you have other sockets? are you having connection problems with internet dropping out even though the router is connected 24/7?
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Why apps cannot be downloaded because of EXTREME SLOW DOWNLOAD SPEEDS?

I have iPad 2 with iOS 6.1.3
Starting from last months until today, I have a big trouble with my iPad about EXTREMELY SLOW APP DOWNLOAD SPEED, in both downloading new apps and updating the currents apps from store.
Only one app can take 1-2 hours to be downloaded. Some times even half day needed. Or sometimes process can finish with fail and says "could not be downloaded at this time"
IT IS PAINFUL !
I checked & did the following below, but I couldn't solve this issue. Please HELP !
- My WIFI internet speed of home network is Great, no problem about that
- I've already used a "Speed Test app" from iPad and it is great, no problem in the speed also
- I've checked the space and more than 30 GB is empty in the device
- I've completely disabled Genius Apps feature
- I tried many times hard reset by long pressing power and home buttons together
Nothing can be solution the the problem. What can be wrong about downloading apps?

How to Fix a Slow iPad
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-A-Slow-iPad.htm
iPad running slow? How to speed up a slow iPad
http://appletoolbox.com/2012/07/ipad-running-slow-how-to-speed-up-a-slow-ipad/
 Cheers, Tom

Extremely Slow Render Speed - GoPro and Twixtor

Hello!
I am new to the forums, and slightly new to AE, please don't yell at me if there's a similar thread around, I had a look, but nothing really suited my exact case.
I've shot footage on my GoPro Hero 3+ Black, at 720p, 100fps.
I've applied Twixtor to the individual parts required, the rest is at standard speed.
I come across two main problems, one: The live preview is in really terrible quality, and is practically unusable due to its choppiness and blurriness.
Two, being the render time. I tried a two minute video with about 10 seconds worth of slow mo with Twixtor. This took 9 hours to render to AVI. I tried again with WMV, same deal.
I tried an even shorter clip (just straight 5 seconds of slowmo), this was a shorter render time, but still far too long to be practical.
I'm using AE CS6, running Win 8.1, 2.4gHZ i5, 8GB DDR3, and a 2GB GForce Graphics card.
I've tried tweaking the preferences for multiple core utilization etc etc, still no bonus.
Is there something I'm doing wrong, or is it always meant to be this slow?
Cheers,
Dan

Depending on the settings Twixtor can be extremely slow. If you have a lot of rolling shutter artifacts or motion blur in your original video you can also get terrible artifacts. Here's an important thing. MP rendering most likely will not work with Twixtor or any temporal effects so turn it off. The only way to know if your machine is behaving normally is to look at the shot and do some testing. Some shots just require a lot of tweaking to significantly slow down.
If you shot at 100 fps and you want to playback in slow motion then the easiest way, and the best way to start is to go to Footage Interpretation and set the frame rate of your footage to 29.97 or 24 or what ever your deliverable product will be, then drop the footage in a new comp with the same frame rate. No Twixtor required.
Now if you want to slow things down more or speed them up you are working from a much better place and the whole process will be much easier and faster to render. Twitter will also work better.

Extremely slow wifi speeds after Yosemite install

I "upgraded" to Yosemite and now my wifi speeds on this machine (iMAC) are extremely slow, like crawling. Was fine this morning before update. All other devices in the house (iphones, ipad, macbook pro) are all running normal fast speeds. Does anyone know if there is a fix for this? Missing Mavericks already.

I saw a big (huge) change in wifi speeds after Yosemite upgrade, it was more noticeable the farther away from the router I was. I moved closer to the Router and speed was back to normal.
You can check your connection by pressing at the same time alt(option) and the wifi icon (at top of menu bar), a drop down list will show the connection's stats, look for TX Rate towards the bottom. After upgrade my TX Rate dropped to 5 Mbps! I moved closer to the Router, and TX Rate improved to 146 Mbps, Safari was browsing at normal speeds again.
I read other discussions, found a suggestion to rename my location, in System Preferences - Network - WiFi, at top of panel Location, mine was named Automatic (the default). As suggested, I clicked on the arrows, selected edit, and renamed the location, name it anything you like... I restarted the computer, and luckily enough my TX Rate at the farthest location from Router improved from 5Mbps to 39 Mbps. Still slower than before, never saw it below 80's. Don't know if the restart or the change of location name did the trick, maybe it was that Yosemite needed time to adjust to its new environment, regardless, there was some improvement.
I think there is an issue with Yosemite and WiFi that causes the TX Rate to drop more than with Mavericks as the distance from Router increases. Does not sound logical, but that is what the connection stats are saying!

New internet is extremely slow!

I had an engineer come out and install a brand new 2nd line in my home. The 1st line (that is managed by talk talk) gets 8 mbit down and 1 mbit up. Why is my new second line so slow compared to the 1st (The BT line gets 0.57 down and 0.04 up) I was promised at least 4 down and at the most 8.
The internet is now 4 days old and i have not seen any increase in the speed as at first i thought maybe this was normal but i guess not.
Whats going on?

Sorry thats to small here is what it said.
FAQ
1. Best Effort Test: -provides background information.
Download Speed
0.73 Mbps
0 Mbps
1 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.73 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
IP Profile for your line is - 0.75 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.2 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.2Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Extremely slow download speeds and internet browsing on Macbook pro

I recently got a 13"" macbook pro. System config - Maverick OS/i7 dual core/8GB RAM/750 GB HDD, Almost 690GB of free space available. I am expriencing extremely slow download and internet browsing speed. I have to wait for almost 10-12 seconds for normal sites to download. The app updates and downloads are painstakingly slow.
The internet speeds are working perfectly fine on my Windows Laptop, and even on my mobile phones. So, the there's no issue of network. Also, I have cleared safari cache etc, just to be sure. But nothing's really helping.
Can any one help me here.
Thanks !
Chetan

Please answer as many of the following questions as you can. You may already have answered some of them. In that case, there's no need to repeat the answers.
Have you restarted your router and your broadband device (if they're separate) since you first noticed the problem? If the answer is no, do that now and see whether there's any change.
Quit and relaunch the browser. Any change?
Log out and log back in. Any change?
Enable Private Browsing in the Safari menu. Any change?
Are any other web browsers installed, and are they the same? What about other Internet applications, such as iTunes and the App Store?
If other browsers and Internet applications are also affected, follow these instructions and test. Any change?
If only Safari is affected, launch the Activity Monitor application and enter "web" (without the quotes) in the search box. If a process named "Safari Web Content" is shown in red or is using more than about 5% of a CPU, select it and force it to quit by clicking the X or Quit Process button in the toolbar of the window. There may be more than one such process. Any improvement?
Again, if only Safari is involved, open the iCloud preference pane and uncheck the box marked Safari, if it's checked. Any change?
Are there any other devices on the same network that can browse the Web, and are they affected?
If you can test Safari on another network, is it the same there?
If you connect to your router with Wi-Fi and you can also connect with Ethernet, do that and turn off Wi-Fi. Any difference?

Extremely slow DSL speeds. Up speed higher than Down speed. Please help.

I just purchased the 1.1 - 3.0Mbps hi-speed DSL package.
Verizon speed test shows .17Mbps down and .536Mbps up. This is obviously curious for two reasons: 1) the incredibly slow down speed, and 2) the down speed being slower than the up speed.
Curiously, speedtest.net shows different results:
2.45Mbps down, .55Mbps up
What could this mean? Transceiver data follows.
Transceiver Revision 3.3.6.10.0.1
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path FAST
DSL Speed (Kbits/Sec)
Down Stream Path 3360
Up Stream Path 864
Margin (dB)
Down Stream Path 27.1
Up Stream Path 16.0
Line Attenuation (dB)
Down Stream Path 20.1
Up Stream Path 8.0
Transmit Power (dBm)
Down Stream Path 6.8
Up Stream Path 11.9
Thanks in advance for any advice/ assistance you can offer. This is extremely frustrating.
M King
Solved!
Go to Solution.

OK. It seems as though you're suffering from what some people call "Juniperitus." If you're on a Remote DSLAM that uses Alcatel Litespan equipment (Litespan 2000 for example) along with being connected to a Juniper Networks ERX edge router, there tends to be an incompatibility between the two pieces of equipment that causes TCP connections and pretty much any other form of transfer to see artificial packet loss, which results in transmission. This results in inefficiency in every transfer, so what you're seeing is simply a result of all of this. In the past when Verizon first installed Litespan, they were using older Redback Networks edge routers, which did not create such problems. I'm on a Litespan and happen to still be on a Redback in my area (one of remaining ones still in operation in my area) and I get my max line speed with no issue. It's unfortunate that these actually perform better despite the Junipers being far better edge routers in terms of capacity.
I know someone who should be able to get this fixed for you. I'll send you a Private Message.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Extremely slow samba speed.

Hey.
I have two computers running arch linux, both with a samba server for sharing files between them. I'm experiencing some very weird behaviour. Windows users can easily download files from the server with proper speed, but when I mount the samba share with my laptop it is EXTREMELY slow. It's like 8 hours for 150 MB. My laptop also has a samba server running, and when uploading files to it, it is just as slow. There is nothing wrong with the connection, because when downloading from the internet, both system are able to get speeds at 800 kB/s. What could be wrong here:
Here is my services definitions for the main server:
[global]
server string = Samba server pwrd by Arch
security = SHARE
log file = /var/log/samba/%m.log
max log size = 50
dns proxy = No
[homes]
comment = Home Directories
read only = No
browseable = No
[printers]
comment = All Printers
path = /var/spool/samba
printable = Yes
browseable = No
[winD]
path = /mnt/winD/
guest ok = Yes
[winH]
path = /mnt/winH/
guest ok = Yes
[dev]
path = /home/peter/gamedev/
guest ok = Yes
[upload]
path = /mnt/upload
read only = No
guest ok = Yes
And for the server on the lappie:
[global]
server string = Arch Lappie
security = SHARE
log file = /var/log/samba/%m.log
max log size = 50
dns proxy = No
[homes]
comment = Home Directories
read only = No
browseable = No
[printers]
comment = All Printers
path = /var/spool/samba
printable = Yes
browseable = No
[upload]
path = /mnt/lan/upload
read only = No
guest ok = Yes
I'm also having trouble mounting the 'dev' share. All the other shares mounts just fine, but when trying to mount the dev share i get the following error:
IP: 192.168.0.183
192.168.0.183
Input mount point: /mnt/lan/ARCH/dev
Setting mount command to SMB
smbmount //192.168.0.183/dev /mnt/lan/ARCH/dev -o password=
Mounting //192.168.0.183/dev ...
3480: tree connect failed: ERRDOS - ERRnosuchshare (You specified an invalid share name)
SMB connection failed
Failed to mount
Failed, mounting by netbios
ARCH
Input mount point: /mnt/lan/ARCH/dev
Setting mount command to SMB
smbmount //ARCH/dev /mnt/lan/ARCH/dev -o password=
Mounting //ARCH/dev ...
3481: tree connect failed: ERRDOS - ERRnosuchshare (You specified an invalid share name)
SMB connection failed
Failed to mount

slide_rule wrote:Could you post the output of "smbclient -L <address to ARCH server>" from the laptop? FYI, you don't need the samba server running on the laptop if it's a client, you just need samba installed.
yes, I'm running the samba server on the laptop to share, not to download
Here is the output of the smbclient -L command:
Domain=[WORKGROUP] OS=[Unix] Server=[Samba 3.0.30]
Sharename Type Comment
winD Disk
winH Disk
dev Disk
upload Disk
IPC$ IPC IPC Service (Samba server pwrd by Arch)
Domain=[WORKGROUP] OS=[Unix] Server=[Samba 3.0.30]

New Customer with Service Issue

I am very frustrated with Verizon & customer service. Our family is new to Verizon within the last month. We drop calls all the time and get choppy service by our house. I talked to local store and they advised for me to call Customer Service. The representative made me reset my new phone and everything, then they sent me to next level support. The next level support did a case and tried to sell me an extender which I refused to do. I am a new customer who spent alot of money to switch why should a spend another $250. The next level suppport stated they would call me back today after the case was resolved & did not. After a few dropped calls today, I called back, the first next level support person wanted to reset my phone again and told me the engineer said there not really an issue. He had me on hold several times and on the phone for over 25 minutes. The call then dropped and rep never called me back. Got on the click to chat and Hannah called me to try to resolve. She sent me to next level support who could only offer to sell me the network extender. I feel that I should have never switched from AT&T to Verizon because they just want me to spend more money and not resolve my issue. I am stuck in a contract and if there is an emergency that happens in my area then my children will never be able to get ahold of me. My childrens safety is the most important thing to me but not to Verizon. Very disappointed!!!

Why did you switch?
Why didn't you figure this out during the return period?
You don't have access to any landlines for children to contact you in an emergency?

My new ipod is extremely slow, but i have full strength wifi. Works fast at others homes.

My new ipod touch 4g is extremly slow in my house, but i have full strength wifi. Works fast at others homes. When i try to connect to the internet it gives me a server error. All other ipods and laptops work fine in the home. Does anybody else have this issue?

Have you tried powering off and then back on your router?
You can try:
- Reseting the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
-Resetting network settings: Settings>General>Reset>Reset Network settings.

Extremely slow BB speed - virtually unusable

Hi, please could somebody investigate my current slow BB speed. This has been ongoing for several days now.I connect using an openreach nte5 socket and I am connected directly to the master with no extensions. There is no noise on the line that could be the cause. Here are the stats:
[URL=http://www.speedtest.net/result/1624403580.png[/URL]
Connection Information
Line state:
Connected
Connection time:
3 days, 17:04:56
Downstream:
2.298 Mbps
Upstream:
445.1 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
3.3 dB / 15.4 dB
Line attenuation (Down/Up):
59.8 dB / 32.6 dB
Output power (Down/Up):
16.6 dBm / 12.5 dBm
FEC Events (Down/Up):
317955559 / 21514
CRC Events (Down/Up):
9828580 / 10905
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
43010061 / 22638
Error Seconds (Local/Remote):
394769 / 1448

FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
30 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 30 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2352 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 2074 Kbps
2. Upstream Test: -provides background information.
Upload Speed
338 Kbps
0 Kbps
444 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 338 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 444 Kbps
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

Extremely Slow Download Speeds Compared To Pc

My PC when downloads the same file at 100+ kb/s when my MacBook downloads at maximum of 25-30 kb/s.
How can I speed it up.

I'm getting a slow download speed, what can I do to improve it?
If you are using a firewall or router, be sure that ports 6112, 3724, and 6881 through 6999 are open and forwarded to your computer and only your computer. Refer to your firewall/router's documentation for instructions on opening ports and setting up port forwarding. Also, make sure that no other programs that use bandwidth are running while using the Blizzard Downloader.
Please consult our Slow Download Speeds page for more information:
http://www.blizzard.com/support/wow/?id=aww0819p
For more assistance with setting up your router or firewall, or for other assistance with the Blizzard Downloader, see this page:
http://www.blizzard.com/support/wow/?id=mww000p&v=49

New customer with extremely slow boadband speeds

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