New Dell XPS PC 03/27/11

So i bought this new Core i5 8300 Dell desktop a few days ago (march 27), this model was affected by the sandy bridge recall. I asked in the store if it still had the issue or not and they couldn't tell. I took the risk and bought it, i called dell support and they said that all new models are unaffected, but when i opened the box there was a sticker that said "JAN 14, 11"... so now i don't know what to think, how can i be sure that my machine don't have this issue ? I appreciate your help. Thanks.
http://www.bestbuy.com/site/Dell+-+Studio+XPS+Desktop+/+Intel%26%23174%3B+Core%26%23153%3B+i5+Proces...
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CamGram wrote:
Please, don't assume that your computer is okay. I bought a Dell XPS 8300 with an Intel Core i7 on March 20th. My assumption was that it would be okay because Best Buy took this computer off their website once the Sandy Bridge problem was identified. When it went back on their website I thought that they had the "fixed" computers. I was wrong. I checked with Dell today (my manufacturing date was December 28th) and they said that my machine was affected. They offered to send out a technician to replace the motherboard. I called Best Buy to express my extreme displeasure and was told that they would replace my computer. The problem is that I have extensive Photography software downloaded on my machine...Photoshop, Lightroom, Topaz,Nik Efex, On One, etc. etc. So....I asked if the Geek Squad could reinstall my programs for me. The answer was an unequivacable "NO". I was offered a 50% discount on some kind of Geek Squad service plan. I do not understand why Best Buy still had the "affected" machines on their shelves. They were well aware of the problem. I am very angry that I bought an $1,100 machine and get this kind of service from them. I will never ever buy another product from Best Buy.
My question now is....should I exchange this computer for a new one and go through the painful process of uninstalling and reinstalling all of my software or should I just accept Dell's offer to replace the motherboard?
If I were in your position I'd go with the Dell offer. That way you can keep your software with minimal hassle. However, it's inexcusable that Best Buy sold an affective machine that late in the game. I don't know why this happened.
Another option would be to image the drive to a backup drive then do a full machine exchange - but keep in mind the image will likely fail to work properly if restored to a different type of machine than an XPS 8300.
If you do not have any storage devices connected to one of the four SATA2 ports of the motherboard (Only to the two SATA3 ports), you won't be affected by the defect so can continue using the machine until Dell does the motherboard swap.
*disclaimer* I am not now, nor have I ever been, an employee of Best Buy, Geek Squad, nor of any of their affiliate, parent, or subsidiary companies.

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. . . was wondering: Would you happen to know if, Adobe CS5 Design Premium in compatible or incompatible with MS WIN8.1? I bought a new Dell XPS 9530 -- with NO CD drive. I copied my CS5 install disk to a Flash Drive, then ran the "install" on my new

. . . was wondering: Would you happen to know if, < Adobe CS5 Design Premium > in compatible or incompatible with MS WIN8.1? I bought a new Dell XPS 9530 -- with NO CD drive. I copied my CS5 install disk to a Flash Drive, then ran the "install" on my new computer. I had the ownership S/N, so-o-o-o, CS5 installed and "seems" to respond well. PROBLEM: PhotoShop. The Menu Bar, the Commands, the Tool Bar, the Color Palettes, and etc., etc., are all real small on my display -- I would estimate they are about 1/3 of the normal size. Same problem with Illustrator. I've made all the Screen Resolution and Print-Size settings and nothing remedies the small display. (My working page is fine; it's just the display that is REAL tiny!!) Can you help me? Do you have any suggestions for me to try? Should I re-install from the internet? Am I forced to upgrade my application? I appreciate any comments you might have. Thanks. -- Dennis

@saratogacoach,
The key log entry is the following:
Feature: Microsoft_VC90_CRT_x86_
Action 10:31:26: PublishProduct. Publishing product information
[ 5888] Thu May 06 10:31:27 2010 INFO
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First, see if this hotfix maybe applicable to your system
http://support.microsoft.com/kb/946927
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TS5376 Have new dell xps system and cannot install I tunes: "Apple Application Support was not found"...Error 2 (Windows error 2)....any ideas??

I am having tremendous difficulty installing I Tunes onto my new Dell XPS (Windows 8). First it downloaded but my library wasn't there and it would not recognize my ipod.
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Error 2 (Windows error 2)
I've tried uninstalling and reinstalling a few times.......not working.
Any ideas??

With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
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HT1473 I can't find a pull down for authorize my new Dell XPS computer with Windows 8 in the itunes store like support said to

I can't find a pull down at the Itunes store to authorize my new Dell XPS computer with Window 8... according to the support there is supposed to be one... Anybody run into this before?

There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
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New Dell XPS 15z

Does anyone know when the new Dell XPS 15z will (or if) will hit Best Buy? Was looking at the first generation XPS 15-1031AAL, but the newer version looks a lot slicker! Think I will wait for the new one if it is to be realeased soon...

If you check similar posts, you'd see that no one knows when these will be available in Best Buy. So, your answer is "No, no one knows when they will be available".
If you find my post useful or informative, please click the icon below with the plus sign and star to give kudos. Thank you!

NEW DELL XPS 15!!!!!!!!

Hi im abdo from egypt,,,,,,my uncle will travel 2 USA in 11/8/2010 and he will buy a(DELL XPS 15) laptop 4 me,,,,he will buy it from best buy,,,but new XPS series is not available in bestbuy stores now,,,,so please confirm me when the new XPS will be avaialble in best buy,,,i hope it will be available next 2 weeks!!!!
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thx
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thanks NOKIA for your reply but do u mean i cant know when it will be available?

I want to move a PSE 5 catalog and photos from an old Dell Dimension desktop to already installed PSE 13 on a new Dell XPS. Can it be done?

I want to move a PSE 5 catalog and photos from an old Dell Dimension desktop to already installed PSE 13 on a new Dell XPS8700. Can it be done? If so, how? Link to any clear cut instructions?

Hi,
You can visit Common catalog upgrade issues | Organizer | Elements 6 or later and see if it works.
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My top sites don't show--I get a blue screen in my brand new Dell XPS

In my previous XP computer I could run Top Sites; now I only get a blue screen and no sites!

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
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New Dell XPS 8300 taking forever for initial start up

Right out of the box and it has been an hour. Screen is black, harddrive light flashes but more timed than random.

Make sure the drive isn't set to Master/Slave. Make sure it's on Cable Select (CS). That might be the issue here. Or, if your primary drive is set to Master, set it to Slave.
Good luck with that! You got some diagnosis ahead of you! Fun!
I am a Bestbuy employee who volunteers on these boards on my own time. I am not paid for posting here, and you should understand that my opinions are exactly that - opinions. I do not represent Bestbuy in any way.
: Open Mailbox

Should I pick the Macbook Air/Pro or the Dell XPS 13?

Hello everyone!
I'm a 10th grade student in a international school, where we are allowed to use laptops instead of our regular notebooks. In my class no one uses a notebook, so I would be the first one.
My idea came from the fact that I broke my arm, and am unable to write normally for the next 3 months, as my hand is in a cast. I am currently writing on my iPad, which is nice, as I can only use my left hand for typing. I didn't really think much of it, but after few days I realised how easy it is to type on a tablet instead of on a piece of paper.
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After I finish my iGCSE's, I'll be going to the IB diploma programme. It is very rigorous and requires a lot of work, so a laptop would be very helpful. The three laptops I want to choose between are:
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So what do you guys this is the best pick? I want the laptop to last another three years before I go to uni, and that's the reason I want to go for either the mid-spec. MacBook Pro/Air or the fully spec. Dell XPS 13. Price plays a role here, as I can only pay max. 1500$ for it, so I cannot afford the fully spec. MacBook Pro 13".
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Thank you for your answer,
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Mac117 wrote:
Ps. I really like the touchscreen in the Dell XPS 13,
Then go for it.
Best.

Unable to connect dell xps 802.11ac laptop to cisco 1250 AP?

I have a new dell xps 15inc with the dell 802.11ac wireless card but it will not connect to the Cisco 1250 AP, however it connect to other APs just fine. I wondering if the Cisco 1250 AP is just to old and if there is any documentation proving this.
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[Solved] Panic on Dell XPS M1530 with kernels 2.6.23-2.6.24 and -ice

Hello everyone, I've been scratching my head over this problem for three days now.
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In the last year I installed Arch on at least half a dozen boxes and I converted all of my Gentoo using friends to Arch and never had a problem like this one!
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Last edited by teo (2008-03-10 10:50:00)

There are unhandled dependencies in core/base, so remember kids, it's always a good idea to install all the packages from base.;)

**imac vs. Dell XPS 720 or new 630--Help!!

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I have been using windows and pc products for over 16 years. I am looking at getting the new imac 20" 2.4GHZ but, I am also looking at the Dell xps 720 and new 630. I am video editing quite a bit. I always use Vegas 8.0 Pro which is fantastic!(windows only) Now, I am aware of bootcamp and love that but, my concerns are a few things.
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I was faced with the same choice just a few months ago, so let me give you my perspective.
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When I try to open a new blank tab by clicking the tab icon at the far right it won't open. I'm running Windows 7 on a Dell XPS.

Windows 7 O.S., Dell XPS machine.

Uninstall the '''''Ask Toolbar'''''. It can cause that problem.
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TouchPad lock key does not work anymore on Dell XPS L401X

Hi everyone,
On my Dell XPS L401X laptop, there is a key to lock/unlock the touchpad. It used to work fine on Windows and on new fresh install ArchLinux, but now it does not work anymore. If I remember correctly, I did not change, configure any shortcut so far.
Any hint to fix this problem?
Many thanks!
Tinh

Try mapping the button as shown here: https://wiki.archlinux.org/index.php/To … are_Toggle
I'm sorry i can't help more.

New Dell XPS PC 03/27/11

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