New Deskjet 3630 won't print or scan

I just bought this thing and when I try to print, it says there is a paper jam and E4 is flashing on the display. There is no paper jam. Going through the suggested fixes [fix paper jam, reinstall drivers] doesn't help. Why should I have to reinstall drivers that I just installed? Also, it will not scan. It says that the scanner is being used by something else. Absurd. I would like to use this freaking thing. It cost money.

Hi , Welcome to the HP Support Forums! I see you are unable to use your recently purchased HP Deskjet 3630, you are getting a 'Paper Jam E4' error message. You have checked for a jam and reinstalled the drivers with no success. Let's go ahead and try a Hard Reset: 1. Unplug all cables and memory cards from the printer. Unplug the power cord, directly from the back of the printer while the printer is still turned on.
2. Unplug the other end of the cord from the power source.
3. If there is a power module on the power cord, disconnect one end and reconnect it.
4. After 60 seconds, plug the cord directly into a wall outlet (not a surge protector or battery backup as they can cause the printer to lose basic functionality over time).
5. Plug the power cord into the back of the printer.
6. The printer should automatically power back up. If it doesn't, turn it on with the power button.
7. Try making a photocopy (if your printer is an all-in-on printer) before connecting any other cables to the printer.
8. Connect any other needed cables to the printer.Are you still getting the error message, if so, I would like you to continue here: An 'E4' Error Displays (Paper Jam), this one focuses more on the cleaning of the hardware than the software. Let me know the outcome, I will watch for your reply. Thanks,

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HP Deskjet F4850 won't print but scans

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Any help will be very much appreciated.

Welcome to Apple Discussions. I presume you meant 4580 for your model.
If you go to:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01893666&cc=us&lc=en&dlc=en &product=3944758
you will find HP's 'solution'. Best of luck!
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HP Deskjet 9800 won't print from Chrome anymore

My HP Deskjet 9800 won't print from Chrome, but prints fine from IE and Mozilla. The light on the printer starts flashing when I try to print from Chrome, but nothing ever prints.

hi there mktng;
I see perhaps a problem of google chrome and not of the printer. can you verify if your chrome have any pending updates or if it is as normaly updating automaticly.
Let me know
Kind regards;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Hp deskjet f2180 won't print even when new cartridges are inserted

I require assistance urgently. I have inserted new cartridges into my HP deskjet F2180, but the alert light for the ink keeps blinking, and it won't print at all. Can't even do the maintenance checks such as CLEAN PRINTER HEADS.

Hi , and welcome to the HP Forums!
I see you're experiencing cartridge issues. I would like to help.
I would recommend removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar. I would then recommend utilizing this document on Blinking Lights. Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!

Deskjet 3050 Won't Print Wirelessly

Hi there,
My new all in one 3050 won't print for me. It is "Offline" in the network page. I feel I have explored every avenue and it will still not print. The wireless network configuration page I printed says everything passed. The home network disagnostic tool says "software missing" after i click test connection. The print diagnostic tool fails on connectivity everytime. I can connect to the printer ip 192.168.1.3 in the browser 95% of the time but not always. My router is a Zyxel P-660HW-T1 v3. I'm really close to tears with frustration, I'm quite computer and networking savvy but I cannot fix this. please help, I'd be eternally grateful.
Kind Regards,
Larry.

Hello dkkenny1,
Are you running Windows on your computer? If so, I recommend running the HP Print and Scan Doctor. This tool provides a quick and easy way to diagnose and resolve many printing, scanning, and connectivity problems. Click the link below for details on how to download and run this tool:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03286146&lc=en&cc=us&dlc=en&product=4066452
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

My Deskjet D1660 won't print part of my Word document

Please help me!
Yesterday I struggled for three hours to print black until I found out the cartridge ink was clogged, I cleaned it and that solved it. I've got a HP Deskjet D1660 and my laptop is Windows 7.
But today I was printing part of a Word document (page 24 onwards) and it just printed a couple of pages. It won't print page 26 onwards! printer says there is nothing in the queue and that the printer is ready. I've tried everything I could think of...... please help me; I think the problem is not the printer as it would printer anything else, including other Word documents. It must be something else, I just don't know what! :'(

Hello Moyo1,
Welcome to the HP Support Forums!
First off, I am glad to hear you have been able to clear the clogged ink jet that was preventing the Photosmart D1660 from printing black. Regarding the current issue, not printing past a set page number, let's try and fix this for you.
Since you have a Windows Operating System, run the HP Print and Scan Doctor. This will look into driver, software and communication problems that could be causing this.
Let me know the results, what passes, fails, etc and I will be looking forward to hearing back from you.
Cheers,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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New Color Cartridge Won't Print

Hidy! This is my office printer, and it cannot be replaced because of strange budget rules so I HOPE we can get it fixed. I went through every troubleshooting thing imaginable. When I print a test page (where you open and close the lid four times), it prints in color. When I print from the troubleshooter to re-align or clean, it prints in color. When I print from ANY program, and I've tried Word, Adobe PDF Files, internet pages through Firefox, everything, it only prints in Black, as if Grayscale is on (which, I look in every single Printer Dialogue Screen just to be sure, it is NOT on. Is there another place I could be missing? I've unplugged, removed, restarted, to no avail. This is just...odd. I know sometimes it will just stop working, but the fact that it's working from the HP software has me stumped. Please help!!! I was SO close to having my print jobs done!

Hi @knmcnulty
Running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity:
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check: Checks for missing or corrupt driver files.
Device Manager: Checks for problems in Device Manager that would prevent printing.
Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match: Checks the port settings for the HP product.
Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
If the issue persists, you might also consider removing the driver from the Server Properties and then re-adding it again;
1. In the ‘Devices and Printers’ folder
2. Choose ‘Print server properties’.
Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.
3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
4. Choose the printer you want to uninstall and click ‘Remove’
5. Choose 'Remove driver only'
6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed.
After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).
The Setup and software screen will open and you can click on Connect a new printer.
Thanks, I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Deskjet 1010 won't print from pdf or word files

I have a deskjet 1010 printer. I have a toshiba satellite laptop. I have windows 7. i just bought this printer. I can print from the internet no problem, but it will not print anything from a pdf file, microsoft word, or excel. I have reinstalled many times, using the usb, and the disk and the internet. I have installed new drivers, etc. I have tried EVERYTHING. Nothing is working. Please help.

Hello randrinchina,
Welcome to the HP Forums.
I see that you are having some printing issue from microsoft word and excel.
I suggest that we start off by running the HP Print and Scan Doctor. If the Doctor fails, please let me know where it fails as well as any error codes that it generates.
Write me back when you have time and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Deskjet 812C won't print in black unless color is on the page

My mom's printer stopped printing in black unless some of the text is turned from black into a color (we picked red) anywhere on the page.
I removed the black cartridge and put the same one back in.
It printed one page of only black ink. Then no more pages if they only had black text.
We replaced both the black and color cartridges with new cartridges.
Still refused to print in black unless some of the text on the page was in color.
Seems extremely odd to us.
Please help. Any ideas?
HP DeskJet 812C
Microsoft Windows XP - Home Edition - Version 2002 - Service Pack 3
Connected using Parallel Cable
No error messages

danacassese wrote:
I have the same problem. I put in a new black cartridge and it prints fine for a while but then it stops printing all together. I thenk have to copy and paste whatever i want to print if it is an email and put it in a word doc and then change the color.
The cartridge has been replaced 4 times and each time it is more than 1/2 full when i replace it. I shake it and you hear the liquid. They are ALLL BRAND NEW CARTRIDGES THAT I GET FROM STAPLES never refurbished or refilled.
Please help
Are your cartridges Staples brand or HP? All the Staples branded cartridges are remanufactured and suffer the same quality issues as many reman cartridges.
As above: Check the warranty date or "install by" date on the package if still available or check the cartrdige warranty as shown here. A cartridge that is very old (or one that has been remanufactured or refilled) may exhibit the symptoms you describe. Replacing the cartridge with a fresh HP replacement would be the best option. You may be able to recover your cartridge by soaking the cartridge with the nozzles down in about 1" of very hot (but not boiling) water for five minutes or so.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Officejet Pro 8600 Plus won't print or scan wirelessly using Mac OS 10.

Mac OS 10.9
Wireless
My printer was working fine until today. Then when I used the control panel to scan a page I went through the steps and got to scanning and got the message I needed to enable "Scan to Computer" in the HP Utility. I went there and it was unchecked. Seems I had this problem every time I did a new scan job in the past. It wouldn't retain than check. So I checked it and after awhile I got the message "Communication Error" and to check my connections and if that didn't work restart my computer and printer. I did that and also restarted the router but it didn't help.
Then I tried printing from Word, which has always worked but it didn't this time. The printer icon on the right of the dock came up, bounced a few times then disappeared with nothing happening on the printer.
So I deleted and reinstalled the printer. No help. I downloaded and installed HP software and firmware updates. No help. I went through wireless setup. No help
BTW, all along I got good "Wireless Network Test" results. I says it's connected but nothing happens when I try any functions of the printer.
If I can find a USB cable I will try to see if wired works.
Any suggestions would be appreciated.

Hey @neoflyer,
I would like to assist you today with resolving the wireless printing and scanning issues you're experiencing on your HP Officejet Pro 8600 Plus e-All-in-One Printer on your Mac OS X 10.9 Operating System. You mentioned that you have powercycled the devices, reran the wireless setup, and uninstalled and reinstalled the software and drivers to no avail. I'm going to suggest a few additional troubleshooting steps to verify if this is a computer issue or a network issue.
Step 1: Gather the IP and Open the EWS:
1. On the screen of your printer select the wireless button:
2. Under the Wireless information you should see your IP address
3. Open up your internet browser on your Mac computer and in the website address bar just type in your IP address. Please do not include www.
4. After you enter your IP address in the website bar go to that website
5. If the website for your printer opens than that proves with 100% certainty that your printer and computer are 'talking' to each other on your wireless network. If the website fails to open than you have a network communication issue with your router.
If the website fails to open please powercycle your network again:
How to Properly Powercycle a Network:
First, unplug the power cable to your Router
Once your Router is unplugged, turn off your printer
Next, shut down your computer
After 30 seconds to 1 minutes, plug your Router back in
Next, turn on your printer
Turn on the computer
After a few moments check on your computer and ensure that the internet is working. Once it is, hit the wireless button again on the printer to see if your printer got a new IP address. Using the IP address enter it in the address bar of your internet browser and now see if the website for the printer opens.
If the website for the printer opens successfully please follow the steps below:
Step 1: Uninstall Drivers and Software:
From the computer desktop, double-click the Macintosh HD, and then click Applications.
Click the Hewlett-Packard folder.
Double-click the HP Uninstaller, and then click Continue.
Select the product to uninstall, and then click Uninstall.
When prompted, type the Administrator name and Password, and then click OK.
From the Macintosh HD menu, click Users.
Click the correct user name.
Click Library.
Click Preferences.
Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."
Close out of Preferences.
Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
1. Please click the following link to download the appropriate Mac OS X 10.9 drivers for your printer: Mac: HP Officejet Pro 8600 series Full Feature Software and Drivers
2. Once downloaded, run through the step by step screens to reinstall your network printer
3. Once the printer is reinstalled, attempt a print and a scan!
Please let me know if these steps resolved your issue. Thanks for reaching out to the HP Support Forums. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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HP Deskjet 2540 won't print wireless when HP software is installed

I'm trying to set up my 2540 wirelessly on multiple PC's on my network. I can get it working on every one but my main PC (which is Windows 7 Pro). On the others I just "Add Network Printer" and used the windows drivers and didn't install the HP software, and it works fine. But on my main PC I want the scanner and ink levels and all that to work. As soon as I install the HP software and try to print it does nothing (in MS Office it gives the error "printer not ready") and shows 0 Documents pending in the tray.
It does print test pages from the HP Printer assistant, and the EWS, just not any regular windows programs
Print and scan doctor says it's fine. Turning off firewall is no help. Updated the newest driver from the website.
IP Address of printer is static, and ping works
Ping statistics for 192.168.22.230:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 126ms, Average = 52ms
Printing from mobile (android) works
Also scanning works just fine through the software
Not sure what else to try.
EDIT: now I can't get it to work at all, even after uninstalling the software and trying to Add Network Printer only

sufguts wrote:
I'm trying to set up my 2540 wirelessly on multiple PC's on my network. I can get it working on every one but my main PC (which is Windows 7 Pro). On the others I just "Add Network Printer" and used the windows drivers and didn't install the HP software, and it works fine. But on my main PC I want the scanner and ink levels and all that to work. As soon as I install the HP software and try to print it does nothing (in MS Office it gives the error "printer not ready") and shows 0 Documents pending in the tray.
It does print test pages from the HP Printer assistant, and the EWS, just not any regular windows programs
Print and scan doctor says it's fine. Turning off firewall is no help. Updated the newest driver from the website.
IP Address of printer is static, and ping works
Ping statistics for 192.168.22.230:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 126ms, Average = 52ms
Printing from mobile (android) works
Also scanning works just fine through the software
Not sure what else to try.
EDIT: now I can't get it to work at all, even after uninstalling the software and trying to Add Network Printer only
I have EXACTLY the same problem. deskjet 2540 with Windows 7 will print the test page but nothing else. I can print from my ipad, but only tiny pages.

8600 all in one won't print or scan documents placed directly on glass?

I have a new Officjet 8600 All In One model N911A. I can't get it to print or scan a document placed directly on the glass. It will print and scan using the auto document feeder only.
I am working wirelessly and tried to run the HP Hardware Diagnostic Utility but it tells me the printer isn't connected to my computer. Ugh!
All I wanted to do was copy a page from a magazine.
Any help would be greatly appreciated.

OK, try installing this firmware. Depending on which OS you have, please select the link below:
Windows 7
Windows 8
Try to copy and scan after this update.
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I really appreciate it!
Let me know the outcome.
Thanks!

Won't print but scan and fax are working C7180 running XP - status sez printer disconnected.

My C7180 has been a stellar performer until this morning. The printer won't print. It is connected because I can scan to my computer. The printer answers my fax line. BUT - when I try to print I get the 'baloon' on the bottom of the screen telling me that the 'docoment failed to print' ---- Any ideas?

My C7180 has been a stellar performer until this morning. The printer won't print. It is connected because I can scan to my computer. The printer answers my fax line. BUT - when I try to print I get the 'baloon' on the bottom of the screen telling me that the 'docoment failed to print' ---- Any ideas?

Just bought deskjet 1055 won't print card stock

I'm really upset most of my printing is greeting cards and this printer won't print them. what can I do?

Return the 1055 and get a printer that has a custom paper size option.
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I am not a HP employee.

Photosmart 5514 won't print or scan for Mac 10.5.8

I suddenly can't scan or print. On the screen it will say page 1 of 4 printing but the printer doesn't do anything. It's critical that I fix this before Thursday. Any suggestions? I tried unplugging printer and then replugging. I restarted Mac. What else should I do?

Hi suzieb57,
Welcome to the HP Forums!
I see that suddenly you cannot print or scan with your HP Photosmart 5514 on Mac OS X 10.5.8, and I am happy to help you!
Please see the following guides:
Print Jobs are Stuck in the Print Queue.
A 'No computer found' Message Displays during Scanning. (This will work for Mac OS X 10.5.8 as well).
Hope these guides will help you, and please let me know if you have any further issues!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

New Deskjet 3630 won't print or scan

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