New Desktop Manager 5.0 Crashed on Vista

Any idea why my Desktop manager crashes each and every time i connect my device. First install was a automatic install from the update service. CRASH. Uninstalled and did a complete removal and installed again. same thing - CRASH.. Below are the details. Any help would be appreciated.
Problem signature:Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 5.0.0.11
Application Timestamp: 4a4bd539
Fault Module Name: StackHash_6d57
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000374
Exception Offset: 000b015d
OS Version: 6.0.6001.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 6d57
Additional Information 2: a8064b034a1a2f2f618d075073f8fe42
Additional Information 3: 2dc5
Additional Information 4: dbcf31406c7084dbad1f33e2de526f4e

Hi and welcome to the forums!
Please specify:
Your device model.
Your device OS (options, about, format v.4.x.x.xxx)
Your PC and is it Vista 62 or 32 bit)
Try the tips listed here:
Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
Thanks
Bifocals
Message Edited by Bifocals on 07-20-2009 06:23 PM
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Similar Messages

Desktop Manager v5.0 Crashing on Vista 32-bit with BB Tour

Hi,
When Desktop Manager stops working halfway through the synchronization process. It does not matter if the sync is autoamtic (when the device is connected) or if i start it manually.
I am not sure if it is device related (Black Berry Tour 9630) or Windows related.
This is the Event Log from Windows:
Event ID:      1000Task Category: (100)
Description:Faulting application DesktopMgr.exe, version 5.0.0.11, time stamp 0x4a4bd539, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000374, fault offset 0x000afaf8, process id 0x181c, application start time 0x01ca164d01177d90.
Has any one encountered this?
Any solution?
Thank you in advance.

I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager 4.5 crshing on Vista Business

Hello All, i have the desktop manager installed on vista. The version is 4.5.015 for my blackberry. I have vista business installed with SP 1. When i do a synchronise, it crashes when it tries to replicate the calendar on my BB. I have a 8310 curve. The crash details are:
Problem signature:
Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 4.5.0.15
Application Timestamp: 48400287
Fault Module Name: StackHash_6d57
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000374
Exception Offset: 000b015d
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 7177
Additional Information 1: 6d57
Additional Information 2: a8064b034a1a2f2f618d075073f8fe42
Additional Information 3: 6d6d
Additional Information 4: 77597fd8b9929087121da8ad5ca0aae9
I am using Office 2007 with SP 1. can any one help please
Solved!
Go to Solution.

Saw an earlier post which suggested the following:
I would try deleting the intellisync folder and then trying to sync again. This may or may not help. Below are the instructions:
Close the BlackBerry Desktop Manager application.
Disconnect the BlackBerry device from the computer.
Double Click on My Computer> Local Disk (c>Documents and Settings>(username)>Application Data>Research In Motion>Blackberry>Intellisync
Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
Click the View Tab, then click on Show Hidden Files and Folders.
Click Apply>Ok and continue through the remaining steps.
Delete everything within the Intellisync folder.
Launch BlackBerry Desktop Manager and attempt sync the device with the computer.
I have done this and sync seems to be working (for now anyway) - give it a go!

New Desktop Manager for Mac - backup fails

Each time I try to back up my Curve to my Mac, it fails when backing up "RMS Databases". I have to shutdown the Curve and restart it after each attempt. I'm currently running version 4.5.0.160 (I see there is a newer version, but can't install till I get a good backup).
Has anyone got it to back up a Curve?
Thanks,
Des

Hm.. that is weird. I can backup my "RMS Databases" on my Bold, when I click on Backup, and then choose "Selected data", and check only "RMS Databases".. I'm not sure what that database is, but if it shows that it has 0 records, then you might not have to worry about it.
When you do a full backup, does it say "Backup data completed" though? It would say this at the bottom of the BlackBerry Desktop Manager window.... if it did, then it probably means it backed up everything except that database.
You can confirm by doing a backup, and choose "Selected data", and then check all the databases, except for "RMS Databases"

Desktop Manager doesn't run on Vista?

Hi,
Desktop Manager can't run on my Vista. Each time I clicked it, it just flashes with a screen then closes it. Nothing is running.
what might be the problem?
thanks,
steven

I too can confirm that DTM 4.7, 5.0, and now 5.0.1 all work fine on Vista64. I do not, however, use it for any synchronization...I am on BES, and all of that is OTA for me. But DTM runs fine and displays none of the oddness documented in this thread.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Desktop Manager won't allow me to delete device photos

Hey there,
I am using the new 6.0.0.40 Desktop and I am SO frustrated with it. In the old version, I could delete photos from my device using Roxio. In the new Desktop, I can't figure out how to delete photos from my 8330. If I click on a photo, I can't delete it individually and I definitely can't select all of them, which means I can't delete all of them either.
I can delete one photo at a time using my BB, but I would prefer not to manage my BB shutterbug habit one photo at a time.
Help! How do I delete photos now?
Char
Posted in the BB Forum by a cool, techie Arbonne consultant.
Solved!
Go to Solution.

Hey Cmillington,
Welcome to the BlackBerry Support Community Forums.
In BlackBerry Desktop Software, hook up the BlackBerry to your computer and enable mass storage mode.
Click on Pictures on the left side, and then right click on any picture and select show in explorer. By doing this, you can select multiple pictures and delete multiple as well.
Hopefully this information helps.
-ViciousFerret
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Contacts synching issues after installation of new Desktop Manager

After I installed the latest version of Desktop Manager a couple of weeks ago, my Outlook Contacts no longer synch correctly. It goes through the first 50 or so and then it's "off". It asks me to resolve conflicts between a profile in outlook and one on the Pearl that are for completely different people. It's as if the IDs on outlook and the IDs on the phone are completely out of synch?
I installed the new version today, same problem...
I've been using DM for years to synchronize with Outlook, never an issue.
Any thoughts or recommendations?
Thanks! Gabriele

After I installed the latest version of Desktop Manager a couple of weeks ago, my Outlook Contacts no longer synch correctly. It goes through the first 50 or so and then it's "off". It asks me to resolve conflicts between a profile in outlook and one on the Pearl that are for completely different people. It's as if the IDs on outlook and the IDs on the phone are completely out of synch?
I installed the new version today, same problem...
I've been using DM for years to synchronize with Outlook, never an issue.
Any thoughts or recommendations?
Thanks! Gabriele

New Desktop Manager is Synching All My Calendars .. please make it stop

I am self employed. I have a lot of personal reminders on my handheld deviice and up until this current desktop manager version, I was able to only sync my default calendar which was my business one.
Now, with this new version, it seems to be synching, BBM, facebook, all 4 of my organizers and has made a congested mess of everything.
Is there a way to only sync one organizer, that is my DEFAULT organizer with outlook 7 using the new destop software?
I really appreciate any assistance provided.
Frank

Hi DrFever,
The BlackBerry® Desktop Software synchronizing all calendars on the BlackBerry® smartphone and not the default calendar only is by design in BlackBerry® 7 and cannot be modified. Please see the following KB article. "All calendars on the BlackBerry smartphone synchronize to Outlook using BlackBerry Desktop Software" http://bbry.lv/PsyIMO
Thanks.
-FS
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Be sure to click Kudos! for those who have helped you.
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Desktop Manager 4.7 crash

Frequently after any synchronization I get an Application Error which causes Desktop Manager 4.7 to crash. The error is a standard Windows access protection error:
DesktopMgr.exe - Application Error
The instruction at "0x38f2f511" referenced memory at "0x38b82004". The memory could not be "read" .
Click on OK to terminate the program
Click on CANCEL to debug the program
I am synchronizing a BB 8120 Pearl v.4.3.0.72 (platform 2.6.0.43) with Outlook 2007 on Windows XP SP3. I sync just the Address Book and Calendar with default settings. My BB is connected using USB, it is using BIS via Vodafone UK and Wi-Fi is turned on and connected. This also used to happen with Desktop Manager 4.6 (which is why I upgraded). I've tried reinstalling the software. I also "deleted all user settings" when uninstalling the previous version.
Anyone know what's going on?
Solved!
Go to Solution.

Clearly BB tech support either don't read these forums or are next to useless.
By process of elimination, it appears that all of my problems with Desktop Manager and BBDevMgrDeviceListener stem from the Toshiba bluetooth driver installed on my Dell laptop. Without BT enabled in the BIOS (or disabled in Device Manager) all of my desktop software runs fine. When BT is running, the desktop software fails in strange ways including the random crash and the BBDevMgrDeviceListener process requiring a kill on shutdown.
I'm glad I figured out why it was broken but very disappointed that nobody from BB even made an initial response to the thread or attempted even the most basic trouble shooting. Pretty poor effort really!

Desktop Manager doesn't work in Vista

Hi
i have BB Bold 9900 and wanted to update the software for it and downloaded Desktop Manager (DM) for it. After downloading the DM I installed it and the installation went fine. But, when I tried to open the DM an error occurred and could not open. I reinstalled the software again hoping to fix the error but still it shows the same. When I open the DM it shows an error occured while opening the software and please select either of the two options
1. Wait for the program to respond
2. Close the program
Can you suggest me what can I do to fix the problem and even update my BB?
Thanks
Rahul

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I loaded the new Desktop Manager - now I can't Sync

Organizer>Configure settings...>[Unknown error reported].
Tried "Reset settings... nada
Resolved with
http://www.blackberry.com/btsc/KB03490
Solved!
Go to Solution.

I have a related question: I am able to synchronize my BB with Outlook Contacts and Calendar using Desktop Manager 4.5.0.138. When configuring the settingings the choices are Two-Way, Device-to-Outlook, or Outlook-to-Device. I chose Two-Way. But then it adds all contacts, even those I deleted on Outlook or the BB Device.
Here's my question: Is there a way to configure DM to keep the latest change (whether addition or deletion), rather than simply add them all together (even the 300 I took time to delete)?
During the sync process when it detects changes it asks me to select whether to keep the data either on Outlook or the BB Device, but I can't always remember which was the latest change, and it does not seem to offer Latest Change as a default option. Surely it should!

Desktop Manager not detecting 8900 in Vista 64 bit

My new computer, using Vista Home Premium 64 bit, detects my phone, but DTM does not. I have seen upwards of 30 posts describing uninstalling/installing DTM, hard booting the phone, checking USB device and driver in Device Manager, and running commands from the command prompt. Nothing works. Plus, my current v5.0 of DTM only has 5 applications (unlike v4.7 on my old XP Pro machine that showed 6). I have done over 15 different variations on uninstall/install/hardboot, and all the troubleshooting suggestions. Help!

Hello prot0fein,
So I take from your post that the device and the computer communicate but only through your VM on the computer or using mass storage mode on the host. Am I correct about this?
Can you tell me what devices in device manager appear/disappear when you connect and disconnect your device on the affected computer?
Also, have you tried this article?
Article Title: How to perform a clean uninstall of BlackBerry Desktop Software
ArticleNumber: KB02206
Link: http://www.blackberry.com/btsc/KB02206
-tg
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

New Desktop Manager for the Mac is Wonderful

I had played with the leaked version and liked what I saw. I just think this DTM is excellent. The bugs that were in the leaked version aren't there. Its fast, its nice, I can do backups and upgrade the software from the Mac and load apps. This is great.
I've noticed people having problems getting their software to work. I ran into this error but it was easily fixed. I had been running the leaked version of the software. I decided to uninstall Missing Sync for the Blackberry and then I uninstalled my new install of RIM's DTM. I restarted, re-installed and it works like a charm.
A happy Mac/Blackberry camper

Hey look at this:
http://supportforums.blackberry.com/rim/board/message?board.id=blackberryformac&thread.id=2499&jump=...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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New Desktop Manager 7.0 won't install

I just upgrade through the DM 6 to 7 but after i did all the installation it can open then i remove it from the control panel  and download from blackberry website but there's an error,it said(ZIP damaged:file C:\User\Jason\AppData\Local\Temp\WZSE0.TMP\Data.cab:Bad CRC. Possible cause: file transfer error.).I tried to download it few times but it keep showing that.i then tried ti install the DM 6 and it stopped working.what should i do???

From your PC > Control Panel > Add/Remove Programs, remove your current BlackBerry Desktop Software.
Reboot your PC (Start > Turn off , etc)
Upon startup, download this file: 610_b034_multilanguage
Install that file by double-clicking on it and following the prompts.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Difference between pocket mac and new desktop manager?

i use pocket mac and its fine for my bberry contacts, etc.should i change to the new software?

I agree with deepblade. I know a few people who downloaded the software without reading all the instuctions, or without doing a complete uninstall of pocketmac. Also some people didn't not check the proper sync services to make sure their device was being seen.
For me pocketmac never worked and completely screwed up my contacts.
Although DM is not perfect, IMHO, its 10 times better than pocket mac.
For those claiming they are going to run out an buy an iphone, get over yourselves. There is no perfect device or associated software that works 100% out the gate everytime for everyone.
I'm sure when DTM for the PC was introduced there were issues. RIM seems to have teh PC version under control and people seem happy. I'm new (6 weeks) to blackberry/RIM but I like my device and I would like to give them a chance and I hope they are reading this board and people are calling/email with issues so that they can be addressed/correct ASAP!

New Desktop Manager 5.0 Crashed on Vista

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