New Desktop Manager for Mac - backup fails

Each time I try to back up my Curve to my Mac, it fails when backing up "RMS Databases". I have to shutdown the Curve and restart it after each attempt. I'm currently running version 4.5.0.160 (I see there is a newer version, but can't install till I get a good backup).
Has anyone got it to back up a Curve?
Thanks,
Des

Hm.. that is weird. I can backup my "RMS Databases" on my Bold, when I click on Backup, and then choose "Selected data", and check only "RMS Databases".. I'm not sure what that database is, but if it shows that it has 0 records, then you might not have to worry about it.
When you do a full backup, does it say "Backup data completed" though? It would say this at the bottom of the BlackBerry Desktop Manager window.... if it did, then it probably means it backed up everything except that database.
You can confirm by doing a backup, and choose "Selected data", and then check all the databases, except for "RMS Databases"

Similar Messages

Desktop Manager for Mac error message KB19454

Hi All,
I am new to the community and would appreciate any assistance. I have two recent problems for which I am seeking troubleshooting advice. The priority problem is mentioned first below.
I've just encountered this error message, "For help resolving this issue, refer to KB19454 in the BlackBerry Desktop Manager Knowledge Base" when attempting to sync my Curve 8320. I use a Mac, and I haven't run into any difficulties syncing since downloading the newer version of the Desktop Manager for Mac in Dec/Jan. I haven't been able to download the latest update though. I did see an early post by someone with the same difficulty, but I was unclear of the question posed, and thus I am hopeful for potential suggestions for resolution.
The additional problem I've recently experienced is that I can't compose an SMS/MMS message. I can only reply to someone's message. When I try to simply send one, the screen defaults back to the list of messages.
Please Note: I do not have wireless on my phone. I utilize Blackberry Desktop Manager Version 1.0.1
Please also note that I am not able to access electronic messages daily but will attempt to return any responses/inquires as quickly as possible.
Thank you in advance for assistance.
Solved!
Go to Solution.

Hi and Welcome to the Forums!
For your first issue, I cannot tell if you've yet worked through the referenced KB...if not, you can find it here.
For your second issue, I'm unsure...but perhaps this will help:
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Cannot sync - BB8900 with BB Desktop Manager for Mac

After first downloading Desktop Manager, I was able to sync with my 8900 once. Now, every time I connect the device (via USB), Desktop Manager opens, attempts to connect to the device, and fails. Status of the device shows at 'not connected'.
I've followed the sync services set up for Entourage and Mac. I've also uninstalled Desktop Manager and reinstalled, but it didn't resolve it. I've disabled my password protection from the 8900 as well, and that hasn't worked.
I used PocketMac before, and while there were some issues with data loss and overlap, it worked most of the time. I have uninstalled PocketMac at this point.
Thanks for the help.
MK

Hey Maarten08 and autoca,
I would suggest doing the following:
Uninstall BlackBerry Desktop Software for Mac, restart the computer.
Then perform the following:
On the Mac computer, navigate to Macintosh HD >
System > Library >
Extensions.
Locate the BlackBerryUSB.kext and
BlackBerryUSBDev.kext files.
Move these two files to the Trash.
Empty the Trash.
Restart the Mac computer.
Then go to www.blackberry.com/desktop to re-download BlackBerry Desktop Manager for Mac.
Install and then hook up the BlackBerry and make sure you have mass storage mode enabled.
For information on how to enable mass storage mode: www.blackberry.com/btsc/KB13564
Let me know if you run into any trouble.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Unable to Sync (Desktop Manager for Mac)

Desktop manager for Mac does not recognize my brand new BOLD 9780. It shows (disconnected) and the sync button is greyed out.
Many thanks

Hi and welcome to the forums!
Use the first link for MAC specific information on trouble-shooting connection problems. The second link for documentation and support.
Thanks,
Bifocals
KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
BlackBerry Desktop Software for Mac
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Deleting past calendar events on sync with desktop manager for mac? How to proceed

I am new to Blackberry desktop manager for mac. It is all set up and first sync is done without a problem. Now when I try to sync, I get a message that over 600 of my past calendar items will be deleted if I continue with sync. I need to keep previous calendar items, is there a way to solve this problem and not delete past events? I am sorry for asking this question, I am just new and very unsure of what I am doing. I had used missing sync before, but when my blackberry had to be replaced, new blackberry wouldn't work so I wanted to try desktop manager. HELP! Thanks!

I am having the same problem. checked space, had to delete 2 apps. was set to forever, just changed to from 30 days in past to 18 months in future hoping it would make a difference on sync. Still trying to delete 1256 events.

Steps to take if BlackBerry is not shown as connected in Desktop Manager for Mac

Hello Community,
Here is a list of steps you should attempt to try and get your BlackBerry detected in Desktop Manager for Mac.
1. Make sure you're using the most up to date BlackBerry Desktop Software for Mac. Which is available to download at http://www.blackberry.com/desktop
2. If using a MacBook/MacBook Pro make sure the BlackBerry is plugged in the left USB port close to the screen. If using a iMac make sure you use the USB ports on the Mac and not a USB hub.
3. Make sure you're using a BlackBerry branded USB cord. (There are usb cords out there for charging only).
4. Make sure mass storage mode is enabled on your BlackBerry smartphone. KB Article.
5. Disable Media Transport Protocol on your BlackBerry smartphone. (Options>Memory)
6. Make sure your Mac OS X 10.6 is running in 32-bit mode. KB Article.
7. Make sure ALL other syncing software has been uninstalled and removed off your Mac. KB Article.
8. Perform a battery reset on your BlackBerry smartphone. KB Article.
9. Make sure your BlackBerry smartphone is not hour-glassing or have an application error appearing on the LCD screen. However if there is a JVM 507/513 error appearing on the BlackBerry the Desktop Manager for Mac will pick up the device and reload the software.
10. Make sure "Open using Rosetta" is not running/disabled on Mac OS X. KB Article.
I will be adding more tips and tricks to this post once I come across them.
Feel free to share with other community members and I always welcome suggestions and comments.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Hey burko74,
Do you have a media card in your BlackBerry? If so, do you get prompt for mass storage mode?
Also does the mac pick up the media card as a removable hard drive?
Have you tried to do a battery reset as well?
I look forward to your reply.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

BlackBerry Desktop Manager for Mac won't remember my sync preferences

Each time I close BlackBerry Desktop Manager for Mac I and reopen it, I have to set all of my preferences for syncing my Calendar and Contacts again. The software remembers my selections as long as I don't quit the application, but once I quit it and reopen it they are gone.
I have tried deleting the plist files, uninstalling and reinstalling the software, but nothing fixes this issue.
This is happening on both of my MacBook Pros and with both of my BlackBerry devices.
Both MacBook Pros are running 10.6.1 and I have a BlackBerry Tour running 4.7.1.40 and a BlackBerry Curve 8330m running 4.5.0.138.

despite posts to the contrary there is a big compatibility problem with Apple LION and Blackberry Desktop manager.
BB are pretending that the problemdoes not exist, but just look over all the boards here and elsewhere.
Come on BLACKBERRY - sort it out
YOUR SHARE PRICE AND SALES DATA ARE TELLING YOU THAT CUSTOMERS ARE VOTING WITH THEIR FEET. I DON'T WANT TO LEAVE BB AS I USE THEM FOR MY BUSINESS.
GET ON TOP OF THE ISSUE - PLEASE

Desktop manager for mac not syncing with calendar

Desktop manager just started to give me a sync error yesterday when syncing the calendar. I receive no error message for the contacts. I use desktop manager for mac. I have never had this issue before. I updated desktop manager yesterday after the sync error but, that did not correct the problem.
Any suggestions?
Solved!
Go to Solution.

Thanks for the reply yancy.
What error message are you receiving? Are you only synchronizing to Ical or Entourage?
Also have you attempted to forget the device and the re-setup the synchronization?
To forget the device, go into Device>Forget Device. Unplug the BlackBerry, plug it back into the Mac.
I look forward to your reply.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry Desktop Manager for Mac does not recognize any Calendars for syncing

ive installed the blackberry desktop manager for my Macbook and hooked my phone up through the USB port when I started the program and when I go to the calendar section it says "There are no calendars available on this computer for syncing. Please launch a new iCal and create a new calendar". How do I fix this? I have a lot of information on my iCal that I want transferred over to my phone, but it won't recognize the calendar in the program. Help

I'll try to help...first you did not provide any pertinent information for troubleshooting: Mac OS, device, device OS...
Now before you do anything go to iCal>File>Export and create an iCal archive (JIC). The rest is dependent on the OS (as each store iCal data differently)...It is possible that your calendar file is not where it should be. Try cleaning system and user cache. Restarting your mac and repair permissions.
On the device side, what do you have as the default CICAL? You could try forget device in the DM or trash the user>username>application support>BlackBerryDesktop folder and start over.
Now do you have more than one calendar? In the DM how are you setting the sync? Two Way, All Calendars...to what calendar are you adding on the device? Under Advanced Settings are you selecting All events and are you Replacing all calendar events on the Blackberry device? Remember that even if you have multiple calendars in iCal they will sync as one in the BlackBerry.
4.6.1.305 hybrid
Mac Pro 2X2.8 Quad SL

Cannot download Desktop Manager for Mac

Navigated to the BlackBerry page for downloading Desktop Manger for Mac. Clicked on the "download" button. Returned to the same page - in a nonproductive loop. Help please.

Does this link for you?
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Desktop manager for Mac not syncing with iMac

Tried this earlier in the year and lost all contacts out of my Blackberry Tour. Tried again today and DM for Mac doesn't recognize any of the iCal calendars I have on the iMac and gives me a sync error when trying to sync Addressbook.
Running OS 10.5.8 on iMac; v5.0.0.732 on Tour.

Hey scoopmassad,
Welcome to the BlackBerry Support Community Forums.
Can you clarify what the error message is that you're receiving?
Also what version of BlackBerry Desktop Software for Mac are you currently using? To download the latest software go to: www.blackberry.com/desktop
Also have you tried to Forget Device and then re-setup the synchronization with the BlackBerry. Go to Device>Forget Device at the top of BlackBerry Desktop Software.
I look forward to your reply.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry desktop manager for mac not working

Hi guys,
New to Blackberry yesterday and hitting a few problems, wondered if anyone had any advice, any mac users a bonus.
I installed the Desktop Manager from the CD that came with my Curve 3G onto my mac yesterday, that installed fine.
I then connected my phone and loaded the application up, it backed up fine, but when I went to Applications it told me I needed to install the latest version.
I went to the Blackberry site and downloaded it from there to make sure I had the latest version, although I'm sure they were the same builds as on the CD
I uninstalled the one I installed from the CD and tried again with the one I downloaded from the Blackberry site, but It still flags up the same error that this is not the latest version.
I've had a quick browse on the net and it seems other mac users have had the same problems, does anybody have any ideas what's going on?
Thanks
Shaun

I'm having what seems to be the same problem and it's driving me crazy.
I just installed BlackBerry Desktop Software 2.0.0 (it's the only one I've ever had installed) and every time I open it and click "Applications' I get a window that says "A newer version of BlackBerry® Desktop Software is required to update the software on your device. Please download an updated version and retry."
At the same time a "Install/Remove Applications" window opens behind this window but nothing is listed, then the window disappears and "Device update cancelled" appears in the bottom left corner.
If I clicked to download the updated version before both windows disappeared, I get a "Download Progress" bar that says "Downloading updates. Please Wait."
It eventually times out and I get a window that says "The update download failed with the following error: The operation couldn’t be completed. (NSURLErrorDomain error -3003.)"
Anyone with this problem found a resolution? I've been searching around for nearly 2 hours and nada.

First sync with desktop manager for mac: only 300 contacts synced instead of the 1100

I have a Curve 8310. version 4
I have a brand new mac with NO CONTACTS or calendar.
I have preciously very successfully synced with my windows computer for 2 years.
I have just tried for the first time to sync with desktop manager,.only 315 contacts synced of the 1100.
The apple people recommend using Mark/Space" missing Sync" but I am reluctant to do this as the reviews are mixed.
Help?

Hi there.
Have been using my BB Pearl 8100 on and off since Oct 08.
I have successfully synced with a Vaio (XP Pro) using BBDM (up to version 4.6) as well as iMac OS 10.5.8 using PocketMac for BB v4.1 and now BBDM for Mac. Have synced with iCal, Mail, Contacts (albeit 647)
PocketMac can be a little temperamental, but not that much of a prob as when i downloaded it was free (shareware) and the only alternative was Missing Sync.
This posting is provided as is and implies no warranties

Desktop manager for mac 2011?

Is there a version that will work with the new office for mac 2011? The current version 1.0.4 does not? Was at apple today, with the new office for mac 2011 software and we could not get the desktop manager to sync with the new outlook?
HEEEEEEEELLLLLLLLPPPPPPPPPPP

Hey life_001,
BlackBerry Desktop Software uses Sync Services to establish a connection for synchronization.
Do you know if Outlook 2011 has sync services that can communicate with Ical?
Entourage 2004 and 2008 has sync services and creates an additional calendar so we can synchronize to it.
If there is no sync services available, then the synchronize will not work.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Desktop manager for mac will not read the memory card

I have a Storm and the desktop manager does everything correctly except it will not recognize the media card for music. It says "please insert a media card in your device." Ive got the 8GB microSD card and it shows up in the phone memory but i cant load any music from my computer.

OK, I spent an hour and a half on the phone with RIM support this morning trying to fix this very thing with SUCCESS!!! Here is what you need to do. Keep in mind that this fix can only be done on a PC and NOT a Mac. Sucks, but its reality. Click on the link below and make sure that the PC your doing this on has the BB desktop manager installed on it. I went to my dads house and used his PC. After the tech and I learned that the DM has to be installed before you start the fix we were able to resolve the problem and the DM on the mac recognizes the media card. I'm also able to see the BB1 and BB2 icons on the desktop now so I can drag and drop if I want. I hope this helps you all. If you need additional help with this please ask. I may not be the most tech savy person here but I may be able to help a little. Here you go:
NOTE: MAKE SURE THAT THE DESKTOP MANAGER IS INSTALLED ON THE PC YOUR USING FIRST. I ONLY INSTALLED THE ENGLISH VERSION WITHOUT MEDIA SYNCH (to reduce download size and time) AND IT WORKED GREAT.
http://www.blackberry.com/btsc/documentLink.do?externalID=KB19717
Follow the directions to the tee and it should work fine.
PS: If you have problems with your blackberry and you cant find the fix here or on CB call your carrier tech support. If they cant resolve they are pretty quick at getting RIM on the case and resolving without you getting charged for it. Verizon was helpful at that and when I spoke with BB tech support they were extremely helpful. I was very impressed.
I hope this helps all of you with this problem. Good luck out there!!!!

New Desktop Manager for Mac - backup fails

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