NEW!! Desktop Manager

Hello everyone,
I've had my bb for over a year now and I need to install "Desktop Manager". I have never done this and I'm new to bb and smartphones. Will installing Desktop Manager delete everything I have stored in my bb? I'm scared !!!!

No.
Desktop Manager is installed on your PC, and will do nothing to your BlackBerry except
1. Backup your device data
2. Restore that data to your device should you need.
3. Sync your device data to your PC, such as to Outlook
4. Swich Device Wizard will assist you in changing from one BB to another.
5. Media Manager will 'manage' your media.
6. Application Loader will load applications to your BB
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Similar Messages

New Desktop Manager for Mac - backup fails

Each time I try to back up my Curve to my Mac, it fails when backing up "RMS Databases". I have to shutdown the Curve and restart it after each attempt. I'm currently running version 4.5.0.160 (I see there is a newer version, but can't install till I get a good backup).
Has anyone got it to back up a Curve?
Thanks,
Des

Hm.. that is weird. I can backup my "RMS Databases" on my Bold, when I click on Backup, and then choose "Selected data", and check only "RMS Databases".. I'm not sure what that database is, but if it shows that it has 0 records, then you might not have to worry about it.
When you do a full backup, does it say "Backup data completed" though? It would say this at the bottom of the BlackBerry Desktop Manager window.... if it did, then it probably means it backed up everything except that database.
You can confirm by doing a backup, and choose "Selected data", and then check all the databases, except for "RMS Databases"

New Desktop Manager won't allow me to delete device photos

Hey there,
I am using the new 6.0.0.40 Desktop and I am SO frustrated with it. In the old version, I could delete photos from my device using Roxio. In the new Desktop, I can't figure out how to delete photos from my 8330. If I click on a photo, I can't delete it individually and I definitely can't select all of them, which means I can't delete all of them either.
I can delete one photo at a time using my BB, but I would prefer not to manage my BB shutterbug habit one photo at a time.
Help! How do I delete photos now?
Char
Posted in the BB Forum by a cool, techie Arbonne consultant.
Solved!
Go to Solution.

Hey Cmillington,
Welcome to the BlackBerry Support Community Forums.
In BlackBerry Desktop Software, hook up the BlackBerry to your computer and enable mass storage mode.
Click on Pictures on the left side, and then right click on any picture and select show in explorer. By doing this, you can select multiple pictures and delete multiple as well.
Hopefully this information helps.
-ViciousFerret
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Contacts synching issues after installation of new Desktop Manager

After I installed the latest version of Desktop Manager a couple of weeks ago, my Outlook Contacts no longer synch correctly. It goes through the first 50 or so and then it's "off". It asks me to resolve conflicts between a profile in outlook and one on the Pearl that are for completely different people. It's as if the IDs on outlook and the IDs on the phone are completely out of synch?
I installed the new version today, same problem...
I've been using DM for years to synchronize with Outlook, never an issue.
Any thoughts or recommendations?
Thanks! Gabriele

After I installed the latest version of Desktop Manager a couple of weeks ago, my Outlook Contacts no longer synch correctly. It goes through the first 50 or so and then it's "off". It asks me to resolve conflicts between a profile in outlook and one on the Pearl that are for completely different people. It's as if the IDs on outlook and the IDs on the phone are completely out of synch?
I installed the new version today, same problem...
I've been using DM for years to synchronize with Outlook, never an issue.
Any thoughts or recommendations?
Thanks! Gabriele

New Desktop Manager is Synching All My Calendars .. please make it stop

I am self employed. I have a lot of personal reminders on my handheld deviice and up until this current desktop manager version, I was able to only sync my default calendar which was my business one.
Now, with this new version, it seems to be synching, BBM, facebook, all 4 of my organizers and has made a congested mess of everything.
Is there a way to only sync one organizer, that is my DEFAULT organizer with outlook 7 using the new destop software?
I really appreciate any assistance provided.
Frank

Hi DrFever,
The BlackBerry® Desktop Software synchronizing all calendars on the BlackBerry® smartphone and not the default calendar only is by design in BlackBerry® 7 and cannot be modified. Please see the following KB article. "All calendars on the BlackBerry smartphone synchronize to Outlook using BlackBerry Desktop Software" http://bbry.lv/PsyIMO
Thanks.
-FS
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New Desktop Manager 5.0 Crashed on Vista

Any idea why my Desktop manager crashes each and every time i connect my device. First install was a automatic install from the update service. CRASH. Uninstalled and did a complete removal and installed again. same thing - CRASH.. Below are the details. Any help would be appreciated.
Problem signature:Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 5.0.0.11
Application Timestamp: 4a4bd539
Fault Module Name: StackHash_6d57
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000374
Exception Offset: 000b015d
OS Version: 6.0.6001.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 6d57
Additional Information 2: a8064b034a1a2f2f618d075073f8fe42
Additional Information 3: 2dc5
Additional Information 4: dbcf31406c7084dbad1f33e2de526f4e

Hi and welcome to the forums!
Please specify:
Your device model.
Your device OS (options, about, format v.4.x.x.xxx)
Your PC and is it Vista 62 or 32 bit)
Try the tips listed here:
Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
Thanks
Bifocals
Message Edited by Bifocals on 07-20-2009 06:23 PM
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I loaded the new Desktop Manager - now I can't Sync

Organizer>Configure settings...>[Unknown error reported].
Tried "Reset settings... nada
Resolved with
http://www.blackberry.com/btsc/KB03490
Solved!
Go to Solution.

I have a related question: I am able to synchronize my BB with Outlook Contacts and Calendar using Desktop Manager 4.5.0.138. When configuring the settingings the choices are Two-Way, Device-to-Outlook, or Outlook-to-Device. I chose Two-Way. But then it adds all contacts, even those I deleted on Outlook or the BB Device.
Here's my question: Is there a way to configure DM to keep the latest change (whether addition or deletion), rather than simply add them all together (even the 300 I took time to delete)?
During the sync process when it detects changes it asks me to select whether to keep the data either on Outlook or the BB Device, but I can't always remember which was the latest change, and it does not seem to offer Latest Change as a default option. Surely it should!

New Desktop Manager for the Mac is Wonderful

I had played with the leaked version and liked what I saw. I just think this DTM is excellent. The bugs that were in the leaked version aren't there. Its fast, its nice, I can do backups and upgrade the software from the Mac and load apps. This is great.
I've noticed people having problems getting their software to work. I ran into this error but it was easily fixed. I had been running the leaked version of the software. I decided to uninstall Missing Sync for the Blackberry and then I uninstalled my new install of RIM's DTM. I restarted, re-installed and it works like a charm.
A happy Mac/Blackberry camper

Hey look at this:
http://supportforums.blackberry.com/rim/board/message?board.id=blackberryformac&thread.id=2499&jump=...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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New Desktop Manager 7.0 won't install

I just upgrade through the DM 6 to 7 but after i did all the installation it can open then i remove it from the control panel  and download from blackberry website but there's an error,it said(ZIP damaged:file C:\User\Jason\AppData\Local\Temp\WZSE0.TMP\Data.cab:Bad CRC. Possible cause: file transfer error.).I tried to download it few times but it keep showing that.i then tried ti install the DM 6 and it stopped working.what should i do???

From your PC > Control Panel > Add/Remove Programs, remove your current BlackBerry Desktop Software.
Reboot your PC (Start > Turn off , etc)
Upon startup, download this file: 610_b034_multilanguage
Install that file by double-clicking on it and following the prompts.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Difference between pocket mac and new desktop manager?

i use pocket mac and its fine for my bberry contacts, etc.should i change to the new software?

I agree with deepblade. I know a few people who downloaded the software without reading all the instuctions, or without doing a complete uninstall of pocketmac. Also some people didn't not check the proper sync services to make sure their device was being seen.
For me pocketmac never worked and completely screwed up my contacts.
Although DM is not perfect, IMHO, its 10 times better than pocket mac.
For those claiming they are going to run out an buy an iphone, get over yourselves. There is no perfect device or associated software that works 100% out the gate everytime for everyone.
I'm sure when DTM for the PC was introduced there were issues. RIM seems to have teh PC version under control and people seem happy. I'm new (6 weeks) to blackberry/RIM but I like my device and I would like to give them a chance and I hope they are reading this board and people are calling/email with issues so that they can be addressed/correct ASAP!

MULTIPLE PROBLEMS STILL WITH DESKTOP MANAGER 1.0.1

Could you please let me know if you are having the same problems with the new desktop manager for Mac 1.0.1. (simply state the number on the list below - no need to write anything else)
I doubt very much anyone has a fix for the problems since RIM doesn't, but could you just post a quick reply identifying which of the following issues you're also having in the list below. I Would like to prove to RIM how many people are having the same issues - I'm not so sure they realize how pervasive these issues are. Thanks
(1) Several fields in each contact in my Mac Address Book are not transferred to my Blackberry, for instance: the phone number category "Work 2", the phone number category "Other", the email category "home" - if there is two of them only one is transferred;
(2) It cuts off the end of the "Note" section in the Address Book contacts;
(3) The software crashes when syncing Entourage calendar;
(4) The software severely retards the functioning of my other programs while syncing the Entourage calendar and it is necessary to restart my computer for normal function to resume;
(5) Calendar event alarms are removed from my blackberry even though they are active on my desktop; and
(6) Some recurring Calendar events are not transferred over to my Blackberry.
Lance

My problems are also different. It was working for a while (a few weeks and maybe 4 syncs). Now, it always gives an non-descript "Sync Error" message when trying to sync Contacts with Address Book on my MacBook running Mac OSX 10.5.8, and DTM 1.0.1.   I've UNinstalled it, REinstalled it, and can get it to sync with iCal, but not Address Book.
I've tried all sorts of possible solutions, like eliminating all the Groups in my address book and only having 1. I've tried clearing the Blackberry data before syncing. I've tried syncing both directions, and I've tried syncing with overwriting everying in the Blackberry. None of those solutons works.   I also had problems with iCal, but got that to sync by clearing the calendar on the BB first, then syncing calendar alone (not with contacts).
I cant even express how disappointed I am with the Blackberry Destop Manager after waiting for more than year for it after PocketMac failed as a useless piece of code.   The limited setup features, and now its lack of any useful functionality has me ready to dump my Blackberry for an iPhone.   If that happens RIM, I won't be back, and I won't be advising any associates to stick with Blackberry. I'm at the end of my consumer satisfaction, so you don't need to spend millions with J.D. Power to figure this one out. Just make the **bleep** thing work with a MAC! (Just in case anyone from RIM is lurking...you'd think at least one of those software guys would use a Mac?)!!

Media Manager on Desktop Manager

I just download the 4.3 version of desktop manager to see if it would solve my issue of not being able to download more than 1 GB of music on a 2 GB media card. Now there is not Media Manager option but the help tells me to use media manager. Any idea how i transfer music from my computer to my BB 8800 with the new desktop manager?

It is possible the Media manager did not get installed for whatever reason. Do you see Roxio Media manager listed in the start or Add/Remove programs menu?

Blackberry Desktop Manager hangs at "Preparing Sync Preview"

Is it possible to think that RIM wants us all to migrate to Mac or Android systems?, how can they put a new Desktop manager without testing it? I keep reading no one can sync with the new software,
wow, we need urgent solutions
thanks

My phone is now syncing again with Outlook. It involved 3 steps:
1. Replacking Desktop 7 with 6.1
2. Rebooting the device (the apps were disappearing and the Desktop could not identify the phone. I only discovered the solution because the battery went dead).
3. When the calendar would not sync, creating a new .pst file in Outlook and mapping the calendar on the Desktop to it.
Croos my fingers, but it is working again.
Bruce

Where is the desktop redirector with Desktop Manager 6?

A client of ours had upgraded his version of Desktop manager to 6 from 5.something.
There is no more link for the Redirector under START - PROGRAMS - BLACKBERRY
The icon for the redirector still shows up in his start menu, however, it says that it's not started.
Where can I find the software with the new desktop manager? I've tried reinstalling the desktop manager already but still cannot find it, nor were there any options during the installation to include it.

I've looked for this and cannot find it either. I want to be able to hide the Blackberry bar at the bottom of the screen when I minimized the software.

Desktop Manager crashes with "unknown error" message before sync starts

I have the latest phone software, the very latest version of the desktop software and I can't get the sync to get past the initialization stage before it crashes. I've read some of the other posts about changing the synch settings but I can't even get to the settings options before it crashes. I've uninstalled the desktop software and reinstalled it (both with and without the media manager add on). I've done a battery pull on the phone itself. I've even done a restore of the last good backup of the phone.
Is it just me or does this house of cards seem to collapse every time there's an update to either the desktop software or the phone software?

Hi and welcome to the forums! rjcanter wrote:
I have the latest phone software, the very latest version of the desktop software
Desktop Manager 4.7 with or without media manager?
and I can't get the sync to get past the initialization stage before it crashes. I've read some of the other posts about changing the synch settings but I can't even get to the settings options before it crashes. I've uninstalled the desktop software and reinstalled it (both with and without the media manager add on). I've done a battery pull on the phone itself. I've even done a restore of the last good backup of the phone.
If you have reinstalled the software without using the clean removal procedure I recommend you
use the procedure and the install the desktop manager again. The procedure cleans the registry and
completely strips all directories etc. This will save you headaches in the long run.
Use the first procedure to check the possible causes of the "unknown error".
Is it just me or does this house of cards seem to collapse every time there's an update to either the desktop software or the phone software?
Most posts I see regarding any new desktop manager are installation and setup errors by far.
The other posts mainly are Windows OS programs that aren't updated or unique to a specific PC setup.
House of cards? I don't think there are enough cards for a double deck pinochle game.
Thanks,
Bifocals
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB13801&sliceId=1&docTy...
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Message Edited by Bifocals on 06-14-2009 02:46 AM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Curve 8330 Freezing After Using Desktop Manager

I recently downloaded and used the new Desktop Manager for Mac from RIM, and now my phone is freezing up. If I allow the screen to go dark the phone will freeze up and not respond, though it still recognizes the shift and alt keys (the icons appear in the upper right corner). I am at a loss for what to do. a hard or soft reset fixes it temporarily, but I don't have time to do a reset every time I want to use my phone.
Please help!!!
Message Edited by girlishoutline on 10-06-2009 10:13 PM

Welcome to the forums
Did you do an update after downloading the software?
Kijana
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NEW!! Desktop Manager

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