New Desktop software is a disaster

Wanted to do a sync. Saw that new software was available, so downloaded Desktop 7.
It hung five times and had to be restarted each time before I got the program to start syncing. Four of the hangs happened when I tired to do advanced configuration. The last hang was when I tired to start to sync. In that case no progress was reported on the green progress bar (green motion never started).
On the next try the sync started, and it took nearly an hour to read in the Outlook and BB data. Now has been syncing for a total of two hours, and has reached "preparing Sync Preview". Since getting to this state, PF Usage on my computer is near 100%; CPU usage by Desktop is currently over 50%; Windows announced it was having to increase the size of virtual memory.
What a disaster!
Yes I have big files, 6800 contacts and 1500 calendar entries, but BB is supposed to be an enterprise quality product. I'm wondering if I should buy an Android phone or iPhone tomorrow.

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Similar Messages

New Desktop Software is asking for password - which I don't think I ever had now can't use phone either

     After downloading the new Desktop Software, it won't allow my BB Curve 8520 to connect w/o a password - I do not believe I ever had a password on my desktop software and it is threatening to delete my data if I don't enter correct password ;;;
     also now I can't use my phone because the same message is coming up on my phone asking for a password - I did have a password on my phone but that password is not working for the desktop software and now I can't use the phone password on the phone - it is asking for some other password which I don't have -
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Hi,
Just make sure you are typing the right password when DM ask you for it. What I mean is that if your password include numbers you must type in the corresponding letter on your computer keybord...
It's is a common mistake...
Now, is your phone asking you for your password or for a SIM card PIN? If you entered your password too many times as the phone was asking for a SIM card PIN it is probably asking for a PUK (sometime called a personal unlock key). Call your service provider tech support, they are the only one that would have your SIM card PUK to help you...
Until you reach them you can always remove your SIM card (assuming that's your problem...) to be able to use the phone (assuming you're in North America on a CDMA network...).
Hope this helped, have a good one!
Gilles

New Desktop software problems

Hi, just (regrettably) downloaded the new desktop software v 6.something. I use a 9700 with v 5.something software.
I've been syncing (successfully) my outlook calendar with my phone. I've also created another calendar and sync my wife's diary separately (by changing the default calendar on my phone and changing the mapped folder on the desktop software. I do two separate downloads which don't interfere with each other and therefore have two diaries shown on my calendar on the phone, in two colours so I know which is mine and which is my wife's)
Since the new desktop software has downloaded, I can download my wife's diary as a separate diary, but when I download mine, it also tries to include hers. I've tried pretty much everything, rebooting, reloading software, ensuring the settings are correct etc. but no luck. The only thing I can think of is that although the "include subfolders" box is unticked, it is downloading subfolders too and therefore my wife's diary is being included. It's driving me mad as it worked before and now doesn't. I've tried also to restore the software point to a previous but that doesn't work either....aaaaaargh!!

you need to completely uninstall the 6.2 version of your palm desktop then reinstall the 4.2 version http://www.palm.com/us/support/downloads/windesk42v.html
the 6.2 version doesnt have color coding feature...
PMtraceDatabase is an ignorable message....
Post relates to: Centro (Unlocked GSM)

New desktop software synching problem

Just tried to synch my Blackberry to my Outlook. Got a message that Intellisynch was no lionger being used, there was a new program and I had to reconfigure the settings. After doing that the program went through the preliminary steps and has now been "Preparing synch review" for 39 minutes - but I'm not supposed to disconnect my phone...

Hello,
From a PC, you can install any OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I downloaded new desktop software and try to sync with 8530 but wont sync to outlook contacts and calander

i had blackberry desktop manager on my work computer and use to sync with outlook perfectly. 2 weeks ago i did a backup then sync as normal. i lost over half of my 600+ contacts and alot of calander listings on my phone. tried to sync again from computer to phone and lost more contacts and calander listings. so i tried to restore from the backup and lost more data. i reinstalled software from the cd i recieved last year when i purchased the 8530. the desktop software would not find outlook and would not sync. i deleted softwaqre and just downloaded new blackberry desktop software. it still will not find outlook on my computer and will not sync.
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Hey Bryanw,
Welcome to the BlackBerry Support Community Forums.
First check your default services on the device under Options, Advanced Options, default services.
If the default services are configured correctly I would suggest try creating a new MAPI profile as outlined in this article http://btsc.webapps.blackberry.com/btsc/KB02083 and then reconfigure the Desktop Software as shown here http://www.blackberry.com/btsc/KB17022
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Calendar wont sync with new Desktop Software

I recently got the latest Desktop Software. For some reason my Outlook calendar no longer syncs with my Blackberry. When I go under Organizer in the Desktop Software, MemoPad Address Book & Tasks are all checked off and working, however, Calendar isnt checked and in brackets beside it says Not Installed. No idea why this is or how I install it to make it work again.
Any help very much appreciated!
Solved!
Go to Solution.

First check under Options | Advanced Options | Default Services and make sure the email address that should sync with Outook is set as the CICAL one
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

New Desktop software synching with my iTunes

i have a Storm 2 and a Macbook and downloaded the new software but it seems the same as the old. How do I upload my itunes library? Thanks for any help I am going to keep searching the website for help.

Take a look at this article
http://support.apple.com/kb/TS1538

New Desktop Software Version 7 Hangs at "Preparing sync preview"

PC Version, upgraded on prompt this morning, now get above message, so can't sync.
Uninstalled and tried to find Version 6.0 on site - clicked on prior versions, but only takes to new version.
HELP!
Solved!
Go to Solution.

This solution works perfectly for me too with BB curve 8250. Will not be going anywhere near Desktop 7 until RIM announces a fix. I just wasted half a day of my life trying to recover from V7.

New Desktop sync download not working

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What I learned last evening, in case you don't know to do this:
I placed a phone call to BB (RIM). They told me to contact my phone carrier so as to halt BB tech help charges. My carrier is Verizon. I got lucky. The CSR that picked up my call at Verizon in Chandler AZ was super great and patient. He told me that Verizon had "flag" notifications since last week that 7.0 a problem. He stayed on the phone with me, because technology challenged is my middle name, and he helped me uninstall 7.0 and reinstall 6.1. 57 minutes later I was back in business for my computer and my BB Storm speaking to each other again. Amen to that whole scenario.

Wrong Phone Number Listed when connected to desktop Software (and a few other probs)

I just downloaded the New Desktop Software. When I connect my Tour, it displays the wrong phone number.
I got this phone from a friend. It has been wiped and all. I wonder why it displays her phone number instead of mine. My phone calls out and recieves calls and messages just fine. It aggreavates me though. below is the screenshot of it. please help
http://i694.photobucket.com/albums/vv308/dixie_boysles/screen.jpg
-Blackberry Tour 9630
-5.0.0.484 OS
US Cellular Customer

I am having the same problem.

MAC Desktop software and Blackberry 9900 OS7

I am not sure if it is justy me but having huge synch problems with my new 9900. The orginal format of the BB software have options to the left of the screen for Calendar, contacts, tasks and notes. This does not appear anymore as with my previos Bold. I have downloaded the latest update to my MAC but still no joy. Any ideas??
Rgds,
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I have this same problem with you when I just updated to the new Desktop Software, I was syncing music and contacts fine until that update. This is really bugging me right now. I need to sync music and photos. It's much easier. HELP
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Blackberry desktop software and itunes music sync problem

Ok so I have a Blackberry Torch 9800, OS 6.0 and the current blackberry desktop softer version 6.1.0.35.
I was previously able to access all my itunes music and playlists via the desktop software. But since I completed the software updates not all my music is loading into the software and none of my playlists are showing up.
I'm not sure if this is related but I believe that twice my phone has rebooted itself. I've also noticed that the new desktop software has had issues detecting my phone. My main concern is the problem with the music sync issue.
In the interim I have just dragged and dropped music files onto my memory card. Can you please let me know what I can do to fix this if anything....thanks.

I just experienced the same thing and after feeling frustrated for about an hour and wishing I'd learn my lesson and stop upgrading software for no reason, I went into the Desktop Manager software Device Settings.
Under Device Settingsgo to the Media tab and you'll see a Music Source option. I found that my default setting was on Windows Media Player instead of iTunes. Once I switched it back my view refreshed and my playlists showed up again.
Hope this helps!

Cannot install BB Desktop Software v7.0 on Windows 7

I downloaded the new Desktop Software v7.0 B44, but cannot install it. When I double click on the file (700_b044_multilanguage.exe) it starts extracting itself, and it stops half way (while unzipping Data1.cab) and a message comes up saying "Zip damaged: file Data1.cab: Bad CRC".
Anyone else has the same problems? Please advise. By the way, I'm using Windows 7, in case that makes any difference. Thanks.

Hi Iveras,
I cannot find a RIM KB but this article from Wikki Errors is worth reading:
How to fix 0x800004005 Error?
Also this article from Microsoft Answers Win 7
Windows 7 SP 1 error: E_FAIL (0x800004005)
This link contains Microsoft site search results I am pursuing:
Microsoft Support Search Results
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Desktop software 6.0 stops responding

New desktop software keeps locking up and stops responding when I open it?

Try this - and it may work with other computer apps as well: Hit Control, Alt, Delete. When the Control Panel window pops up simply "X" it closed. Then things just may work again. I often have to do this - I don't know why, but it's one of those quirky little moves that you pick up.
Phil

Can I use my new Palm desktop software (Centro) to backup my old Treo 700p before syncing the Centro?

My computer crashed shortly before I upgraded to a new Centro. I need to backup the data on my 700p so I can transfer it to the Centro. Do I need to install the old Palm desktop first, or can I use the Centro software to back up the 700p?
Thanks
Post relates to: Centro (Sprint)

The Sprint version of the Centro still ships with Palm Desktop 4.2, which should be the same as you were previously using with your 700p.
My understanding is that only the AT&T and Verizon versions of the Centro (and probably the new Unlocked Centro) ship with the new Desktop 6.2 by Access.
As for the bonus applications, I have the AT&T Centro and all of the bonus apps were actually accessed via online download directly to the phone. And if I remember correctly, Documents To Go v.10 including the desktop application, was also done via download rather than being installed on the disc. Required entering the correct registration/activation codes. I guess they've gotten away from including this software directly on the installation disc.
Post relates to: Centro (AT&T)
Message Edited by smkranz on 06-29-2008 12:25 PM
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

New Desktop software is a disaster

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