New Desktop Software is asking for password - which I don't think I ever had now can't use phone either

     After downloading the new Desktop Software, it won't allow my BB Curve 8520 to connect w/o a password -  I do not believe I ever had a password on my desktop software and it is threatening to delete my data if I don't enter correct password ;;; 
     also now I can't use my phone because the same message is coming up on my phone asking for a password - I did have a password on my phone but that password is not working for the desktop software and now I can't use the phone password on the phone - it is asking for some other password which I don't have -
     is there some way to have the password sent to me - I don't want to loose the contacts and other data on my phone and the Desktop

Hi,
Just make sure you are typing the right password when DM ask you for it. What I mean is that if your password include numbers you must type in the corresponding letter on your computer keybord...
It's is a common mistake...
Now, is your phone asking you for your password or for a SIM card PIN? If you entered your password too many times as the phone was asking for a SIM card PIN it is probably asking for a PUK (sometime called a personal unlock key). Call your service provider tech support, they are the only one that would have your SIM card PUK to help you...
Until you reach them you can always remove your SIM card (assuming that's your problem...) to be able to use the phone (assuming you're in North America on a CDMA network...).
Hope this helped, have a good one!
Gilles

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