New Desktop software problems

Hi, just (regrettably) downloaded the new desktop software v 6.something. I use a 9700 with v 5.something software.
I've been syncing (successfully) my outlook calendar with my phone. I've also created another calendar and sync my wife's diary separately (by changing the default calendar on my phone and changing the mapped folder on the desktop software. I do two separate downloads which don't interfere with each other and therefore have two diaries shown on my calendar on the phone, in two colours so I know which is mine and which is my wife's)
Since the new desktop software has downloaded, I can download my wife's diary as a separate diary, but when I download mine, it also tries to include hers. I've tried pretty much everything, rebooting, reloading software, ensuring the settings are correct etc. but no luck. The only thing I can think of is that although the "include subfolders" box is unticked, it is downloading subfolders too and therefore my wife's diary is being included. It's driving me mad as it worked before and now doesn't. I've tried also to restore the software point to a previous but that doesn't work either....aaaaaargh!!

you need to completely uninstall the 6.2 version of your palm desktop then reinstall the 4.2 version http://www.palm.com/us/support/downloads/windesk42v.html
the 6.2 version doesnt have color coding feature...
PMtraceDatabase is an ignorable message....
Post relates to: Centro (Unlocked GSM)

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New Desktop Software is asking for password - which I don't think I ever had now can't use phone either

     After downloading the new Desktop Software, it won't allow my BB Curve 8520 to connect w/o a password - I do not believe I ever had a password on my desktop software and it is threatening to delete my data if I don't enter correct password ;;;
     also now I can't use my phone because the same message is coming up on my phone asking for a password - I did have a password on my phone but that password is not working for the desktop software and now I can't use the phone password on the phone - it is asking for some other password which I don't have -
     is there some way to have the password sent to me - I don't want to loose the contacts and other data on my phone and the Desktop

Hi,
Just make sure you are typing the right password when DM ask you for it. What I mean is that if your password include numbers you must type in the corresponding letter on your computer keybord...
It's is a common mistake...
Now, is your phone asking you for your password or for a SIM card PIN? If you entered your password too many times as the phone was asking for a SIM card PIN it is probably asking for a PUK (sometime called a personal unlock key). Call your service provider tech support, they are the only one that would have your SIM card PUK to help you...
Until you reach them you can always remove your SIM card (assuming that's your problem...) to be able to use the phone (assuming you're in North America on a CDMA network...).
Hope this helped, have a good one!
Gilles

New desktop software synching problem

Just tried to synch my Blackberry to my Outlook. Got a message that Intellisynch was no lionger being used, there was a new program and I had to reconfigure the settings. After doing that the program went through the preliminary steps and has now been "Preparing synch review" for 39 minutes - but I'm not supposed to disconnect my phone...

Hello,
From a PC, you can install any OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Software Problem

Hi to all
I am new here and from Germany
I have already problems with my BB Desktop Software when i connect it with the USB to my BB Torch 9860.
I use Windows 7 SP1 on Laptop PB EasyNote LJ61.
The Desktopsofware starts,identefy my Blackberry and then it disconnet.
Errorreport:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-26T09:09:55.000000000Z" />
<EventRecordID>9031</EventRecordID>
<Channel>Application</Channel>
<Computer>UliKrüger-PC</Computer>
<Security />
</System>
- <EventData>
<Data>2576747053</Data>
<Data>5</Data>
<Data>CLR20r3</Data>
<Data>Nicht verfügbar</Data>
<Data>0</Data>
<Data>rim.desktop.exe</Data>
<Data>6.1.0.36</Data>
<Data>4eb85358</Data>
<Data>mscorlib</Data>
<Data>2.0.0.0</Data>
<Data>4e154c6c</Data>
<Data>344b</Data>
<Data>26d</Data>
<Data>System.IO.IOException</Data>
<Data />
<Data>C:\Users\Uli Krüger\AppData\Local\Temp\WERF96C.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\Uli Krüger\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_47b77fc2cf1b5efd3163281395fee174b712b18_0ea343f3</Data>
<Data />
<Data>0</Data>
<Data>5447557a-2fa1-11e1-8127-00262215f2bf</Data>
<Data>0</Data>
</EventData>
</Event>
Can anybody help me ?
Thanks for anwsering
Uli.
[email protected]

Hey cct101,
Welcome to the BlackBerry Support Community Forums.
Are you currently the administrator for your computer? Also try downloading the framework from here:
http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=9cfb2d51-5ff4-4491-b0e5-b...
Once installed, then restart the computer and then try to install BlackBerry Desktop Software.
-ViciousFerret
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Desktop Software Problem-Roxio Media Manager

I have had nothing but trouble with my Blackberry Storm since buying it. In addition to my phone going dead after 3 months, which Verizon replaced, the Desktop Manager software has caused all kinds of problems on my PC (XP), When the Verizon phone tech tried to get my dead phone restarted, he had me reload the Desktop Manager. That caused a cascade of problems on my PC and I was later told to uninstall it, which I did. That didn't solve the problem and now I have no way to synch my contacts unless I risk installing the software again.
However, the Windows Installer still acts as if the Roxio program is still installed and it continually tries to install it, but of course, stalls partway because most of it isn't on my PC anymore. Apparently the add/remove program did not completely delete it. Now whatever remains of the Roxio program still on my machine is causing problems. I can't close the Installer and it won't cancel or shut down.
Any help is appreciated.

Hello there,
Yes...a mess, that. You might have to try a few different things...
Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
I've also heard of folks who have had to dig even deeper into their registry to remove entries related to RIM, Intellisync, Roxio, etc...tedious yes, but I've heard reports here that have proven successful. Be sure to take a backup of the registry first...just in case...
You also might have to use Safe Mode to prevent Windows Installer from continually trying to finish the phantom Roxio install.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I downloaded new desktop software and try to sync with 8530 but wont sync to outlook contacts and calander

i had blackberry desktop manager on my work computer and use to sync with outlook perfectly. 2 weeks ago i did a backup then sync as normal. i lost over half of my 600+ contacts and alot of calander listings on my phone. tried to sync again from computer to phone and lost more contacts and calander listings. so i tried to restore from the backup and lost more data. i reinstalled software from the cd i recieved last year when i purchased the 8530. the desktop software would not find outlook and would not sync. i deleted softwaqre and just downloaded new blackberry desktop software. it still will not find outlook on my computer and will not sync.
any suggestions what i may be doing wrong on getting software to find and sync with outlook?

Hey Bryanw,
Welcome to the BlackBerry Support Community Forums.
First check your default services on the device under Options, Advanced Options, default services.
If the default services are configured correctly I would suggest try creating a new MAPI profile as outlined in this article http://btsc.webapps.blackberry.com/btsc/KB02083 and then reconfigure the Desktop Software as shown here http://www.blackberry.com/btsc/KB17022
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Curve 9380 synchronization with Desktop software problem

The desktop software loads up fine and goes to synchronize. I get an error message: "A program error occurred at line 1548 in ./O|Access.cpp. Please report ..."
I have reloaded the desktop softare a couple of tiems after doing a full wipe.
Any ideas?

Hi and Welcome to the Community!
From your post, I cannot quite tell if you've done this exact process...so I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Calendar wont sync with new Desktop Software

I recently got the latest Desktop Software. For some reason my Outlook calendar no longer syncs with my Blackberry. When I go under Organizer in the Desktop Software, MemoPad Address Book & Tasks are all checked off and working, however, Calendar isnt checked and in brackets beside it says Not Installed. No idea why this is or how I install it to make it work again.
Any help very much appreciated!
Solved!
Go to Solution.

First check under Options | Advanced Options | Default Services and make sure the email address that should sync with Outook is set as the CICAL one
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

New Palm Desktop Software Problems

I am a longtime Palm user and I just upgraded my phone to the Palm Centro. The phone is great, but the software upgraded with it to the Access version and it's horrible! There are all kinds of features gone (e.g. background color) or there but not working (e.g. birthdays), and I get error messages when I hotsync about it not being able to open the file for backup of PMTraceDatabase. And I'm not even using it on Vista.
Does anyone have any suggestions or know if you can use an older version of Palm with the centro?
Palm is about to lose a long-time customer....
Post relates to: Centro (AT&T)

you need to completely uninstall the 6.2 version of your palm desktop then reinstall the 4.2 version http://www.palm.com/us/support/downloads/windesk42v.html
the 6.2 version doesnt have color coding feature...
PMtraceDatabase is an ignorable message....
Post relates to: Centro (Unlocked GSM)

New Desktop software is a disaster

Wanted to do a sync. Saw that new software was available, so downloaded Desktop 7.
It hung five times and had to be restarted each time before I got the program to start syncing. Four of the hangs happened when I tired to do advanced configuration. The last hang was when I tired to start to sync. In that case no progress was reported on the green progress bar (green motion never started).
On the next try the sync started, and it took nearly an hour to read in the Outlook and BB data. Now has been syncing for a total of two hours, and has reached "preparing Sync Preview". Since getting to this state, PF Usage on my computer is near 100%; CPU usage by Desktop is currently over 50%; Windows announced it was having to increase the size of virtual memory.
What a disaster!
Yes I have big files, 6800 contacts and 1500 calendar entries, but BB is supposed to be an enterprise quality product. I'm wondering if I should buy an Android phone or iPhone tomorrow.

Airplay is now on the control screen, swipe up from the bottom of the screen.

New Desktop software synching with my iTunes

i have a Storm 2 and a Macbook and downloaded the new software but it seems the same as the old. How do I upload my itunes library? Thanks for any help I am going to keep searching the website for help.

Take a look at this article
http://support.apple.com/kb/TS1538

New Desktop Software Version 7 Hangs at "Preparing sync preview"

PC Version, upgraded on prompt this morning, now get above message, so can't sync.
Uninstalled and tried to find Version 6.0 on site - clicked on prior versions, but only takes to new version.
HELP!
Solved!
Go to Solution.

This solution works perfectly for me too with BB curve 8250. Will not be going anywhere near Desktop 7 until RIM announces a fix. I just wasted half a day of my life trying to recover from V7.

Desktop Software problems...

Hey. I currently have DS 4.2.2, and for some strange reason it can nolonger connect my BB to it. It keeps giving me an error message and says that it needs to shut down. Should I re-install it, or should I just upgrade my software all together???
Please help.....thanks
Cryss

Greetings, and welcome to the BlackBerry.com Support Forums.
Question-- is your USB cable connected to one of the PC's main rear USB ports? Make certain it is--not a USB hub, nor a monitor USB port nor a USB port on the front of the PC.
Try again.
Also, you can upgrade to a more recent version of Desktop Manager, I would recommend version 4.6 withOUT the media software.
Good luck.
Download Desktop Manager from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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I just enable icloud backup for my contacts and now my contacts are gone. I sthis just another new operating software problem.

I udated to the new operating system about one week ago. Not too many problems at first.
Yesterday, for no reason, I lost all of my bookmarks in Safari. Now it won't even let me do book marks at all.
With this in mind, I thought I should probably enable Icloud to backup my Contacts. Big mistake ......Now every thing that was in my contacts is gone.
I can't tell you how upset I am. I hope there is a fix for this and soon.

You can always resync the Contacts, Notes, and Messages by signing into those services with the same AppleID once you have the new phone set up.

Blackberry desktop software and itunes music sync problem

Ok so I have a Blackberry Torch 9800, OS 6.0 and the current blackberry desktop softer version 6.1.0.35.
I was previously able to access all my itunes music and playlists via the desktop software. But since I completed the software updates not all my music is loading into the software and none of my playlists are showing up.
I'm not sure if this is related but I believe that twice my phone has rebooted itself. I've also noticed that the new desktop software has had issues detecting my phone. My main concern is the problem with the music sync issue.
In the interim I have just dragged and dropped music files onto my memory card. Can you please let me know what I can do to fix this if anything....thanks.

I just experienced the same thing and after feeling frustrated for about an hour and wishing I'd learn my lesson and stop upgrading software for no reason, I went into the Desktop Manager software Device Settings.
Under Device Settingsgo to the Media tab and you'll see a Music Source option. I found that my default setting was on Windows Media Player instead of iTunes. Once I switched it back my view refreshed and my playlists showed up again.
Hope this helps!

New Desktop software problems

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