New device want to update device linked to blackberry ID

I got a new blackberry want to update device linked to blackberry ID
how do I go about this?

Thank you, that helps me sort through the thousands of possibilities and find things that may apply to your situation.
dboland99 wrote:
"Blackberry app world is having trouble connecting to the Blackberry app world server. verify your network connections and try again"
KB29490 The error message "BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again." occur when attempting to log into App World
KB20031"BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again" appears when BlackBerry App World is started
KB28188"BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again. (Error id: 40820) " error is displayed when opening App World on the BlackBerry smartphone
dboland99 wrote:
App world Online connecting bold through usb:
App World Web Plugin Error
An error has occurred communicating with the BlackBerry App World Web plugin. Please restart your device and try again. If you have content protection enabled on your device, please disable and try again."
And, what about the "Content Protection" instruction? Do you have that enabled, and if so have you disabled it?
Otherwise, I can't find any relevant KBs...you can try searching to see if you have better luck. I have seen the error before, though it's been a while. As I recall, I had to use IE over any other PC browser or this error would present.
dboland99 wrote:
extra info - my home wireless is on WAP2 security and has a 64-bit pass word (i.e too long to enter into blackberry)
So, your BB is not connected to your WiFi. That's fine, as long as it has a good data connection via your carrier data network (e.g., email is coming in, you can otherwise browse with the BB Browser, BBM work, etc.). Oh, and you of course do have a full BB-level data plan? If not, AW will never work...like everything else, it's a service, requiring the user to subscribe to an adequate data plan to gain access to the service.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New device want to update device linked to blackberry ID

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