New DVD drive issues on DV6000 series.

I just got my replacement drive from hp. I pulled the old drive and got the new one in yesterday. The driver installed on restart and seemed to be fine, i just ripped a couple of cds to itunes. The DVD side is giving me trouble though. I can't change the region code or burn anything.
I get a warning when i try to change the region code: Make sure the drive contains region 1 media and you have adminstration privilege.
DV6604nr and Optiarc AD-7581A drive.

Dnewish2 wrote:
Ok, one more time. It's a brand new drive from HP. Got that.
Does it sound like the drive is bad? It will read cd's, my old drive didn't. It does recoginize a movie dvd as a data disc. Is there an updated or replacement driver for this drive on the HP site? Optiarc AD-7581a
"It is probably locked to a region, only solution is Software"
Got that.

Similar Messages

ITunes for 64bit Windows 7 Driver/CD/DVD/Drive Issues-

Hi There
I am sure that there are many many users out there suffering the same frustration as me in regard to ITunes just not working properly with Windoews 7 (64Bit).
I have been trying to solve the mystery of "ITunes for Windows Registry Settings Warning When Opening Itunes.
I have tried all the recommended actions to correct this problem without any success and I do mean ALL.
Below is a screen shot of my registry, can anyone see anything wrong with it?
In the meantime (Last four months) I have stopped using ITunes and instead have used Digital 7, this will be my very last attempt to get ITunes working properly, failure will mean consigning ITunes to the same place as any other Software that does not do wshat it says on the can.
I hope someone can help.

That's good that it is in device manager, but what about in Computer with the rest of the drivers?
Also, are the drives listed in Computer and device manager or just device manager?
I want to verify if the symptoms are present for a particular software issue before looking at other issues. I really doubt it is a driver issue at this point. If it was, then I suspect the issue would be present from day one.
It could be that the lens has dust buildup preventing it from working properly. They do make CD cleaning kits that have a special CD designed to clean the laser as it passes over the lens. If you happen to have one of these, or access to one, I recommend trying this step to make sure it isn't as simple as dust buildup interfering with the laser.
It could also be hardware failure, but I would like to try a few other steps before coming to that conclusion.
It may be worth reviewing this document as it covers a lot of the most common issues behind DVD drive issues. Feel free to skip any steps you have already tried.
Let me know what happens.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

I still have Cd/DVD drive issues

The CD is ejected after a short while and never mounted. I have cleaned the optics of the CD drive and reset my PRAM.
Has anybody discovered a complete solution for this problem.

That's good that it is in device manager, but what about in Computer with the rest of the drivers?
Also, are the drives listed in Computer and device manager or just device manager?
I want to verify if the symptoms are present for a particular software issue before looking at other issues. I really doubt it is a driver issue at this point. If it was, then I suspect the issue would be present from day one.
It could be that the lens has dust buildup preventing it from working properly. They do make CD cleaning kits that have a special CD designed to clean the laser as it passes over the lens. If you happen to have one of these, or access to one, I recommend trying this step to make sure it isn't as simple as dust buildup interfering with the laser.
It could also be hardware failure, but I would like to try a few other steps before coming to that conclusion.
It may be worth reviewing this document as it covers a lot of the most common issues behind DVD drive issues. Feel free to skip any steps you have already tried.
Let me know what happens.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Installed new DVD drive, now iBook will not charge

Hi guys,
I'm a long-time Mac user, and this is the first time I've had any problems so I'm new to this board. I had a bit of a look around, both on this forum and the FAQs, and this appears to be a unique problem.
Basically, for a while my iBook CD drive was spitting out CDs, as per a common problem which I was not able to resolve. Eventually the tray broke and it would not click back into place, and so I was left with an iBook with a CD tray constantly popped out.
I ordered a new DVD drive/burner that claimed it would fit an iBook, and when it arrived I pulled apart my laptop and installed it. Everything appeared to be in order, until I tried to plug in the AC adaptor.
The orange light goes on for about 10-15 seconds, then slowly fades away to nothing. If I unplug and plug it back in straight away, I get no light and no charge. If I wait 15 minutes, the orange light goes back on but once again fades after a short period of time.
My first thought is that perhaps the DVD drive is incompatible/drawing too much power, but I can't figure out how this would affect the charger, and why the problem would persist whether the power is on or off.
Has anyone encountered a problem like this? I don't hold much hope that this will be fixed without expensive surgery, but I'd like to try
iBook G3, PowerPC G5, iPod Mac OS X (10.3.9)

Hi Ronda, thanks for the response. I've pulled it apart a couple of times and have put it back together via the instructions I downloaded on the internet both times, and have had the same problem. To be honest, I can't answer that! I'll have to pull it apart this afternoon again to check.

Any solution to DVD drive issue post Lion install yet?

Any solution to DVD drive issue post Lion install yet?

Since installing Lion no DVDs are being read by the superdrive, this is a problem that has been highlighted by quite a lot of people.
CDs are being read fine.
After inserting the DVD there is some noise, sounds like it is trying to pickup the DVD then spits it back out.
Previous posts from other people:
http://www.mac-forums.com/forums/os-x-operating-system/245917-heads-up-lion-supe rdrive-fake-glitch-possibly.html
https://discussions.apple.com/thread/3199297?start=15&tstart=0

I want to put in a new DVD drive

I just got this new DVD drive and i want to put it in my Power Mac G4 Quicksilver. Is that possible?

Hi
It should be possible, although you'll have to replace the existing optical drive, as the second bay can only accomodate 3.5" drives such as a zip drive.
Installation instructions, including a QuickTime movie, can be found here:
http://docs.info.apple.com/article.html?artnum=75314
Removing the old drive just involves unplugging the ribbon and power cable, undoing four screws to remove the drive and carrier from the computer and undoing a further four screws to remove the drive from the carrier. Installation of the new drive is basically the reverse process. You'll also just need to make sure the jumpers on the back of the new drive are set correctly to master.
You may want to make sure the drive is supported by the OS first though, with or without the help of PatchBurn:
http://www.patchburn.de/

Can't install CS3 Upgrade on NEW iMac 24". An Imac DVD drive issue?

My CS3 Design Premium Upgrade CD fails to install Photoshop on my BRAND NEW iMac yet it is able to install everything else on the CS3 disc. I just bought this iMac yesterday and CS2/CS3 Upgrade are the FIRST things I installed (besides updates) when I turned it on. I'm still using 10.4.10.
I searched through the Adobe forums and the internet as to how others with the same issue have dealt with the problem, but it seems the most common reason is that people had installed Photoshop CS3 beta previously as well as older Flash/Acrobat plug-ins conflicting with the installation process. Further, these causes seem to be effecting Windows users.
So a few hours ago I tried to COPY the upgrade CD contents to my hard disk, I get the message:
"The Finder cannot complete the operation because some data in 'AdobePhotoshop 10en_US.dmg' could not be read or written. (Error code -36)."
This procedure of copying to the disk (and the resulting error message) is SPECIFICALLY addressed in the Adobe support pages TechNotes:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401429&sliceId=2
The page says that it may be a drive issue that is causing the problem. Of the 7 possible solutions given on the page, I've narrowed it down to only 1 option left (but I can't try it since I don't have another Mac!):
"*Solution 4*: Copy the software to the hard drive of a different computer.
*If the software copies successfully, the model of DVD drive on your original computer might not be able to read the DVD. Contact the DVD drive or computer manufacturer for any updates that might be available.*"
But what's funny (or annoying rather) is, I had a 20" Alum 2.4 iMac earlier this year (returned because of screen problem), and the CS3 upgrade installed without any problems on it!..??? And according to the iMac specs, the 20" and 24" models both have the same DVD drive make right?
Any ideas??? Are there other 24" iMac users who are experiencing similar problems? If not, then I guess I may have to return yet another iMac...which I'm reluctant to do since this screen is PERFECT! I'm scared to get another iMac with the dreaded screen gradient issue.

I just solved the problem.
I tried copying the DVD files to the hard disk about 7-8 more times. The last try SUCCESSFULLY copied to the disk and I was able to install Photoshop CS3.
Yay.

Re: Cd/DVD drive issue - error code 39 on Satellite P series

Hi,
This is my first request for help.
My CD/DVD drive is no longer recognized and when I go to Device Manager and click on CD/DVD I am informed that the file cdrom.sys is there but cannot be loaded.
An error number 39 is reported.
Any advice would be greatly appreciated but please keep it simple to one line actions if possible.

Of course you can get some advices ;)
I think you would find it faster if you would search in the forum firstly but I will try to help you too.
There error code 39 is very common issue and can be solved easy;
Check this MS knowledge base article:
http://support.microsoft.com/kb/314060/en-us
So firstly remove the CD/DVD drive from the device manager.
Then access the registry using the regedit command and remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Reboot the notebook and wait till the CD/DVD drive was installed again.
Thats it. ;)

Dv6812nr - Vista 32bit driver for DVD drive issue!

So new drive shows up as H - T - S D D A S-20L ATA device - and should be HL-DT-ST-DVDRAM gsa-Y20L ATA device.
Same drive works in a Vista 64bit OS install and does show up as HL- and not the garbage H - . How can MS get away with and OS like Vista that is a piece of CRAP! I have spent money for a new drive and it shows up the same as the old one! HP is no help as the unit it OUT OF WARRANTY and wants $$ to even talk to me - even though ultimately it is HP's issue!

The dv6000 series notebooks are prone to all sorts of motherboard problems and failures, so may I cannot list all of them, it might be time to consider a newer notebook.
This is a user to user forum.

Ata problems with new dvd drive. [SOLVED]

I just bought a new dvd-burner. At the first boot I noticed a lot of messages along the lines of:
ata2 exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x2 frozen
and an extremely long boot time. 3 to 5 minutes. When finally booting in to system the drive seems very sluggish to mount. Should I disable sata and pata in mkinitcpio? Is my new hardware crap?
Its a Samsung Writemaster DVD-burner btw.
Last edited by Ashren (2008-01-29 22:27:44)

Do you have an idea where the problem could lie?
Here's my lspci -v:
00:00.0 Host bridge: Intel Corporation 82875P/E7210 Memory Controller Hub (rev 02)
Subsystem: Dell Unknown device 0157
Flags: bus master, fast devsel, latency 0
Memory at e8000000 (32-bit, prefetchable) [size=128M]
Capabilities: <access denied>
00:01.0 PCI bridge: Intel Corporation 82875P Processor to AGP Controller (rev 02) (prog-if 00 [Normal decode])
Flags: bus master, 66MHz, fast devsel, latency 64
Bus: primary=00, secondary=01, subordinate=01, sec-latency=64
Memory behind bridge: fd000000-feafffff
Prefetchable memory behind bridge: f0000000-f7ffffff
00:06.0 System peripheral: Intel Corporation 82875P/E7210 Processor to I/O Memory Interface (rev 02)
Flags: fast devsel
Memory at fecf0000 (32-bit, non-prefetchable) [size=4K]
00:1d.0 USB Controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1 (rev 02) (prog-if 00 [UHCI])
Subsystem: Dell Unknown device 0157
Flags: bus master, medium devsel, latency 0, IRQ 19
I/O ports at ff80 [size=32]
00:1d.1 USB Controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #2 (rev 02) (prog-if 00 [UHCI])
Subsystem: Dell Unknown device 0157
Flags: bus master, medium devsel, latency 0, IRQ 20
I/O ports at ff60 [size=32]
00:1d.2 USB Controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #3 (rev 02) (prog-if 00 [UHCI])
Subsystem: Dell Unknown device 0157
Flags: bus master, medium devsel, latency 0, IRQ 16
I/O ports at ff40 [size=32]
00:1d.3 USB Controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4 (rev 02) (prog-if 00 [UHCI])
Subsystem: Dell Unknown device 0157
Flags: bus master, medium devsel, latency 0, IRQ 19
I/O ports at ff20 [size=32]
00:1d.7 USB Controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB2 EHCI Controller (rev 02) (prog-if 20 [EHCI])
Subsystem: Dell Unknown device 0157
Flags: bus master, medium devsel, latency 0, IRQ 21
Memory at ffa80800 (32-bit, non-prefetchable) [size=1K]
Capabilities: <access denied>
00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev c2) (prog-if 00 [Normal decode])
Flags: bus master, fast devsel, latency 0
Bus: primary=00, secondary=02, subordinate=02, sec-latency=32
I/O behind bridge: 0000d000-0000dfff
Memory behind bridge: fcf00000-fcffffff
00:1f.0 ISA bridge: Intel Corporation 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge (rev 02)
Flags: bus master, medium devsel, latency 0
00:1f.1 IDE interface: Intel Corporation 82801EB/ER (ICH5/ICH5R) IDE Controller (rev 02) (prog-if 8a [Master SecP PriP])
Subsystem: Dell Unknown device 0157
Flags: bus master, medium devsel, latency 0, IRQ 16
I/O ports at 01f0 [size=8]
I/O ports at 03f4 [size=1]
I/O ports at 0170 [size=8]
I/O ports at 0374 [size=1]
I/O ports at ffa0 [size=16]
Memory at febffc00 (32-bit, non-prefetchable) [size=1K]
00:1f.2 IDE interface: Intel Corporation 82801EB (ICH5) SATA Controller (rev 02) (prog-if 8f [Master SecP SecO PriP PriO])
Subsystem: Dell Unknown device 0157
Flags: bus master, 66MHz, medium devsel, latency 0, IRQ 16
I/O ports at fe00 [size=8]
I/O ports at fe10 [size=4]
I/O ports at fe20 [size=8]
I/O ports at fe30 [size=4]
I/O ports at fea0 [size=16]
00:1f.3 SMBus: Intel Corporation 82801EB/ER (ICH5/ICH5R) SMBus Controller (rev 02)
Subsystem: Dell Unknown device 0157
Flags: medium devsel, IRQ 18
I/O ports at eda0 [size=32]
00:1f.5 Multimedia audio controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) AC'97 Audio Controller (rev 02)
Subsystem: Dell Unknown device 0157
Flags: bus master, medium devsel, latency 0, IRQ 18
I/O ports at ee00 [size=256]
I/O ports at edc0 [size=64]
Memory at febffa00 (32-bit, non-prefetchable) [size=512]
Memory at febff900 (32-bit, non-prefetchable) [size=256]
Capabilities: <access denied>
01:00.0 VGA compatible controller: nVidia Corporation NV34 [GeForce FX 5200] (rev a1) (prog-if 00 [VGA controller])
Subsystem: nVidia Corporation Unknown device 01b9
Flags: bus master, 66MHz, medium devsel, latency 248, IRQ 19
Memory at fd000000 (32-bit, non-prefetchable) [size=16M]
Memory at f0000000 (32-bit, prefetchable) [size=128M]
[virtual] Expansion ROM at fea00000 [disabled] [size=128K]
Capabilities: <access denied>
02:08.0 Ethernet controller: Intel Corporation 82562EZ 10/100 Ethernet Controller (rev 02)
Subsystem: Dell Unknown device 0157
Flags: bus master, medium devsel, latency 64, IRQ 17
Memory at fcfff000 (32-bit, non-prefetchable) [size=4K]
I/O ports at df40 [size=64]
Capabilities: <access denied>
Perhaps some sort of interrupt (IRQ) issue?
Last edited by Ashren (2008-01-29 20:42:25)

Serious HD & DVD drive issues

Hi,
I bought my MBP in April 2008.
1. After 6 months my dvd drive stopped reading discs, and now it doesn't read anything just spits all disks out.
2. My mac shuts down to black screen by itself every now and then. I'm guessing these are over heating issues?
3. The past week there are very loud buzzing noises coming out, and it sounds like something has melted. Again these are most probably over heating issues.
The problem is now, I bought this laptop in UK and now I live in Cyprus, so there is no one who can help me technically. I'm gonna call apple UK on Monday.
I'm just wondering if these issues are serious does apple replace the laptop with a new one?
Thanks for any replies.

Because I moved back to Cyprus and there is no official Apple dealer/service here. And I didn't want to end my laptop all the way to UK and wait for a DVD drive as I use it for Djing and all my music production work.
But now I'm afraid that things are getting worse so I might as well send it and wait a bit..

I recently installed new dvd drives on windows 7 desktop. i tunes says missing registry reinstall. i have done this i am unable to connect to store, radio or anything else. i can play music?

i recently installed dvd drives on desktop win7. when i open itunes i get the error registry values missing. i have uninstalled and reinstalled many times to no avail. i cannot acess the store, radio, or burn cd's. everything worked fine before the new drives were installed. itunes works fine on laptop win7 also. can anyone help with this issue?

ab (default)             reg_sz        dvd/cd-rom drives
ab class                      reg_sz        cdrom
ab classDesc           reg_sz        @%systemroot%\system32\storprop.dll,-17001
ab enumproppages32      reg_sz    storprop.dll,dvdproppageprovider
ab iconpath         reg_multi_sz     @systemroot%\system32\imageres.dll,-30
ab installer32     reg_sz                   storprop.dll,dvdclassinstaller
ab lower filters   reg_multi_sz                    anydvd
ab noinstallclass                reg_sz                   1
ab silentinstall                   reg_sz                   1
According to that, you don't seem to have added in an UpperFilters entry for GEARAspiWDM.
Did you not do that (as per the instructions in the document on what to do if the UpperFilters entry is missing)?
Or did you revert the key after attempting a filter edit and still getting the error message?

Disk repair and startup\dvd drive issues

i'm running 10.6 on a 2ghz macpro - disk repair has found problems on the startup disk. i know i need to boot from another disc to repair the system drive, but i'm having problems doing so.
the dvd drive won't startup from either my original installation discs (tiger) nor my snow leopard dvd. restarting and pressing 'C' does nothing, then the tray opens and the mac starts from my HD.
I have a superduper backup on an internal drive, i can start from this but disk utility won't allow the repair of the main HD, saying it can't unmount it. I'm sure i've done yhis before by creating a temporary admin account and running dick utility from there, but even this isn't working this time.

First, under no circumstances should you try to use a Tiger install disk to repair problems on a Snow Leopard system. You need to use a Snow Leopard disk.
Second, make sure that you are using the disk that you used to install SL on the Mac Pro. It must be a disk that has a system newer or equal to the one that shipped with your machine. If your machine originally shipped with Tiger, but is currently running Snow Leopard, then any retail Snow Leopard disk should be able to boot the machine.
If the machine won't boot from a legit disk that it should be able to boot from, then either the disk itself is damaged or you have a hardware problem. Or, very rarely (I've only ever heard one first-hand report of such a thing), you could have such a severely-corrupted hard drive that it actually prevents you from booting from anything.
Are you able to load DVDs in your machine at all? What happens if you put in the SL disk when the machine is booted from another drive? Are you able to boot into [Apple Hardware Test|http://support.apple.com/kb/HT1509]? If so, run the extended tests.
I'm not sure why you'd be unable to repair the drive when booted from a backup on a different internal drive. Does that backup drive have the same version of the OS? Are you running Disk Utility from the backup drive or from the drive you're trying to repair?
You could try booting into single-user mode (hold down command-s at startup), then type "fsck -fy" at the command line. When fsck is done, run it again. Continue until either no problems are found or until you're reasonably sure it'll never manage to fix them all.
You could also try getting a copy of [DiskWarrior|http://www.alsoft.com/DiskWarrior/index.html] or [TechTool Pro|http://www.micromat.com>, which can fix some things that Disk Utility can't.

DVD drive issue and permissions repair

Forgive me if I'm combining two issues in this posting. If they are not related I can separate them out.
I don't know if my drive is going, but I have a DVD for a tv show that I wanted to watch on my Macbook Pro running Snow Leopard (latest patches). For a while now I've had to keep reinserting the disc because it's not registering. I put it in, and can hear mechanisms, then it spits it back out.
I watched one disc, ejected it then tried to play another and it just would not load.
I thought of checking disk permissions, thinking maybe the OS had some permissions problems that may be preventing it from reliably reading the disc. The disk utility reported a number of permissions errors and owner errors, so I repaired the permissions and it reported that it was completed successfully. I thought I'd run the verify permissions again, just to make sure the errors had really been repaired, and they're still there - some of them were gone, but there were others reported. I ran the repair and verify a number of times now and nothing's changed.
My questions:
1. Could the problem I'm seeing with my DVD drive be related to permissions of some of the system files?
2. Do I have anything to worry about with the disk permissions not appearing to be repaired?
3. Would I gain anything by booting to install media and running the verify and repair from there?
Thanks much in advance!

Could the problem I'm seeing with my DVD drive be related to permissions of some of the system files?
If you've repaired permissions, and you still have the problem, then the answer is no.
Do I have anything to worry about with the disk permissions not appearing to be repaired?
Mac OS X: Disk Utility's Repair Disk Permissions messages that you can safely ignore
Would I gain anything by booting to install media and running the verify and repair from there?
No.

HP Envy dvd drive issues after the Windows 8.1 update

I have a HP Envy and after the Windows 8.1 update the dvd drive is not working. I can see the drve but it is difficult to get the drive to open or recognise there is a disc in it. What can I do?

Hello @Jenino,
I understand that you are having issues with the Optical Drive on your HP ENVY 7 PC. I would be happy to assist you, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As with this I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

New DVD drive issues on DV6000 series.

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