New E7 anti theft

I bought an unlocked E7 yesterday afternoon from a retail store. I charged it and then inserted my daughter's virgin sim card. Immediately the phone asked for an anti theft code. We have tried the 12345 code and every other set of numbers on the phone box, on the label from the store, the virgin puk code, my daughter's unlock code from her other phone just in case it was attached to her sim card, and nothing works.
I rang the store i bought the phone from and their advice was that it had happened to them before with another Nokia model and I should bring the phone back for a refund. Unfortunately I live an hour from the town I bought the phone in and they don't have another E7 to replace it with. It was the last one and they are not restocking.
Does anyone have any ideas at all.

You could try hard resetting the phone. Press and hold volume down + camera + menu then turn on phone using power button. Only release power button after first vibration and the other three after Nokia "Shaking hands" logo appears.
Normally I would be telling you all data on the phone will be wiped with the hard reset but should not be a problem in this case since phone is new.

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  • Anti Theft protection

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