New E72 Mail for exchange problem--end of emails c...

Hello,
As I can't seem to find anyone who is having this problem, I thought I'd start a new thread.
We are running 5 E72s (T-Mobile UK customised firmware version 031.023), using Mail for Exchange with Exchange 2003 sp2. Since updating to 031.023 from 021.024 (022.007 wasn't realised for T-Mobile UK product code), Mail for Exchange has basically worked okay (finally!!), but we've noticed that it sometimes cuts off the ends of emails, which has a major negative business impact. Has anyone else experienced this problem? Any ideas on how to solve it?
In the meantime, we've switched to running Roadsync, which is less elegant (and much slower) than Mail for Exchange, but has the advantage of basically working.
Many thanks,
Paul

I have had exactly the same problem with all previous versions of firmware, connecting to Exchange 2003, SP2
I am currently running:
-Product code: 0595585
-Firmware: 054.005
-Custom version: 054.005.275.04
-Mail for Exchange version: 2.2.0
I have tried all the same solutions as DCBertisen (software update, new install without backup).
I had tested the same installation with roadsync on symbian, roadsync on android, native exchange on android and windows mobile, and all of these work fine.
I have now moved to Exchange 2010, and it appears (touch wood) that I no longer am having these problems. However, I have only been using Exchange 2010 for 3 weeks, so I fear they may happen again.

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E72 Mail for Exchange problem

On reaction of the thread of qazcorp (E72 mail for exchange) here a new request for myself...
As in that thread I've found two users who have the same problem.
Lost tekst when sending or forwarding email from the E72 by use of Mail for Exchange.
So far I've tried...
- Firmware update (no success)
- New install of latest Firmware without backup (no success)
- Tested same installation on a E71 (works fine)
Other E72 or E71 users aren't having these problems.
So far I'm guessing it's a software error, but the new installation without using a backup is contradicting that conclusion.
Requested information so far...
- They are both running an E72
- Exchange 2003 SP2
We configure the telephones to synchronise only the last two weeks. This results in: 100~200 mails on the phone.
We synch using Vodafone-GPRS data-connection.
Additional requested information will follow... (E72 Productcode, E72 Firmwareversion & Mail for Exchange version)

I have had exactly the same problem with all previous versions of firmware, connecting to Exchange 2003, SP2
I am currently running:
-Product code: 0595585
-Firmware: 054.005
-Custom version: 054.005.275.04
-Mail for Exchange version: 2.2.0
I have tried all the same solutions as DCBertisen (software update, new install without backup).
I had tested the same installation with roadsync on symbian, roadsync on android, native exchange on android and windows mobile, and all of these work fine.
I have now moved to Exchange 2010, and it appears (touch wood) that I no longer am having these problems. However, I have only been using Exchange 2010 for 3 weeks, so I fear they may happen again.

N8 Mail for Exchange problem continues

I have PR1.2 and software version 014.002 on my UK O2 N8.
I was promised the recent firmware upgrade would resolve my on going Hotmail/Mail for Exchange problems. After an indeterminate time MfE on the N8 stops replicating mail and calendar with my hotmail account.
I still have my old 5800 set up and this never fails to replicate with hotmail so I know it's not a Microsoft or my configuration problem. As soon as I delete the settings on the N8 and recreate them it works fine for a while.
I use my hotmail/windows live for arranging appointments via the calendar so this issue is really naffing me off. Does anyone know of a resolution to this issue?
In the logs it reports
03/05/2011 16:47:35 PING Command Requested
03/05/2011 16:47:39 Error occurred during Ping.
03/05/2011 16:47:39 Exception during Ping.
when the failures start so I guess for some reason it's unable to ping the hotmail server for some reason, this occurs if it's over any wifi or the phone network, but works fine initially

I have this problem too. After a period of working fine MfE just stops working on my N8. Deleting the account and setting it up again used to work but now even this doesn;t seem to work and I cannot synch with my work exchange server.
Did you find a fix?

N97 Mail for Exchange problem

So, after my previous MfE disaster (it deleted all the contacts from my Exchange server, subsequently I was unable to get into MfE settings to change anything) I decided to reset the phone and start from scratch. I reset it using the code *#7370# which I found on this forum. It seemd to work, the phone behaved exactly as it did from the box. I got it started and downloaded the Messaging app. At the end of this process it gave me an error message "installation failed" but immediately then went into mailbox setup, showed another "preparing for installation" message and then went through the steps for setup.
The problem is that when I get to selecting "Mail for Exchange" as the type of mail I want to set up I get a message that there are too many accounts of this type already on the device (obviously there are none) and won't proceed.
I have repeated the whole thing twice from hard-resetting the phone onwards, and still get the same problem. I have looked in the file manager for any thing which look like old config files but can find none.
Any suggestions?

Thanks jg72 - that's certainly interesting. It does kinda make sense with you saying that, to a degree - but still a little strange?! I've managed to fix it myself last night before I read your post (so I think?!) by simply downloading the MfE .sis for it at: http://www.businesssoftware.nokia.com/mail_for_exchange_downloads.php
The N97 isn't listed, and N96 install as mentioned earlier in this post throw an error on my phone saying it's not compatible - so I downloaded the .sis for the Nokia 5800 (ExpressMusic) - since it's the only other phone I know with the S60 5th Edition OS on it. I seem to now get further, and am able to configure the settings for push email!!! It was the "Nokia Email" app (different to MfE) that was given issues, and my "Mail For Exchange" folder was empty? I don't know if this was right with my handset being brand new out-of-the-box, but after installing the MfE .sis - I can now configure the server settings.
Now I need to speak to my administrator about what the settings should be !!!
Good luck everyone else having issues - hope this all helps you!

E72, Mail for Exchange and Cyrillic letters issue

Dear all
does anybody have solution for following issue:
Mail for Exchange on E72 connected to Exchange 2007 server. Everything working fine (no problem to see Cyrillic letters in mails in both text and HTML mofe, when you writing new e-mail on cyrillic - no problems as well - BUT
- when you are trying to reply to message with Win 1251 or KOI8-R encoding recipient has wrong codepage and message looks like ???????????
could somebody help on this?
thanks
Vladimir

Zdrastvujte Vladimir,
this problem is most likely linked to the MS Exchange and not to E72. We have the same problem with emails at work when emails sent using MS Exchange through a normal PC. Somehow it replaces Cyrillic with question marks. I never found out the reason for this. This only happens when an English version of MS Exchange is used ( i.e. a non-localised version).

N8 Mail for Exchange – problems with date separato...

key points are highlighted by bold text
Hi,
I'm using my Nokia N8-00 for one month now and everything works fine except three issues I discovered using Mail for Exchange. Two weeks ago I contacted our domain/mail hoster to set up a MS Exchange account for me.
Setting up the account on my N8-00 worked as expected, but after a detailed look I found some problems concerning the date separator (normally set in the settings of the clock-application) and the synchronizing of anniversaries.
To be sure the sources of the problems are not produced by the server I set up the Mail for Exchange (newest available version of Mail for Exchange via Ovi-Store – 3.00(50)) account on my N82. Comparisons to my N82 are mentioned below.
My first problem with Mail for Exchange on my N8 is that the date separator is switched from . (point) to – (minus) automatically. I'm pretty sure this issue depends on the N8’s Mail for Exchange, cause it only happens in the peak-time (off-peak is set to sync manually). The strange thing is that I cannot trace back this occurrence – it just happens randomly in the peak-period.
On my N82 this problem doesn’t occur. Additionally the support employee at my mail hoster told me he is using an E-Series (Mail for Exchange 2.07) device without having this issue.
Is there a workaround or a fix coming for this issue? Is there anybody else having this issue?
Now coming to the second issue I sustain using Mail for Exchange on the N8-00. Some of my contacts that are synced to my device get the wrong date of birth displayed in the device. Upon contacts where this problem occurs the date of birth is displayed one day earlier than set in Outlook.
I found out that this issue only happens to contacts born prior to 198* (* between 1 to 4 – sorry not sure about the exact date). One example is the date 02.10.1978, which is displayed as 01.10.1978 in my phone. Even if I set up a new test-contact with this date of birth it is displayed wrong in my phone!
But it doesn’t happen to all birthdates prior to 198*. And also on this issue I’m not sure where it’s coming from.
This problem doesn’t happen on my N82 and the E-Series device mentioned above.
Last but not least the third issue which in a way is similar to the one above but doesn’t happen in the contacts application. Birthdays which are automatically entered as all-day-series in the calendar by Outlook aren’t synced to the device as birthday events (as Ovi-Suite does). Sometimes they aren’t even all-day events – they have a starting time at midnight and an end time at midnight the next day.
If I change those events to real all-day-birthday-events in the calendar app of my N8-00 they are synced back to my Outlook one day prior to their real date – sounds familiar, huh?
To be sure these issues are not produced by me in any curious way I made sure that every birthday-event in Outlook is an automatically entered event. Additionally I checked the time zones and the date-separator of Exchange via Outlook Web Access and on my phone – they are both set to GMT +1 and the date is set to dd.mm.yyyy.
What makes me angry is that those issues don’t happen to my older device.
Please help me to fix these problems!
Greetings
Lars

I am having ongoing problems with Hotmail and my N8's Mail for Exchange. I have all the latest firmware updates from Nokia, that as I understand it was supposed to fix the problem, it hasn't. I've even done a hard reset on the phone, which lost a ton of stuff that my service provider had installed
Hotmail via MfE works for a couple of days then stops connecting and refuses to update mail or calendar entries, I then delete the account and recreate it and it all works again for a couple of days. I know this isn't a problem with Hotmail as my Nokia 5800 works perfectly with its MfE.
This is spoiling what is otherwise a good phone as it's a main feature for me as I use the calendar in Hotmail to organise my meetings etc.

Major Mail for Exchange problem

Hi
I have installed Mail for Exchange (v2.09) on my Nokia N96, which has the latest software update (20.050).
My problem relates to the initial synchronisation process. Having inputed all of the relevant information (server/username/password/domain name etc), the current status shows that MfE is connected, and remains like this for anything up to 30 seconds, before changing to 'Idle'
A check on the Last sync log then reveals the message 'Connection error. Try again later' and a further check in the Mail for Exchange mailbox (in Messaging) subsequently reveals that no e-mail messages have been downloaded.
I have checked with the IT Department at the company I work for and they have assured me that they have 'Direct Push over HTTP' enabled and I have also installed the relevant SSL certificate and checked the trust settings are correct.
The company uses Outlook Web Access and have active sync working. I have even tried connecting a few different ways, including contract WAP and my home WLAN network as well as my regular contract internet.
Any ideas please??

Thanks for the link. Unfortunately, I am already using the new version of Mail for Exchange that supposedly includes a fix (v2.09). I have also tried syncing my folders individually but to no avail. I've double checked the settings with my IT department and they all seem to be correct, but I am still receiving the 'Correction error. Try again later' message after attempting to sync.

Mail for exchange problem / N97mini.

Now three months I encounter difficulties with integrated email client of my N97 mini. I create and use only mail for exchange profile, no IMAP no POP3, for reading, writing messages and synchronizing contacts, calendar to-do list with webmail server of my company.
Exact problem:
- stop regular synchronizing inbox folder when synch is done once. It is necessary phone to be restarted and then inbox can be updated.
- stop regular synchronizing subfolders unless phone is restarted and then can be updated once until next restart
- stop regular synchronizing sent folder, contacts, calendar, to-do list. Phone restart hot helps, it has to be removed mailbox and to be created it again then during initial synch everything going well.
There is no matter if the synchronizing is set to “always on”, “manual” or some interval time.
If phone soft is reinstalled or hard reset is performed then after creating a mailbox the problem is going to be resolved for first 10-15 minutes or sometime up to couple of hours and after that appears again.
In our company we use Nokia E52, N97 mini, E71, E72 but only people with N97 mini faced this problem. (People with E71 use installed Mail for Exchange 3.0, people with E52 and E72 used build-in mail client to create mail for exchange profile like us people with N97 mini)
As I wrote this problem appeared three months ago without any obvious reason. No phone update, no company mail server update.
I will appreciate any suggestion and thank you in advance.

Just for clarification soft is v.30.0.004

E71 Mail for Exchange problem

I've set up a few of these adn had no problems but yesterday I set up 3 off E71-b exactly the same as always and all now have the same problem: when powering on you get the message "allow to send and receive......" answering "yes" then gives "testing network" and then then the Email setup wizard starts again. If you then cancel the Wizard the phone synchs properly with Head Office's Exchange Server. It means the users have to exit teh wizard at evry start-up. Any help would be much appreciated.

Guys -- I had the same problem but I think I figured it out. Menu>MfE>Mail for Exchange>Content synced> Synchronize Calendar (choose yes, ditto Contacts and Tasks)>then follow the stupid menu logic that doesn’t actually save any changes unless you save each individual change or something and finally choose “in case of conflict server always wins”> and double check to make sure it is always looking for changes. I tested it with new calendar and contact entries on my corp. mail account and they showed up almost immediately on the e71.
Cripes. Good luck.
Tom

E72 Mail for Exchange duplicate calendar entries

Installed and configured Mail for Exchange on a Nokia E72 and everything is working except that calendar entries are being duplicated multiple times!?
Any ideas? Thanks....

We have the same problem as described here with an E72. Did you ever get a fix for it?
Thanks.

E72 Mail for Exchange and Hotmail

Guys,
I am new to the nokia family and I just acquired teh E-72, though it gives me some headache, I am not willing to give up on it just yet.
When I set up my work email account (mail for exchange) and my personal (hotmail), it works fine, but I have noticed that if I read any message on my phone it marks as read on my computer, if I deleted any message, it deletes on the computer; this happens for both accounts (business and hotmail). Is this normal? I know that on a blackberry you have the option to sync everything you do on it with the computer/server, but you also have the option not to sync, therefore, anything you do on it will not reflect on your the computer/server. Is there such an option on the E72?

Are you sure Hotmail marks your emails as read when you read them from your e72? I dont think so since hotmail is pop3 not imap.
About mail for exchange, that the whole point to sync your mailbox on the fly. Try after you read a message to mark it as unread.

E63 Mail for Exchange problem

I've tried to load Mail for Exchange from Ovi on my E63, but get the message 'installation failed' each time I try. I've searched on here and notice that others seem to have the same problem. Anyone able to help?
Thanks

did you go back to factory settings, install MFE 3.0 en start from scratch?? that usually wil solve the problem.
think about making a back up first.
If you reinstall but the bug is still in the phone, the problem remains. thats why it is best to make a clean phone and go from there

Activesync / mail for exchange problem

Hi,
I have Exchange 2003 and activesync running for mobile devices. I have Nokia e70 which has mail for exchange in it. Phones memory went full and it gave error "
Disk Full status changed to:0". It stopped to connect activesync and I even reinstalled mail for exchange. Phone won't connect to exchange server. I looked logs on the server. It only has that message on admin-log1.txt.
Any ideas?

Hello everyone. I am having a strange problem with my nokia E61i's Mail For Exchange software. I can receive mails from the outside world i.e. From domains other than my own but cant send emails to them. When i do i get a postmaster error which does not give a reason for the returned mail. It says for imdefined reasons the mail could not be delvered. Can anyone help?

E72 MAIL for exchange and contact

I have update my E72 with OVI suite for the E72 and now when I add a contact for a mail , it looks the name on the server and do not take it from the contact list
how to correct this
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Are you sure Hotmail marks your emails as read when you read them from your e72? I dont think so since hotmail is pop3 not imap.
About mail for exchange, that the whole point to sync your mailbox on the fly. Try after you read a message to mark it as unread.

E65 Mail for exchange - Delay in opening email

Hi, I have been using the Mail for Exchange V2.02 on my Nokia E65 to connect with my Exchange Mail server for downloading my emails. I do a manual synch for downloading emails.
Whenever I try to open a new email that has downloaded, the phone shows me a message saying "Opening" and it takes atleast 2 minutes to open the message and show me the details. This delay happens only for the first email that is viewed, all subsequent emails open instantly.
Can someone help why it is taking so much time to open an email?
Rgds,
Kunal

I also rang Nokia phone support for this issue, and they were remarkably unhelpful.
All they said was there is a security issue on the certificate.
When asked how to change the security on the certificate?
Response was something along the lines of they can't tell me because their support services do not cover changing security of certificates.
When I asked where I could find that information?
They couldn't tell me because their support doesn't cover chaging certificate security.
Surely someone in Nokia knows how to do it! Why supply the program that allows security but doesn't work with it?!?
The other option was to purchase 3rd party certificates, but then you have replace your current certificate everywhere it is used with this 3rd party one. Why pay for something that is built into Exchange?
Very frustrating.
Like you, Exchange on our work mobiles is a far cheaper option that Blackberry, so if we can get it to work, a lot more of us will be moving to Mail for Exchange.
We were actually looking at the e65 for all our business phones but after testing one, there is no point because the major drawing point doesn't work properly.

New E72 Mail for exchange problem--end of emails c...

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