New elements 13 and premiere elements 13 product box has no serial number
I bought a new product box of the combo - Adobe Photoshop Elements 13 and Premiere Elements 13. Upon attempting to install, I could find no serial number in the box.
Yes, this is one of those weird adobe things. Look around on the box and on your receipt for a redemption code, which you use to get a serial number:
Redemption Code Help
Similar Messages
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I havev installed a new Hard Drive on my laptop but cannot find my Photoshop Elements product box with the serial number to install Elements 10 or Elememts Premier 10. How can I find out the serial / installation codes for these? I saw a reply however, it was not my name and assumed it was for someone else. Now timed out. Can UI still have help on this matter please?
If you registered PSE before, go to the main page of adobe.com, sign in and go to your account and you should find the serial number there in your purchases.
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Which number on the back of my product box is the serial number?
Which number on the back of my product box is the serial number? When I try and register my product, Adobe will not accept any of the numbers!
Hi Mimi7,
Please refer the knowledge base article: http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
Regards,
Romit Sinha -
Reinstalled photoshop elements 7 and it is saying i have an invalid serial number
I am trying to reinstall photoshop elements 7. I bought it and installed twice on my laptop. My laptop died and now I am trying to install on my new PC. It is telling me I have an invalid serial number. what can I do?
So I think this has been figured out. A very helpful person at Adobe assisted me via phone, and it looks like I need to install the Creative Cloud for desktop. She clearly stated the steps and it is going as described.
So, for anyone else who has a creative cloud app subscription (mine is a single-app membership for Illustrator), note that you need to have the Creative Cloud for desktop app installed to enter your serial number for another adobe product you have already installed. I had incorrectly downloaded and installed Illustrator without using the Creative Cloud app. However, the creative cloud app is now updating my version of CS 6 and should now sync with my SN for Illustrator.
Thanks again Larry and Monika. -
hi hello i bought adobe photoshop elements but when i typed my serial number in and push on install i get this - 1 fatal error(s), 0 error(s) can tell me someone what i did wrong ?
Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html -
Photoshop elements 13 boxed product - where is the serial number? It's not on the back of the box.
I'm unable to install my photoshop elements 13 as I can not locate the serial number. I bought a boxed product. There is a label on the back of the box, but it doesn't have a 24 alpha numeric code on the back...( a bunch of other numbers but nothing that fits into the serial boxes).
The serial number is never found on the back of the box. Otherwise anyone could read it off the shelf and use it without buying it.
Try Find your serial number quickly -
Hi,
My computer crashed. I have a Mac OS X Yosemite. I tried to reinstall photoshop elements 13 with the correct serial number, but got the message that I can only use the serial number o@nce. How can I reinstall this product? !your serial number never expires (unless it's made public and is black-listed).
redemption codes however, do expire. -
New CS6 on disk for Mac will not take my valid serial number; do I need to register the product before it will accept serial number and load on my Mac Book Pro?
Hi Erwin,
Please go through the below forum link and check.
https://forums.adobe.com/thread/1079210
Regards,
Anand -
I can't find the serial number of the elements 13 product box
Where is the serial number on the elements 13 product box?
1-Elements is not part of the Cloud... moved
2-Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html -
Hi. My new computer had Acrobat on it. Suddenly, I was unable to open any PDF's. and then I tried to update and was forwarded to the Adobe site that said I had to buy a monthly subscription. I do not have the physical box with a serial number and was going to buy the one advertised on the website until I discovered it's only for students and teachers, which I am not. What should I do next as I need to use PDFs on a daily basis. Thanks! I would like to be able to download this and pay online. Possible? I currently have Adobe Acrobat XI Pro. I have a Windows 7 system. Please help!
As long as you know your serial number you can download PSE from here:
Download Photoshop Elements products | 11, 10
If you don't know your serial number:
Find your serial number quickly -
Elements 13 has no serial number on disk, insert, or on box! Where to find?
Photoshop Elements 13, bought from Amazon, has no serial number on the disk sleeve, insert, or on the box! Cannot complete installation. What to do to get serial number?
... and in addition:
you did purchase your product from Amazon, from there you will not get a serial number, only a code with which you can request a serial number from Adobe. Please have a look at - so as Ned said - http://helpx.adobe.com/x-productkb/global/find-serial-number.html. (Start here: How did you purchase your product?)
The following part, so I just see at least, ceased to exist on my Adobe website, everything takes place in the link from above. I leave it as an info yet, it might still fit for you. For this purpose, please click your way through to your Adobe Store and find the button "Get Serial Number". Fill in the form and after a while you will get the real serial number.
Hans-Günter -
Installation: hello, I am trying to install my adobe elements twelve. I have a serial number, which contains no letters (only numbers), from the box. I use a mac. When I try to install it, it says it's unable to validate my serial number. I have already checked the spelling. What should I do?
Does it begin with 1057? If not, it's a redemption code. In which case, see here:
Redemption Code Help
If it is a serial number, go to system preferences>security & privacy>firewall>firewall options and be sure that PSE is allowed to call out. -
trying to reinstall photoshop elements 9 back on my iMac serial number seams to be ok when i go to hit install it says it already has? but i can't find it anywhere ? just want my photoshop back can anyone help
Steveb79898551 if Photoshop Elements 9 is already installed then what happens when you open it from the Applications folder?
Did you migrate/transfer/copy your installation of Photoshop Elements 9 to this new iMac? -
why can't i validate nor register my downloaded elements even tough i have a serial number from adobe store
I'm working on a 27" imac with os x 10.9.5
I bought elements 13 in the adobe online shop. Downloaded it and tried to install it. The moment i filled in the serial number (given by adobe) i got the message can not validate this number, try customer support.
I called but elements is not supported by phone they redirected me to the chat. I tried to times, but the chat is not available.
I tried to return my purchase, but for that you have to register and thats only possible when it is validated. So i bought a E 80,00 programm and can't use it.
Then i got to my account to see in my order history (some time ago i bought lightroom and elements 12). I saw my elements 13 order and when i clicked it i saw my serial number (witch is not working) but to my astonishment is saw a price of E 100,00. And the message that something is wrong with my order history and i should contact customer support.
On the internet i saw a lot of the same problems and i think dat adobe is not concerned at all. Just buy and thats that!!!!!
Well anybody help help help!!!!!!!! -
i purchased photoshop cs5 and I want to re install it because I have a new computer but I do not have the disk only the serial number?
Download CS5 products
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