New email in IMAP inbox doesn't show up in Mail.app - must quit & relaunch

I have a 24" iMac 2.33GHz running OS 10.5.7, with several user accounts on the machine. on my account (the main admin account), Mail seems to work just fine.
but on a couple other accounts, although Mail.app correctly shows new IMAP email in the inbox immediately upon launch, it doesn't always seem to notice new mail that arrives on the server later, AFTER the initial launch.
That is, whether the user later presses the Get Mail button or waits for Mail to periodically check for email (preference set to check every minute), it thereafter never shows any new mail arriving in the Inbox - this is even when I know for certain that there are unread new messages sitting in the inbox of the IMAP server (e.g. by confirming separately via webmail interface or via iPhone, but of course leaving the new message unread). This means the user who leaves Mail running in the background all day may never realize he has new email, Mail.app keeps showing no new mail unless he happens to quit and restart Mail later.
I believe this problem only started recently, perhaps after one of the recent system updates - I can't say for sure, but we only noticed this recently. And as I mentioned, I don't see this behaviour on my main account, I see new emails immediately. Also I use Mail.app on a different MacBook Pro and have never observed this behaviour - it is just on my iMac.
another observation, since the problem occurs on some accounts but not mine - I tried deleting the user's com.apple.mail.plist file and reconfiguring the offending account, in case a corrupted preference file was the culprit. but afterwards the problem remained so that doesn't seem to be it.
anyone else seen this or have a fix?
thanks in advance.

I'm seeing the same behavior on a couple of the iMacs in our office. Do you know what mail server software you're using? I'm trying to figure out if it's a problem with the server software, using IMAP rather than POP3, or if it's Mail.
We're using Kerio Mail Server. Several of us have been using IMAP for over a year and had no problems. The two who are having problems also have thousands of messages in their Inbox whereas the rest of us never have more than a couple hundred.

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