New email webpages have same old problem and Customer service doesn't exist

Why is it so tediously hard to find what/where to click to get to my email sub-accounts?  You brag that we can have multiple accounts but you overlook making it simple to find their location on your site!!
And your customer service is by far the worst I've experienced between Direct TV, Dish and Verizon Fios.  Dish was the best. 
Verizon has gotten so huge as to resemble the old AT&T, and some services are being ignored.  So the cure is to chop you up. 

#1 Go to http://www.verizon.net/central/appmanager/portal/vzcentral
#2 Log-in as need be, as the primay account holder.
#3 Go to My Account.
#4 Near the bottom, you can create / delete Or enable/disable certain feature of a sub account.
#5 Log-out, as the primay account ownwer
#6 Go to e-mail. Now you can log-in your sub account, if your sub e-mail account is enabled.
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