New Entry Point in Cisco Interaction Manager

I have created a new Entry Point in Cisco Interaction Manager for web chat. I used a new Queue and a new Script for the que script selector. I added a new ICM queue script for the chat, a new Dialed Number / Script Selector. When I test the new chat, the entry point works and shows the new entry point name in the CIM agent, but it still queues to the existing queue in ICM, not the new one. Anyone have any idea what I might have missed?
Thanks - Keith

Hey Lara, the emails are not getting queued because they are abnormally handled after success path of Queue to skill group.
please add a wait node, after success path of queue to skill group. set time in wait node to max time you want emails to stay in queue. may be after this you can use another queue or send some label back to CIM, which matches to non IPTA group on CIM.
the same is applicable for Chat as well.
coming to the point at the subsequent chat not routing to the same agent, this one depends on max concurrent task you configure in CIM for Chat queue.
there is config tab in each ICM integrated queue called "Concurrent task limit", this is the one deciding factor on how many concurrent task for each queue an agent can handle.
please try and let me know if that works.
regards
Chintan

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Is it possible to place Cisco Interaction Manager in finesse desktop container as a gadget?
As I have tried to do that but CIM login interface is not displayed on finesse desktop, instead I am getting white display'

I just tested this. If i login as an agent i see the gadget but if i login as supervisor, i do not see the gadget.
Couple of additional questions.
1. How to get this gadget in the home page and not in a seperate Frame
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Create New Entry Points

Hi All,
I have a requirement to display a folder as an Entry Points in KM.
Same as displayed in the blog [https://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/1027]
I have done the configuartion as mentioned the blog still I am not able to view the folder.
Request your support to achive the same.
regards,
SJ

Hi
Thanks for the link; still I am not able to view the new entry point for my folder.
My requirement is to have other folder displayed in SAP standard favorites.
Presently, below mentioned folders are displayed:
--> My Room Folders
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Hi Ghanesh and SRM experts,
I went through your link mentioned below and I have the EXACT same issue. I am using SRM 5.5 and I have added a custom field to the quotation item level. I am unable to make this field editable no matter what I do .
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defiantely looks database issue, i wonder how the integration wizard ran without any issues.
since it has already ran once, i think you will not be able to run it once again and you have to tweak the config from system console.
to prove further, can you please zip the full log folder and share it here.
also please attach the DB config screenshot if possible.
for that you have to login to system partition and explore under,
system --> partition --> <whatever partition>-->database tab under properties.
screenshot is attached for the reference.
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Chintan

Cisco Interaction manager (Web Chat) issue

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Hi laranoueir
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Good day,
recently we have noticed, what our contact center agents have following issue, while working through the web based Agents Console in CIM sometimes they are kicked off from the system and it is getting annoying. This problem doesn't occure periodicaly - some days Agents Console is working fine, but some days system kick off agents numerous times.
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Hi laranoueir
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Rocky

Rocky,
Entry points allow you to navigate from an iView to various KM folders that may
be located in different repositories.
Try these urls
http://help.sap.com/saphelp_nw04/helpdata/en/54/3d754067025537e10000000a1550b0/content.htm
http://help.sap.com/saphelp_nw04/helpdata/en/e2/2d354036052c22e10000000a1550b0/content.htm
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Vineeth

Interaction Manager 4.4 reopen case close

Hello I need help!
I have CIM Interaction Manager 4.4. My customer want to do forward it to email that already stay close.
I have this answer:
"Once the activity is closed you cannot reopen it to forward it again. But if the agents are however non-ipta agents you can configure them to be able create a new email and use an existing case ID to make a new activity part of an ongoing thread. This is not a new function, this would be available in 4.4 also. "
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Thank you for the reply.
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By support I mean will TAC support it when we call in for a trouble.
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Cisco Interaction Manager is integrated with Unified CCE by running the Cisco Interaction Manager Integration
Wizard on the application server of Cisco Interaction Manager. If you have more than one application server,
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groups information from the Unified CCE database to the Cisco Interaction Manager database.
I have reached out to our local office so hopefully they can help.....
Thanks again...

Adding DA Entry Point: firewall requirements?

Hi,
When adding a new DA Entry Point, getting error:
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Many thanks,

Hi There - I am not aware of any specific firewall requirements between the sites and i am not entirely convinced that SMB is the culprit. However, as an aside thought, have you ran the DA Wizard as Right Click Run As Administrator (sorry about that !) as
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Web Page Composer: Problems creating entry points for iViews

Hi experts, i´ve been trying to add an iView to a page. I know i have to create an entry point to a folder created on the PCD.
I followed instructions on help link http://help.sap.com/saphelp_nw70/helpdata/EN/06/4776399abf4b73945acb8fb4f41473/content.htm
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- Cross-Site Content
- Sites
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- Favorites
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- Common folders
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Hi Sandeep,
i don't know if your problem was solved already.
Here a quick overview of all steps, that you need to perform.
1. Make your PCD available in the KM.( See Link below for details) Your folders need to have 'Read'-Permission for the Everyone-group!
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Link to SAP Help Documentation
Best Regards,
Marcus
Edited by: Marcus Böhm on Jul 3, 2008 12:11 PM
Edited by: Marcus Böhm on Jul 3, 2008 12:13 PM

Cisco Fabric Manager 5.0.7

Dear Team!
I have software Cisco Fabric Manager 4.2a (in SAN management server based on Windows Server 2003) Standalone version, which managed our existing fabrics (we have 2) now. In case of OS "Windows 2003 server" going to End of Life/Support, we started prepare new SAN management server based on Windows Server 2008. On this new server I installed new version of software Cisco Fabric Manager 5.0.7 Standalone.
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Hello,
Thanks for your reply!
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As I understood that I can manage our fabrics from two different servers (with different version of FM), but not at one time. Please can you confirm.
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Setting office Hours in Cisco Web Interaction Manager

Hi
I was testing cisco Web Interaction manager for Live chat with the customers. I was getting messages for off office hours.
I want to change the officehours . Is there any place I can change the office hours ?.
I am using Cisco Web and Email Integration ver 4.3.2.3
I am new to this product. Any help on this would be great help for me.
Thanks in Advance,

Page 22 of the guide http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_43/user/guide/cisco_im431_cce_userguide_administration_chat.pdf
Options tab, go to the Off hours section. Set up the text to be displayed when no agents are
available.

Why is my itunes not installing properly? I installed it and it was fine, then it started to show Errors. iTunes exe - Entry Point not Found. And the Error 7 (Windows error 127).Itsays to reinstall iTunes. I did that and same error. new pc, same on old

Why is my itunes not installing properly?
I installed itunes day before yesterday, I spent hours last night linking all my music photograph and movie files, its a new windows 8 laptop.
I plugged in my 64GB ipad 3 rebooted it and reloaded all the information I wanted on it, took hours... finally completed this this morning. After this I restarted the laptop to configure my icloud link for the laptop (which I installed last night while I was loading files, I chose to restart later)
on completion I turned my laptop off for a few hours, when I turned it back on I went to itunes to connect my iphone to do the same and I got this message:
iTunes exe - Entry Point Not Found
The procedure entry point
AVCFPlayerAppliesMediaSelectionCriteriaAutomaticallyKey could not
be located in dynamiclink library F:\Programmes\iTunes.dll
                                                                                           OK
then after pressing 'OK' the following message:
iTunes
iTunes was not installed correctly. Please reinstall iTunes
Error 7 (Windows error 127)
I went back to apple website to reinstall iTunes, first reinstalled it same again, then unsinstalled it and the reinstalled it, same again.
The same thing happened with my old lap top and I replaced it with this new one at the start of the week.
Has anyone any idea what is going on and how to rectify this problem, I am now going on 3 weeks without iTunes.
Regards,
Damian36

I started up and plugged in my iPad and then the following message came up:
       iTunes
❗️This iPad cannot be used because the required software is not
    Installed. Run the iTunes installer to remove iTunes, then install
    the 64-bit version of iTunes.
                                                                                         OK
I then proceeded to the "iTunes64Setup" expanded folder to load "AppleMobileDeviceSupport64"
Started the install and then received this message:
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❗️Service 'AppleMobile Device' (Apple Mobile Device)
    failed to start. Verify that you have sufficient
    Privileges to start system services.
   Abort.               Retry.                Ignore
I tried all tree options, last being ignore.
I continued to download the other 2 you suggested with out any drama.
I did a system restart and then opened iTunes.
Connected my iPad
Then message appears:
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❌ The program can't start because CoreAdioToolbox.dll is missing from
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                                                                                       OK
Press OK and then the next message:
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❌ iTunes was not installed correctly. Please reinstall iTunes.
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Any suggestions?

After installing a new version of Firefox, I get the error message "The procedure entry point JS_GetOperationLimit could not be located in the dynamic link library js3250.dll" when I try to start firefox. Elsewhere in the forum a complete reinstall is su

After installing a new version of Firefox, I get the error message "The procedure entry point JS_GetOperationLimit could not be located in the dynamic link library js3250.dll" when I try to start firefox. Elsewhere in the forum a complete reinstall is suggested; however, I can't do that because of my company's IT policies. Is there any way to solve this problem WITHOUT a complete reinstall? Thank you!
== This happened ==
Every time Firefox opened
== I installed a new version ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; GTB6; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648)

If you can't reinstall Firefox yourself then you need to contact your IT department and ask them to check the Firefox installation.
It is possible that some files got broken with the latest update.

New Entry Point in Cisco Interaction Manager

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