New Envy Laptop 05/01/2015 saying the Windows I'm using is invalid for activation

Question

I've only had this Laptop for two days I've already had to do a recovery
And now it's telling me that
The Windows product key you typed is invalid for activation
Buy a new product key online
Type a different product key
Contact Microsoft to help resolve this problem
I've already phoned HP that was a wast of time so i will not be doing that again.
First I have never typed in any product key for any software I also have powerDVD telling me that it
can only run on authorized hardware.
Am I best to call my bank and start a Chargeback or to keep trying HP in hope of getting a product key
to use the £500+ laptop I just got of them.
I only have two days left till this laptop is useless on that day it will be sent back for a full refund
(if they like it or not)
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Answer 1

Please identify your notebook with its complete product number or product name.
1.  The complete Model Name. or Product Number. of the notebook - see This HP web document if you don't how to locate the model number and\or product number.
Where did you get the  Windows 7 professional HP OEM USB Drive from?
 What you needed was an Windows 7 HP usb recovery flashdrive specifically created for your notebook series.  
I have asked to have your issue escalated. Someone from HP should contact you between today or tomorrow. 
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2015 Microsoft MVP - Windows Experience Consumer