NEW EOS 6D -- battery does not charge

Hi,
I just got an EOS 6D camera yesterday and the battery is not charging...
Should I return the kit?
What could be the problem?
Thanks,
Tamara

If the battery has been sitting on the shelf for a while, this can happen. Unplug it, wait a minute, plug it back in.
I have had batteries that I had to do this to once or twice, but once they started charging they were fine and never had another problem again.
Also, batteries don't last forever... I think of them like tires on my car. They don't wear much when I drive the car, but they do *technically* wear and at some point will need to be replaced. Heavily used batteries may only get a couple of years worth of use. Sparingly used batteries may get a few more years worth of use. Even batteries that are never used at all will eventually go bad... the technology isn't stable enough for a battery to last forever and just sitting on the shelf degrades them.
Tim Campbell
5D II, 5D III, 60Da

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Hi @xdellman,
Thank you for your query and realize how frustrating this is.
I gathered from your post you have tried most of the troubleshooting steps to no avail.
If you check the adapter do you notice any damaged or bent pins as this can cause charging issues?
Here are two links that may also assist you.
HP ENVY and Pavilion Notebook PCs - Battery Does Not Charge
HP Notebook PCs - Testing and Calibrating the Battery (Windows 8)
If this has not helped please contact HP support for assistance.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Please let me know the results.
Best of Luck!
Sparkles1
I work on behalf of HP
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'afternoon.
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All the best,
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NEW EOS 6D -- battery does not charge

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