New episodes update problem

Hi forum from Italy,
i have created an application (Coldfusion Server Based) that publishes the audio podcast named "Punto Nave" (Point Ship of Italian Coast Guard Radio) on various platforms including iTunes: http://itunes.apple.com/podcast/punto-nave-rtl-102-5 -radio/id403498055.
The application have a CMS Back End Area and after audio file upload and tag inserted, automatically:
- store the contents on MySql DB;
- publish it on the web http://guardiacostiera.it/puntonave;
- generates a RSS 2.0 and ATOM 1.0 Valid Feed http://guardiacostiera.it/rss/puntonave.xml;
- and after adding a new episode, update the feed with the ping service calling this URL: https://phobos.apple.com/WebObjects/MZFinance.woa/wa/pingPodcast?id=403498055
The application run correctly till episode 60.
After (now we have charged 63 episodes) on iTunes Podcast Store (Web and iTunes views) show only 60 episodes.
Can you help me?
Best Regars
Giacomo

I'm afraid I can't bring you any joy. It usually takes a few days for new episodes to appear in the Store (they appear immediately for subscribers as the iTunes application reads the feed directly) but since December 11th is an unusually long delay. Others have complained about failure to update - it's been speculated this may be related to the holiday period, but there's no evidence either way for that.
Similarly the image hasn't updated as the feed hasn't been read. Your feed references the podcast image correctly. Quite apart from the delay in even reading the feed it's become apparent from the number of similar posts that there is an ongoing problem with the Podcast Images. They were always slow to appear, but in some cases it's been weeks with no results.
There isn't really anything you can do yourself - your feed is fine. You could try iTunes Support, but you will very likely simply get form answers telling you how to do things you've already done perfectly well. If you want to try them anyway, go to http://www.apple.com/support/itunes/ - click on 'Other iTunes Store Features' in the list and then on 'Podcasts'. You will see a link to 'Express Lane', which will guide you eventually to some contact options.

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