New file automatically changes to white background

When I try to create a new file with a transparent background,it changes to white background.
If I hit the color mode drop down, it goes to bitmap and won't allow anything else to be chosen until I close the request and start over.
Preset always goes to clipboard.
And finally, I can't hit ctrl/PrtScn and have the edit/paste button activate anymore. If I had copied and pasted something before, then that photo just pops back up again.
There's other stuff it's doing but maybe if somebody knows something from this much information I might get back on track.
Has something been corrupted?
Thank you,
Tracy

Wow, thank you for such a quick response.
Actually I have never downloaded any aps or plug-ins. I'm kinda paranoid about the internet and wouldn't even have CS online if it were an option. I hate these glitches.
I find that I have plenty to work with bare bones.
Thank you,
Tracy

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