New fios customer as of today and having some issues.

Just had fios tv and internet installed today. I understand with there is going to be a learning curve and have done some searching however I have not found a solution. I also contacted online support but was told the system is down and they basically couldnt do anything.
First thing we noticed is that our living room box 1.9- qip-6416-p2 wont display the guide in full screen. It only shows us one hour ahead and is cut off on the sides with black bars. This is a 52" wide screen and the settings on the box are set correctly.. This is when it is set to full mode on the guide.
The box in the bedroom qip-7100p2 displays the guide fine in full mode
I have reset the box and the router and this did not help.
I also have a problem trying to acces the dvr information online both boxes display BAD GATEWAY..
I am also unable to use my android phone as a remote. It tells me the last four digits of my number are incorrect.
Any input would be greatly appreciated. In the meantime I suppose ill do some more searching. Thank you.
EDIT: Just found some information regarding the 6xxx boxes saying they do not support the HD guide format? Is this true?
I hope to get the issues solved fast. I still havent canceled charter and DTV but would sure like to.
EDIT: AND now as of a few minutes ago the router had just rebooted all own its own... i hope this isnt a sign of things to come.

Brian I am sorry that you are having these problems. You are correct about the 6xxx boxes not able to get the guide in HD format and the chop off. We can remedy this. I have sent you a private message to get more information from you.
Anthony_VZ
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Which map do you mean ??? And will it restore all the preinstalled content ???
Ive only had this phone a week after paying nearly £300 and im having trouble with it already...
Message Edited by jb1989 on 08-May-2009 01:40 AM

Brand new to Mac and having some issues with my MBP mid 2012

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If this is not normal what do you suggest?

That would be your best bet. There is a reason someone returned it. Most people that buy a Mac, except me, never return them. Even if they don't run right. So for someone to return that unit they either didn't care for Mac OS X (that is why I return the first 2 I had) or there was something very wrong with it.
scampbell70 wrote:
That is what I am thinking as well Shootist007. I am a best buy silver reward member and I have 60 days instead of 30 on all returns and I am thinking I may return it, pay the extra $200 and get a brand new one.

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My question is how do I split one track into separate files so for example, I would take five minutes out of a 50 minutes track, break that five minute section off into it's own track then be able to save that track as it's own file to be used later? I hope I'm explaining this well enough. Right now I can break the long master track into separate tracks to use but I can't figure out how to save those broken up tracks as their own file without including all the master track information along with it which makes the individual tracks a lot larger than they should be. Any ideas? Thanks.

how do I split one track into separate files
http://www.bulletsandbones.com/GB/GBFAQ.html#exportsections
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So I bought my first mac for design/marketing uses (flyers, video etc) and figured I'd consolidate my wife and I's iTunes stuff to it as well...So far most things are done but I have a few snags.
In moving everything over I knew I would end up with a lot of duplicates, we both had a lot of the same music via the CD's we own. The process I did was I connected the external drives from my machine and my wifes machine to the Mac which already had an external blank 200GB drive connected to it and iTunes was setup to use that drive as the music folder location. I then added all the music from the external drives from my machine and wifes machine to iTunes one at a time. I then imported the library playlists etc and changed the path in the files from "M:\itunes music\" to "file://localhost/music" ... This worked, all playlists are back and work.
For handling duplicates on my windows machines in the past I would sort to show duplicates then would go through selecting all duplicates (using ctrl key to select a lot at a time) then delete those in iTunes, it would ask to delete the file and I always had it delete the files because the files themselves were always duplicated (those file being songname1.mp3, songname2.mp3 etc). This worked for the windows machines...not so much for the mac. Apparently the mac didn't duplicate all actual files and instead created duplicate entries based on the same file in a lot of cases.
Snags:
It looks like the duplicates the mac is showing sometimes are showing multiple entries in iTunes for the same physical file, so If I delete the file, I'm deleting the only copy of the song. Sometimes though there are songname1.mp3, songname2.mp3 etc...This makes it extremely difficult to kill out the duplicates because now I have to look to see what file every duplicate is looking at before deciding to delete file or not...I would be sitting here for weeks on end to do that! I need a better solution.
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OS Version: Mac OS X 10.9.2 (13C1021) < from your report
The report indicates your Mac is running v10.9.2. So you need to update your OS X software.
Click the Apple  top left in your screen. From the drop down menu click Software Update.
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Restart your Mac after the update is installed then try Mail.
Very important to keep your system software up to date for security.

Got Logic Today and having major issues!

When I type on the virtual keyboard, it makes no noise at all, and it won't import my Garage Band files as I get told they are not Logic files! Please Help as I am very annoyed with these issues.
MacBook Mac OS X (10.4.7)

Virtual keyboard is still not making any sound, it is
working though as I can make tracks with it just not
hear them. I have tried opening all my GB files in
logic, and I get a message saying that '"Damaged Song
or not a Logic Express Song! Search for Fragments?' I
then click search for fragments and it says 'this is
not a logic file'
9volt,
Sounds like you are getting frustrated...sorry.
Couple of Questions:
Are both GB and Logic, and thier related files on the same drive?
Have you tried dragging and dropping a GB file onto the Logic icon to open it?
Might also try opening both GB and Logic at the same time. See if you can drag a track from GB into an empty logic project.

New FIOS customer with dropped VOIP calls and Internet connection

I am a new FIOS customer. Got my 50/25 connection a week ago, switching from a TWC 6/1 connection. Ever since the new connection, I've had numerous issues.
My VOIP (Ooma) connection constantly drops and re-connects during conversations
I've had random Internet connection losses, which picks up again after a few minutes
My home alarm starts chirping every once in a while
I've contacted Verizon several times due to these problems and have received varying answers with no resolution of the problem.
The first time I spoke with support, the tech logged into my router and changed the WiFi channel saying that would fix the problem. It didn’t.
The second time I contacted them, the tech ran a bunch of diagnostics and said everything looked fine so it must be an IP address conflict with my devices, because I had a couple devices using static IP addresses. He said everythinf should be DHCP and the last two digits could not be higher than 99 (192.168.1.99). He said FIOS does not support 3-digit numbers at the end.
So I changed all my devices to DHCP and ran some online VOIP tests. It showed a packet loss of 2-5% and MOS score of 1 (which is bad). I was still getting dropped connections, so I disconnected all devices and connected just one computer to the router and tested again. I was still getting packet loss.
Then I called support a third time, this time the tech said there were no 2-digit IP restrictions and that he was detecting there was no UPS baterry backup for the ONT which was probably causing the problem, so he dispatched a field tech to my house.
Today the field tech came (same guy as before), he took one look at the box and said it was too close to my Electric meter and the RF from the meter was causing interference to the FIOS connection and resulting in dropped connection.
He moved the ONT to another location and said that should fix it.
Well, I'm still seeing packet loss and low MOS score when I run the VOIP test.
I don't know how much of what the techs are saying is true and how much is made up stuff.
Has anyone had similar issues and have thoughts on solutions or likely causes for dropped VOIP calls and connections? Could RF be causing this?
I thought going from a 6/1 Cable connection to a 50/25 FIOS connection would be awesome, but this has turned out to be a nightmare, and I may have to switch back to cable if the problem is not resolved.
I would appreciate any help.
Thanks!

Don't know where the packet loss is happening. I ran the VOIP test on myspeed.visualware.com and it shows a packet loss of 2-5% at different times and a MOS score of 1.
The report says MOS should be around 4 for good VOIP calls.
The Verizon tech who came to the house just blamed the electric meter box for RF interference and move the ONT farther away.
My concern is that I'm getting different answers from different techs at Verizon.
Regarding IP addresses. The Router shows a DHCP range from 192.162.1.2 to 192.168.1.254 as available for devices on the network. So, if I need to assign a static IP to a device should I use a number below 99 or above 151?
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New Fios Customer and Extremely Disappointed

Hello,
I just signed on to Verizon Fios because I've heard great things, however I've been extremely disappointed in what I've experienced so far.
My set up for installation was Sat 1/4 between 9am-12pm. The installer showed up late, at 12:10pm. It then took him until 3:45pm to complete the installation- over 3.5 hours! I have no idea why it took so long for him to come in, set me up with a dvr box and internet. I was previously with Optimum and they were in and out with installation in 30 minutes AND they arrived within their window. My entire morning and afternoon was gone because I had to wait around all morning because I thought he would show up before noon, and then I'm not really sure why it took him ALL afternoon to set up.
On Sun 1/5 as I was watching tv the screen went black. It was on mute and all of a sudden it just shut off. So I then spent over 2 hours on the phone first with an automated lady and then two different techs trying to fix the issue, which they concluded that I need a new set top box. The earliest time they could give me is Wed 1/8 between 8am-8pm.
This service window of 12 hours is absolutely beyond ridiculous!! I have never heard of a 12 hour window before for anything! Whenever I had an issue with Optimum, they were there the next day before 10am.
I cannot take an entire day off from work to sit around my apartment waiting for a guy who will probably show up at 8:10pm. (And I do not have family or friends nearby who can take the day to sit in my apartment for me in case the guy shows up between 8a-8p) And it's crazy that I was just set up with cable/internet on late afternnon Sat, and within 24 hours cable's not working- and now I have to wait 3 days before anyone can come fix this??
I need my service window to be Wed 1/8 between 6:30pm - 8pm. I'm ready to leave and go back to Optimum.
Thank you.

I know what you mean. I am also a new fios customer after newly 8 years with optimum. I am beyond disappointed and quite furious! The tech guys that installed my fios on 1/4/14 took 4+ hours and admitted that they are not familiar with fios all that well even though they have been working with Verizon for years. The picture quality is sub-par to optimum, I don't know if something went wrong with the installation, but I am left with extremely blurry SD channels and slightly pixelated HD channels. If you can called that HD! I have had Tech support come over and they gave me all the excuses on under the sun and even insinuated that I am seeing things. Its really frustrating that I haven't been able to find a tech that is knowledgeable enough to fix this issue.
Alas a customer service rep told me to give them another chance and that he will send an experience tech to my house on Monday 1/13/14 between 9-12am. If this tech person give me any excuse short from actually checking the splitter outside my door or switching the wires, I am going back to optimum! Fios has been a complete nightmare to say the least and I hope both our issues get fix soon.

Constant Lose of Internet / New Fios Customer.

HI,
I am a new Fios customer, unfortunately after the first few hours I lost my internet service. I rebooted the MI424WR router several times with no luck... I needed to call tech support so they can break the IP lease. They will be sending me a new router, but my husband who is an I.T. Tech, is very upset, and would like the Fios service techs to come down and look at the issue.
Wondering if any of the following may be the cause:
1. ONT issue
2. Access point issue from down the block from me.
3. Splitter issue
4. Did a Google search for MI424WR internet drops & we saw a ton of people with this issue.
Would like to hear from anybody with any suggestions!
Thanks

Sorry to hear about the problems with the service. Since you got the new router, is everything working again?
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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