New FIOS Customer

We had our service started on 03-08-2012. For the first week it was okay, but we've started to have problems.
At first I noticed a delay in STB response time with the remote (VZ P265v2), then no STB response at all when buttons were depressed. This is intermittent.
Afew hours ago the Dear Wife was watching, and the STB display clock said 11:14PM EDT when it was 11:19PM.
I have had to reset the STB three times now all with FP6A, dec errors.
I may not be as knowledgeable or eloquent as John CF here: An Open Letter
but in his list, numbers 1, 2, 3, and 8 are dead on, and if I may add to #8 the inability to roll out patches, fixes, and updates without causing glitches or loss of service for the end user.
John CF was with Dish Network since 1997 like we were with DirecTv since 1998, back then it was USB, and Hughes.
I have re-set my Verizon STB the same amount of times in the last 12Days, that I had In fourteen years with DirecTv.
If anyone needs numbers from the ONT, STB or Internet router I will be glad to get them.

This has got to be the most convoluted Forum I have ever had the honor to be associated with!
It will report posting errors, but doesn't explain them or am I supposed to be a genius?
I am too frustrated to go on, so I'm siging-off!

Similar Messages

New FIOS customer with dropped VOIP calls and Internet connection

I am a new FIOS customer. Got my 50/25 connection a week ago, switching from a TWC 6/1 connection. Ever since the new connection, I've had numerous issues.
My VOIP (Ooma) connection constantly drops and re-connects during conversations
I've had random Internet connection losses, which picks up again after a few minutes
My home alarm starts chirping every once in a while
I've contacted Verizon several times due to these problems and have received varying answers with no resolution of the problem.
The first time I spoke with support, the tech logged into my router and changed the WiFi channel saying that would fix the problem. It didn’t.
The second time I contacted them, the tech ran a bunch of diagnostics and said everything looked fine so it must be an IP address conflict with my devices, because I had a couple devices using static IP addresses. He said everythinf should be DHCP and the last two digits could not be higher than 99 (192.168.1.99). He said FIOS does not support 3-digit numbers at the end.
So I changed all my devices to DHCP and ran some online VOIP tests. It showed a packet loss of 2-5% and MOS score of 1 (which is bad). I was still getting dropped connections, so I disconnected all devices and connected just one computer to the router and tested again. I was still getting packet loss.
Then I called support a third time, this time the tech said there were no 2-digit IP restrictions and that he was detecting there was no UPS baterry backup for the ONT which was probably causing the problem, so he dispatched a field tech to my house.
Today the field tech came (same guy as before), he took one look at the box and said it was too close to my Electric meter and the RF from the meter was causing interference to the FIOS connection and resulting in dropped connection.
He moved the ONT to another location and said that should fix it.
Well, I'm still seeing packet loss and low MOS score when I run the VOIP test.
I don't know how much of what the techs are saying is true and how much is made up stuff.
Has anyone had similar issues and have thoughts on solutions or likely causes for dropped VOIP calls and connections? Could RF be causing this?
I thought going from a 6/1 Cable connection to a 50/25 FIOS connection would be awesome, but this has turned out to be a nightmare, and I may have to switch back to cable if the problem is not resolved.
I would appreciate any help.
Thanks!

Don't know where the packet loss is happening. I ran the VOIP test on myspeed.visualware.com and it shows a packet loss of 2-5% at different times and a MOS score of 1.
The report says MOS should be around 4 for good VOIP calls.
The Verizon tech who came to the house just blamed the electric meter box for RF interference and move the ONT farther away.
My concern is that I'm getting different answers from different techs at Verizon.
Regarding IP addresses. The Router shows a DHCP range from 192.162.1.2 to 192.168.1.254 as available for devices on the network. So, if I need to assign a static IP to a device should I use a number below 99 or above 151?
Thanks!

Constant Lose of Internet / New Fios Customer.

HI,
I am a new Fios customer, unfortunately after the first few hours I lost my internet service. I rebooted the MI424WR router several times with no luck... I needed to call tech support so they can break the IP lease. They will be sending me a new router, but my husband who is an I.T. Tech, is very upset, and would like the Fios service techs to come down and look at the issue.
Wondering if any of the following may be the cause:
1. ONT issue
2. Access point issue from down the block from me.
3. Splitter issue
4. Did a Google search for MI424WR internet drops & we saw a ton of people with this issue.
Would like to hear from anybody with any suggestions!
Thanks

Sorry to hear about the problems with the service. Since you got the new router, is everything working again?
Anthony_VZ
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New Fios Customer and Extremely Disappointed

Hello,
I just signed on to Verizon Fios because I've heard great things, however I've been extremely disappointed in what I've experienced so far.
My set up for installation was Sat 1/4 between 9am-12pm. The installer showed up late, at 12:10pm. It then took him until 3:45pm to complete the installation- over 3.5 hours! I have no idea why it took so long for him to come in, set me up with a dvr box and internet. I was previously with Optimum and they were in and out with installation in 30 minutes AND they arrived within their window. My entire morning and afternoon was gone because I had to wait around all morning because I thought he would show up before noon, and then I'm not really sure why it took him ALL afternoon to set up.
On Sun 1/5 as I was watching tv the screen went black. It was on mute and all of a sudden it just shut off. So I then spent over 2 hours on the phone first with an automated lady and then two different techs trying to fix the issue, which they concluded that I need a new set top box. The earliest time they could give me is Wed 1/8 between 8am-8pm.
This service window of 12 hours is absolutely beyond ridiculous!! I have never heard of a 12 hour window before for anything! Whenever I had an issue with Optimum, they were there the next day before 10am.
I cannot take an entire day off from work to sit around my apartment waiting for a guy who will probably show up at 8:10pm. (And I do not have family or friends nearby who can take the day to sit in my apartment for me in case the guy shows up between 8a-8p) And it's crazy that I was just set up with cable/internet on late afternnon Sat, and within 24 hours cable's not working- and now I have to wait 3 days before anyone can come fix this??
I need my service window to be Wed 1/8 between 6:30pm - 8pm. I'm ready to leave and go back to Optimum.
Thank you.

I know what you mean. I am also a new fios customer after newly 8 years with optimum. I am beyond disappointed and quite furious! The tech guys that installed my fios on 1/4/14 took 4+ hours and admitted that they are not familiar with fios all that well even though they have been working with Verizon for years. The picture quality is sub-par to optimum, I don't know if something went wrong with the installation, but I am left with extremely blurry SD channels and slightly pixelated HD channels. If you can called that HD! I have had Tech support come over and they gave me all the excuses on under the sun and even insinuated that I am seeing things. Its really frustrating that I haven't been able to find a tech that is knowledgeable enough to fix this issue.
Alas a customer service rep told me to give them another chance and that he will send an experience tech to my house on Monday 1/13/14 between 9-12am. If this tech person give me any excuse short from actually checking the splitter outside my door or switching the wires, I am going back to optimum! Fios has been a complete nightmare to say the least and I hope both our issues get fix soon.

Ex-Uverse customer not happy with being a new Fios customer

We just had our Fios Triple installed on Saturday 9/30/13. I was a very happy Uverse customer. We moved to Verizon territory and we wanted something similar so we chose Verizon vs Direct TV and Charter Cable. Verizon Fios is far inferior to my experience with AT&T Uverse. It wasn't just one person but the whole experience. I never called AT&T's customer service in the years we had it. We had no problems. I just got off the phone for the sixth time since our install and it hasn't been a week yet.
Issue 1) Installer called at 8:30am to tell us he needs to come earlier than our 10am-3pm appointment. I explained we were moving and was signing the lease at 9am that is why we set a 10am-3pm appointment so we would have the key, TVs and phone in our place ready for the install. The installer said well he was scheduled for 2 appointments during that time frame so he doesn't know if he could make it at all if he doesn't come now. I told him it was ok to come after 3pm but please call and let us know since we are moving in. I thought about the situation and as a former dispatcher myself, I knew we shouldn't have gotten that call. I called customer service to let them know installer might not be able to show at all and gave them heads up. We got a call back from the installer telling us he will keep the set appointment time. He showed at 1pm
Issue 2) The installer showed with a bad attitude. Our place was already set up for Fios. The previous resident had it installed so it shouldn't have been a hard job. He was complaining he needed to drill a hole to install the Router in the living room. I told him no problem the hole can be covered with the TV and furniture. There was only one wall that the TV could go on so I asked what was the alternative outside of canceling the order. He placed a small hole next to the Verizon box so I wasn't sure what his issue was. It was obvious he didn't want to come to work that day. He took what I thought a long time to set up DVR, Set Top Box,router and phone. I tried hard not to compare AT&T installer to Verizon installer because people have different personalities. This installer wasn't friendly and AT&T went out of his way to tell us what he was doing, gave us feedback and walked us through all three. To put the icing on the cake, he left a nice sheet with our new phone number, att.net email, Uverse URL, wireless network connection name and key and if we had any questions in the next few days, we could call him directly since he was familiar with our set up. The Verizon installer went over the remote and left the channel line up brochure. He told us if you need the wireless network connection info for the devices, the numbers are on the back of the modem. (Do you know how many numbers are on the back of the modem???) I know how to find the numbers but my husband didn't so I had to tell him which ones.
Issue 3) After the install we went back to the old house and got more stuff to move. My husband said he wanted to record Homeland on Showtime can I do it from my phone like I did with Uverse. It took me 1 hour to figure it out because the website wasn't mobile so it wasn't working. I had to download 3 apps to figure out which one to use. I was so proud that I figured it out. It wasn't intuitive and it confirmed I had scheduled the recording. Monday morning I'm in front of the DVR to check my scheduled recordings. Homeland was there but didn't play. Called customer service..They said you have the Extreme HD. You need Ultimate HD. I told them I'm a customer and the names mean nothing to me. I wanted the package that had Showtime but didn't need HBO. When I placed the order originally, I told the sales agent I wanted a similar package to what we had with Uverse. I mentioned we watch Lifetime, Showtime, the Movie Channel and sports but we were going to suck it up that Uverse got Pac 12 channel last week and Fios doesn't have it. I pulled out the channel brochure and saw that there are no movie channels with the Extreme package. I think of 2 errors-1) Give us the channels we want and 2) Why was I able to appear to record from a channel we didn't subscribe to but I was made aware of the 3rd error when the new agent was confirming my order. The price for more channels was cheaper!!! Now I'm not happy at all!!!
Issue 4) I had to look up the phone number on my account. It wasn't in the confirmation email order and of course I had to call customer service once again to get full access to my account online because the call never came through with my full access activation code. I got the code and went to set up my voice mail. I couldn't. I called customer service again and was told I didn't have a voice mail box set up on the server. I asked why. The tech said it wasn't on the order so we didn't now you wanted it. I asked is there an extra charge doesn't it come with Fios voice he said yes then I asked why isn't it just set up. He said how are we suppose to know you want it!!! I've been ordering landlines and cell phones since the 70's. I've never had to tell anyone I want voice mail. All I had to do was set it up.He said well I'll add it and it could take up to 24 hours before you can set it up.
Issue 5) I record Scandal and schedule to record on all types since we have HD in the living room and SD in the bedroom. We decide to watch half in the living room and the other half in the bedroom. You know the problem there.. CAN'T. I'm still frustrated with Verizon but haven't reached the boiling point until...I can't record on Monday night The Voice and Dancing With the Stars at the same time at 8pm and Hostages and Black List at 10pm. I see 8pm shows recording as the same time as the 10pm because the networks end the shows at 10:01pm. I said well lets see if in the future one of the shows are on Video On Demand. Click on VOD and it says Temporarily Unavailable. SERIOUSLY!!!! I call customer service. I get a tech. He transfers me to a sales agent to make sure I have VOD in my package. She gets an ear full of my problems and gives me a $20 discount per month for 12 months. I didn't boil over..Still frustrated but appreciated that finally someone tried to make me happy. She transfers me to tech to fix DVR issues and VOD. Tech can't fix SD/HD or recording my 4 Monday night shows. The DVR has limitations that I didn't have with Uverse. VERIZON -time to get up to speed and fast with your DVR limitations. It can be solved with allowing more recordings at the same time...DUH!! You guessed it..Video on Demand was never set up for our account. It will take up to 24 hours to add this service that even comes with the basic Fios!!! I asked the tech how does this happen! When an order is placed isn't there a check list to make sure all the features are activated. He said yes but the agent didn't order VOD. Now to me that makes no sense for the agent to have to order set up for something that comes with a package. It should be a part of the check list.
Verizon..All I can say is, you guys have got to get this together. There needs to be a customer complaint hotline because I now get to tell everyone on this forum and all my social media accounts how poor your set up for new customers and how your DVR service is lacking. I asked during each call if there was a general customer relations department for Fios one agent said yes and gave me the number to Verizon Wireless customer relations...oops!! I happen to be a wireless customer and they got an ear full and apologized for your incompetence. They didn't have a number and got off the phone embarrassed that they shared the same name.

Hi Lisacpt,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

New fios customer as of today and having some issues.

Just had fios tv and internet installed today. I understand with there is going to be a learning curve and have done some searching however I have not found a solution. I also contacted online support but was told the system is down and they basically couldnt do anything.
First thing we noticed is that our living room box 1.9- qip-6416-p2 wont display the guide in full screen. It only shows us one hour ahead and is cut off on the sides with black bars. This is a 52" wide screen and the settings on the box are set correctly.. This is when it is set to full mode on the guide.
The box in the bedroom qip-7100p2 displays the guide fine in full mode
I have reset the box and the router and this did not help.
I also have a problem trying to acces the dvr information online both boxes display BAD GATEWAY..
I am also unable to use my android phone as a remote. It tells me the last four digits of my number are incorrect.
Any input would be greatly appreciated. In the meantime I suppose ill do some more searching. Thank you.
EDIT: Just found some information regarding the 6xxx boxes saying they do not support the HD guide format? Is this true?
I hope to get the issues solved fast. I still havent canceled charter and DTV but would sure like to.
EDIT: AND now as of a few minutes ago the router had just rebooted all own its own... i hope this isnt a sign of things to come.

Brian I am sorry that you are having these problems. You are correct about the 6xxx boxes not able to get the guide in HD format and the chop off. We can remedy this. I have sent you a private message to get more information from you.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

New FIOS Customer Question about hookup

Hello,
After over twenty years of cable service I just signed up for triple play with FIOS. I am very excited and hope the transition in two weeks will be uneventful! My cable company dropped HGTV and Food Network which are my two favorite channels. I work up to 12 hours a day and really looked forward to watching my shows that were TiVo'd while I was at work. After much research I hope I have made the right decision for higher quality and a significant savings.
One thing does puzzle me though. The rep over the phone told me that the FIOS after being brought into the house can connect to my cables already in the house from my old cable company. How can the quality be better than broadband if using the cables from the cable company??
Also is there a number I can call before installation to remind the installer that I have three TiVo boxes and two of them require cable cards??
Thanks
Patty
Solved!
Go to Solution.

You must be a Cablevision subscriber. Many friends and family have asked me if Verizon still has Food and HGTV and of course said yes.
The answer is yes, the existing coax cables are used within the home as long as they provide a good signal from the splitter to the TV. The reason the quality is much much better over Cablevision or any other cable provider is the TV signal comes to your house via Fiber Optics cable. The fiber optic cable then terminates into a box outside the home and then from there is split out between TV, Internet and Phone. The problem with the cable company set up is if your neighbor has a bad connection you can potentially be affected at your home.
Lastly the picture quality between Cablevision HD and FIOS HD is so noticable. My neighbor and I both bought the same TV. He is on Cablevision, I am on FIOS. When we compare the picture between our TV's his picture looks only slightly better than SD plus he also gets pixelization from time to time. My picture is 100% clearn 100% of the time.
I'm not sure about the cable cards. May be worth a call to support at 888-553-1555
Jim

I need your assistance? Verizon won't port old phone number over to my new FIOS

Need your help on resolving this issue with Verizon.  I switched from COX cable. Had Verizon FIOS triple play installed at my house about 3 days ago. I signed up online for Verizon FIOS and selected a new telephone number because I was told online that my old number cannot be ported over to new FIOS.
Earlier today, I was contacting my friends for a new phone number and learned from them that it is violation of FCC regulation that the Verizon FIOS could not port my old number. They said that the Verizon should be able to port my old number... In my realization, I contacted Verizon customer service, but the rep said that the Verizon FIOS cannot do it because the installation is completed.
I wanted to keep my old telephone number that I had years originally with Verizon and then Cox.
Any ideas on how to get or make Verizon port over my old telephone number to my Verizon FIOS? Again, I was told by a Verizon rep or online during the sign up process that it can't be done and/or they won't do it.

Need your help on resolving this issue with Verizon.  I switched from COX cable. Had Verizon FIOS triple play installed at my house about 3 days ago. I signed up online for Verizon FIOS and selected a new telephone number because I was told online that my old number cannot be ported over to new FIOS.
Earlier today, I was contacting my friends for a new phone number and learned from them that it is violation of FCC regulation that the Verizon FIOS could not port my old number. They said that the Verizon should be able to port my old number... In my realization, I contacted Verizon customer service, but the rep said that the Verizon FIOS cannot do it because the installation is completed.
I wanted to keep my old telephone number that I had years originally with Verizon and then Cox.
Any ideas on how to get or make Verizon port over my old telephone number to my Verizon FIOS? Again, I was told by a Verizon rep or online during the sign up process that it can't be done and/or they won't do it.

I have been a Verizon Wireless and FIOS customer for as long as I can remember

I have been a Verizon Wireless and FIOS customer for as long as I can remember. The last 2 months has been the worst customer service experience I have ever had. I own a Samsung Galaxy S4 that I purchased through the Verizon trade-up program. Initially I thought this program was a great idea for folks into technical gadgets to trade-up to the next best phone on the market. Over the last month I have called customer service numerous times regarding dropped calls, no service, and most recently my Samsung S4 will not send or receive texts within 20minutes, it will not operate effectively with the limited apps I have on the phone and I must reset the phone 5-8 times per day to make a call. I called Verizon Wireless customer service multiple times. The last call revealed an error within the software that is not yet fixable for weeks or maybe months according to the technical advisor. Like many other customers my phone is the lifeline to my world outside of work and paying a premium for a service is more than affordable as my lifeline. To date Verizon will not honor a warranty on this phone (which is within warranty) and it took a similar act of congress to get the truth from a willing tech. This is terrible and beyond disappointment. I just ordered new service from the **** pile called AT&T and I hope that in the smallest regard I receive better service from them than I have experienced from Verizon in the last 2 months. I purchased a phone, I expect it to work and if it doesn’t I expect you to honor your promise of service. You failed. Want to make it right? Give me a call!

Search Samsung S4 + KitKat

New FIOS router, VIsta Laptop Cannot Access Internet

I too have the new FIOS router with 75/35 speed. I have just been trying to install the router and have been successful in getting wifi connected on two devices (Win 7 laptop and Kindle), but I cannot get my Vista laptop to access the internet. It shows the wifi being connected but no internet connection.
Does this have something to do with the Vista OS?
Thank you in advance for your help.

Anyone at Verizon who is paying attention would realize this problems is many years old with no solution. People are literally begging for help in dozens of online forums, to no avail (Google search usually provides me results faster than any tech support). I have the exact same issue. All my wireless devices connect to the internet through the Verizon MI424WR router with no problem. My Vista laptop connects just fine via Ethernet cable, but not the wireless. I can make a wireless connection to the router, and the router admin page shows it is, in fact, connected, but absolutely NO connection to internet is possible.
BTW, the laptop had no problem for years connecting to the internet via a Linksys WRT54G connected to Verizon DSL.
All that the troubleshooting "guide" provides is the usual basic "plug in, turn off, turn on, reset" nonsense that might help only those who can't stop their VCR clock from blinking.
So please, Verizon, bump this up to a FAQ (because it is VERY frequently asked), and help us find a solution.

New FIos Internet user

Hoping someone can help a new FIOS internet user that's not much of a tech person. I have a new Verizon FIOS connection at home and an ActionTec wireless router connected to a box on the wall by coax cable. No problem with the wireless connection to my two family laptops, nice strong signal all through the house.
I want to connect two powered switches by ethernet cable to the ports on the router. One to connect my DirectTV box and bluray player so they have internet connections, and one in my basement to run a desktop PC that doesn't have a wireless card in it. Are there any problems with this? Does Verizon allow me to have two separate switches connected to the router which then power multiple items? Thanks!
Solved!
Go to Solution.

You should have no problem connecting a switch to each of two ports on the Actiontec, and then feeding multiple devices from those switches. I'm doing that myself.
However, I don't understand why you need a switch in the circuit between the router and the desktop PC in the basement. If there's only going to be one device connected in the basement a direct run of Cat 5e or Cat 6 cable from an Actiontec port to the basement PC should do the trick.

New FIOS rates - confusing & scary

This link shows the new FIOS rates scheduled for implementation on 17 Jun 2012:
http://www.theverge.com/2012/6/2/3059741/verizon-fios-new-pricing-internet-plans
Apparently what Verizon is doing is upgrading existing plan/tier speeds and also increasing their cost.
What is confusing to me is my current plan, which I started last December, is for 35/35 speed and costs me $40/mo. as part of my quadruple-play Verizon service agreement. According to the article, 35/35 is being upgraded to 75/35 at a cost of $85/mo.
This seems like a ridiculously large price increase and if real will probably cause me to not renew my FIOS contract when it comes due. Of course I may be mis-reading or mis-interpreting what the article says, which I hope is the case.

What you're seeing as far as pricing goes in that article is for unbundled pricing (essentially, if you get FiOS Internet and nothing else). If you have a triple play, expect the price to be a bit less. I do agree that the pricing is a bit high, but what you do when competition charges the same price for somewhat less speed on the upload. Not much I'm afraid. It's still more generous than what you'd get for a business class line without an SLA, but for the 15Mbps/5Mbps plan the price could drop a bit back down to the pre-2007 price range of FiOS, to say $35-40 a month standalone.
If you're in a contract right now, unless Verizon generously grants speeds to those in contract for the same price, your speeds and price remain the same. When it comes time for renewal of the contract, either renew your current service or go to a new bundle with a contract or month to month, based on the pricing at that time.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Verizon's new FiOS GigE Wireless N Router and High Speed Internet

So I got a deal in the mail to get an upgrade to [50/25] Mbps Internet (I currently have [15/5]...when I was reviewing it on line this message came up...
Verizon will provide up to [50/25] Mbps Internet with a wired connection. If you use your Internet primarily for wireless or WiFi connections, you have the option to upgrade to Verizon's new FiOS GigE Wireless N Router which will maximize your speed delivered through your wireless connection.
Upon completion of your order, you'll be provided with information for purchasing a router at Verizon's online equipment and accessories store.
I am VERY interested in getting super fast internet...my current internet is really good but it wouldnt hurt to bump it up. I have several devices using internet in the home...most of them wireless (including my PS3). I currently use a Verizon Actiontec router.
So here is my question...do I really need to get the above router to take advantage of that [50/25]? Also one other thing...My house is fairly large and I would really like to have two routers...is it possible to use two routers or a setup to have one upstairs and another downstairs?
Thanks in advance for the answers!
-Jest

There are a lot of variables that affect wireless range.
Walls, interference, other networks in the area, etc.
You don't indicate which older Actiontec you have.
Wireless capabilities also vary by Actiontec hardware revision (A,C,D,E,F,G,I).
In general, wireless range for 802.11n is somewhat less than 802.11g, even though the bandwidth is higher.
This is especially true on the 5Ghz band (which the latest Actiontec doesn;t support).
If you only need another 10 feet, you could try moving the router, or replacing the antenna with a high gain antenna.
http://www.meritline.com/high-gain-802n-2-4ghz-swivel-antenna-routers-network-card-adapters---p-4440...

How can I add a new message(custom text message) to the holiday approval em

How can I add a new message(custom text message) to the holiday approval email-notification sent to the manager?
TIA

The answer is 'not very easily', unless the information you want to display is the employee's leave balances. In 12.1.3 Oracle have delivered functionality that allows you to include the leave balances in the approval notifications out-the-box, ie, without customization.
For any other information you're probably going to have to customize the standard delivered HRSSA workflow. Within this workflow, the Leave of Absence functionality uses the Notify Approver (Embedded) (HR_APPROVER_NTF) notification. The body of this notification is set to the Notify Approver (Embedded) (HR_NTF_EMBEDDED_REGION) attribute. This in turn defaults to:
JSP:/OA_HTML/OA.jsp?OAFunc=-&HR_EMBEDDED_REGION-&NtfId=-&#NID-
So essentially you can change the HR_APPROVER_NTF notification. The problem with changing this notification is that it's generic - it's used for all SSHR functions and not just Leave of Absence. That means you have to make other, more substantial, customizations to the workflow to ensure the changes you make only applies to LOA.
The other option is to personalize the review page (ie, the region referenced in &HR_EMBEDDED_REGION) to include whatever messages you want. But that means they'll appear on the Review page and all LOA approval notifications and that might not be what you want.
It's usually better to live with what Oracle deliver and find an alternative solution! What's the content of the message you want to include?

Create new / add Custom Node in Component Pallete - Workflow Editor

is there anyway to Create new / add Custom Node in Component Pallete - Workflow Editor in SQL Developer - Oracle Data Miner?
Now i'm in progress create data cleansing engine in database package, and I have an idea to create new node in workflow editor, the node will call my procedure data cleansing.
Anybody help?

Hi,
Not currently.
We are working on a SQL Query node that would process data on connected input nodes and allow the user to create any sql query specification they would like.
So as long as your implementation is compatible with being included as part of a sql query, then you may be able to take advantage of this new node.
Since you describe your implementation as a data cleansing implementation, I could see it taking in what ever input is provided in the flow, and then returning a cleansed result set.
Thanks, Mark

New FIOS Customer

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