New firmware for Zen Micro Touch download message said can't use firmware now lost all origi

Tried dowloading new firmware as suggested by Creative as tracks slipping. Firmware saved to my received files but message says 'cannot use this firmware upgrade - download a suitable firmware' now my Zen says firmware error - please help wot have I done wrong or need to do??

You're right!
!!! I tried to download the wrong thing... I've downloaded the Zen Micro firmware which was the same as what i had i.e. V.0.0.65 and did clean up but the tracks are still slipping - any idea?

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