New G4 Laptop: the battery will not take a charge

I took delivery of a new 15 inch Powerbook G4 two days ago. I cannot get the battery to take a charge. If I disconnect the AC adapter the screen goes black.I have left the computer on AC hoping the battery will charge. The battery shows a full charge capacity of 4642 and a remaining capacity of 4. Voltage went from 4.113 to 3.976. Cycles 2. I don't know what is happening. I tried shutting down the computer, disconnecting the AC adapter, removed the battery, held the start button down for 5 or so seconds, reintsalled batter, restarted the computer on battery and NOTHING! Plugged in AC adapter, restarted o.k. Without a fully functioning battery the computer Iwill have lost use of the computer in battery mode.
Question who do I call at Apple and does anyone have a telephone number for their tech support?
G4 Powerbook 15.2 1.67GHZ   Mac OS X (10.4.2)  

Certainly. Assuming you have being using this PowerBook for some time, I would recommend first backing up any important files to CD, DVD, or external drive, as you will be completely erasing the contents of the hard drive using my method.
The discs that came with your PowerBook should include one labelled something like "PowerBook G4 15-inch and 17-inch Mac OS X Install Disc 1". If you insert this disc into your PowerBook, you will see an application on the disc entitled "Install Mac OS X" (or similar). If you run this program, it will restart your PowerBook and enter the OS X installer.
During the process of going through this installer, at some stage (I can't remember exactly when) a button entitled "Customize" or "Options" will appear. If you click on this, it will give you several options for your new install of OS X - "Upgrade and Install", "Archive and Install", and "Erase and Install".
I don't personally know if the other two would have any effect on your battery issues, as I haven't tried them myself in regard to this particular program. Again, I must stress that if you follow this method you will erase all data from your hard drive during the process, and lose any of your documents etc. I would recommend backing up all of your data prior to trying this as a method. The Apple Store or AppleCare may also be able to offer more information on the Erase & Install method or backing up your data.
I hope that's of some use to you,
Tim Whitmore

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