New Gmail Gadget for Cisco Support Community

All,
We've just released a new, free Gmail gadget that brings our community discussions contextually next to your Gmail conversations.
Pls give it a shot & send us your feedback!
For more information, see:
https://supportforums.cisco.com/community/netpro/idea-center/csc-community-news/blog/2012/12/03/cisco-support-community-releases-gmail-gadget-for-google-apps-for-business
Thanks!
Tom Yoritaka, Cisco Support Community

OK I tired this looks like it works on Unity Connect 8.5 Not quite a complete solution. The media player does not always play the message all the way thru, sometimes it wont play the entire messate. I want to know in what method is the password encrypted or stored. I think it has potential but not quite ready for Enterprise

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Redundancy for Cisco Unified Communications Manager Business Edition 8.0.

Hi,
Is there redundancy for Cisco Unified Communications Manager Business Edition 8.0.
Can I deploy more than one server at a site for redundancy?
Thanks
Mudassir

No. UCM-BE is a single-server solution. You can use CME in SRST mode for survivability if the server is offline.

Seeking Feedback on Inforation/Data for Cisco Support (crosspost)

I’m working with a team exploring ways to improve your TAC Support experience. Several questions have come up that we would like customer/partner feedback on. Here’s the first one:
1. What data or information are you asked for repeatedly when working TAC cases that you wish Cisco would remember?
For each piece of data or information:
1a. Is that data or information specific to you (i.e. your id) or shared by your group (i.e. a topology) or everyone at your company (i.e. company size)
1b. How frequently does the data or information change?
I look forward to your input.
Best,
--Mary
[Cross posted from Cisco Cafe Community]

I would agree with Leo on this as well, but one thing to add. Based on the contract number it should show the installed site and the address where that piece of equipment is located. I try and keep that updated for all our equipment for that reason. Like Leo suggested, rather than TAC asking for the ship to information, it should just confirm the ship to address. I know that may seem minor but I don't remember all my locations addresses and if I am out of the office when TAC asks for the information it just delays the whole situation.
Something maybe to add.....If we could store say a parts list (like a Show Inventory output) for all of our equipment under our contracts that might also help TAC better understand what the setup is much quicker. Then with that information Cisco could use it to more accurately stage inventory for different regions.
One more thing...... TAC does a great job and keep up the great work.
Mike

IGoogle/Gmail Gadget for UC500 or Unity Connection

Lacking any ability to see/play/delete/save my UC500 voicemails in Gmail, I've created a google gadget for the side of Gmail so it is now possible to view my email and voicemail on the same page, this can also be added to an iGoogle homepage.
Only tested on my own UC500 so would be interested in knowning if this works for anyone else, bugs etc.. It requires the UC500 to allow external connections via IMAP to the Voicemail module. (nat port 143 to the voicemail module and open the port in the firewall)
You can also add it to your iGoogle Page
Click here to add
To setup in Gmail and for more information:
http://ec2-75-101-253-109.compute-1.amazonaws.com/
Also works with Cisco Unity Connection (I've tested version 7).
Thoughts?

OK I tired this looks like it works on Unity Connect 8.5 Not quite a complete solution. The media player does not always play the message all the way thru, sometimes it wont play the entire messate. I want to know in what method is the password encrypted or stored. I think it has potential but not quite ready for Enterprise

Important Updates Required for CIsco Unified Communications Manager Versions 7.1 - 9.1

Folks,
I recently received an Email our Cisco SE letting us know about a specific security hole in CUCM that I figured that you might be interested in:
As your account team, we wanted to make you aware of an important update to Cisco Unified Communications Manager that addresses a security flaw discovered on June 6th. This flaw, if unpatched, could allow a remote attacker to gain access to your Communications Manager. Cisco has released a Cisco Options Package (COP) file for each of the affected versions to mitigate the vulnerability. The updated COP file, cmterm-CSCuh01051-2.cop.sgn, is available on CCO for download now and is located under the Utilities section of the software downloads page for each of the affected versions.
The full details of this vulnerability can be found in the security advisory page: cisco-sa-20130717-cucm - Multiple Vulnerabilities in Cisco Unified Communications Manager. If you have issues downloading the update file or questions about the vulnerability, please don't hesitate to contact your account team so we can assist in you getting access to this.

Hi Craig,
From the ReadMe;
Installation Instructions:
As with any installation or upgrade, it is recommended that you apply this Update during off peak hours.
When applying this Update be advised that a clusterwide reboot is required.
This update must be installed on all machines in the cluster before the cluster is rebooted.
Installation to all machines in the cluster is required; you must start with the Publisher. After the Update has been applied
to all servers you will need to reboot the entire cluster. See
Rebooting the Cluster for detailed instructions.
This package will install on the following System Versions:
7.1.3.10000
xx or any higher version starting with 7
.1.3.xxxxx
7.1.5.10000
xx or any higher version starting with 7.1.5.xxxxx
8.5.1.10000
xx or any higher version starting with 8.5.1.xxxxx
8.6.2.10000
xx or any higher version starting with 8.6.2.xxxxx
9.1.1.10000
xx or any higher version startin
g with 9.1.1.xxxxx
http://www.cisco.com/web/software/282204704/18582/ReadmeForBlindSQLinjectionCOPfile.pdf
Cheers!
Rob

Seeking Feedback on Information/Data for Cisco Support

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I’m working with a team exploring ways to improve your TAC Support experience. Several questions have come up that we would like customer/partner feedback on. Here’s the first one:
1. What data or information are you asked for repeatedly when working TAC cases that you wish Cisco would remember?
For each piece of data or information:
1a. Is that data or information specific to you (i.e. your id) or shared by your group (i.e. a topology) or everyone at your company (i.e. company size)
1b. How frequently does the data or information change?
I look forward to you input.
Best,
--Mary

I would agree with Leo on this as well, but one thing to add. Based on the contract number it should show the installed site and the address where that piece of equipment is located. I try and keep that updated for all our equipment for that reason. Like Leo suggested, rather than TAC asking for the ship to information, it should just confirm the ship to address. I know that may seem minor but I don't remember all my locations addresses and if I am out of the office when TAC asks for the information it just delays the whole situation.
Something maybe to add.....If we could store say a parts list (like a Show Inventory output) for all of our equipment under our contracts that might also help TAC better understand what the setup is much quicker. Then with that information Cisco could use it to more accurately stage inventory for different regions.
One more thing...... TAC does a great job and keep up the great work.
Mike

Will the new version ready for download support Norton 360

When i downloaded Firefox 6.0, sometime ago, I lost all my customized passwords, etc that were stored on Norton 360. I had a terrible time removing 6.0 and going back to the version I used prior to the update. I don't want to go through this again. I looked at the unresolved issues and did not see any mention of Norton. Please assure me this new version supports Norton before I download it. Thank you.
John Lounsbury

First off, Norton doesn't support alpha or beta version web browsers. Firefox 6.0 is currently a beta version, which is due to be released in two weeks.
Norton is who needs to assure compatibility with Firefox, not the other way around.

Tools for Cisco Unified Communications Manager CallManager

Hi
What tools I can use to elaborate a design of IP to telephony(CallManager, Unity, etc)

No. UCM-BE is a single-server solution. You can use CME in SRST mode for survivability if the server is offline.

Cisco Unified Communications Manager Version 8.6(2.24106)

Hi,
Cisco has released a new software update for Cisco Unified Communications Manager Version 8.6 Release Version:8.6(2.24106). I have been trying to find the release notes for bugs/fixes resolved in this version and open caveats but the documentation for this release does not mention them. Any idea what does this release covers ?
Software Updates for Cisco Unified Communications Manager Version 8.6
Product Name :
Cisco Unified Communications Manager Version 8.6
Release Version:
8.6(2.24106)
Alert Type:
New File
File Name:
cmterm-devicepack8.6.2.24106-2.cop.sgn
File Description:
Cisco Unified Communications Manager 8.6(2.24106) Device Package - Compatible UCM Version: 8.6
File Release Date:
10-DEC-2013
Regards
Robin Thomas

Hi Robin,
This is actually a "new" Device Pack for CUCM 8.6(2) rather than
a new CUCM version release. See below
Cisco Unified Communications Manager Device Package 8.6(2)
(24106-2) Release Notes
http://www.cisco.com/web/software/282074299/108461/CiscoUnifiedCommunicationsManagerDevicePackage8.6.2.pdf
The latest CUCM release for 8.6(2) is;
8.6(2a)su3 US Export Restricted - full encryption capabilities (non-bootable) - For upgrade from 8.x+. Upgrades from 6.1(4)+, 7.1(3), 7.1(5) need to be requested via PUT (www.cisco.com/upgrade) or purchased to obtain necessary license
UCSInstall_UCOS_8.6.2.23900-10.sgn.iso
Cheers!
Rob
"When it comes to luck you make your own "
- Springsteen

Are the SG500P SMB switchs supported for Cisco Network Assistant?

Hi, we need to enroll some SG500-28P switches to a CNA? Is this possible? I suppose that CDP feature allow this. Actually, i have installed CNA Ver. 6.0. Thanks in advance.

Hello Fernando,
Thank you for visiting the Cisco Support Community!
Here is a list of all the devices supported by the Cisco Network Assistant for the 6.0 version and later. Many of the 500 series switches, including the SG500-28P Managed Switch, are supported by the CNA. This page will also give you any additional information you may need such as the features of the CNA 6.0 version, any system requirements, and more.
If this post was helpful, please remember to mark this question as resolved to help others in the community! If you have any further questions, please do not hesitate to ask!
Best,
LP

Cisco Unified Communications Manager 10.0 - New Features Google Hangout Q&A Session

Engineer, Customer Support, Cisco
Welcome the Cisco Support Community Google Hangout Q&A Session about Cisco Unified Communications Manager 10.0. If you have any questions regarding the product or the content of the Google Hangout, please post them here.
Cisco UCM Product: http://cs.co/cucm10 http://cs.co/cucm10
Google Hangout Page : https://plus.google.com/events/cmt40r73djuhnauh5blg31k13ic

1.Licensing on v10 is not different from version9. But yes it has been renamed to Cisco Prime License Manager.
If you compare licenses on v10 to CUCM version 8.X or earlier, then in that case you will see a BIG change. If you need more info about this change please do let me know.
2.IM and Presence Service Release 10.0(1) is supported only with Cisco Unified Communications Manager Release 10.0(1).
Note IM and Presence Service Release 9.1(x) is supported only with Cisco Unified Communications Manager Release 9.1(x).
Source: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/10_x/CUCM_BK_CD1DB914_00_compat_matrix/CUCM_BK_CD1DB914_00_compat_matrix_chapter_011.html#CUP0_RF_SECB5848_00
3. End user features include SAML SSO, vido on hold (contact center environment), etc. This session on routing enhancement covered urgent priority which would also translate to end user experience as they might not face the delay in call completion.

Ask the Expert: Upgrading Cisco Unified Communications Manager (CUCM) to Version 9.1 (Drive to 9)

Welcome to the Cisco Support Community Ask the Expert conversation. Learn from experts Vijay Rao and Amit Singh about simplified upgrade process and focused support from Cisco to migrate to version 9.1.
This is a continuation of the live Webcast
Drive to 9 is a comprehensive and holistic program designed to help you upgrade the current Cisco® Unified Communications Manager installed base to version 9.1 or higher. This upgrade will enable customers to have next-generation collaboration experiences.
During the live event, Cisco subject matter experts Vijay Rao and Amit Singh focussed on the simplified upgrade process and focused support from Cisco to migrate to version 9.1. They also talked about the changes made to the licensing model of User Connect Licensing and Cisco Unified Workspace Licensing.
Vijay Rao is a Network Consulting Engineer and is currently a unified communications (UC) consultant for Bank of America. He has been providing consulting assistance to the bank for the past 6 years. He helps design complex UC networks for large enterprise customers. He was previously part of Cisco IT in the Asia Pacific, Japan, and China (APJC) region and was instrumental in designing and implementing the Bangalore campus. He has been working with Cisco for 9 years and has 12 years of UC experience. He has a Cisco CCVP® certification.
Amit Singh is a customer support engineer at the Cisco Technical Assistance Center in Bangalore, India. He has 7 years of experience in his areas of expertise: wireless, Cisco Unified Communications Manager, multiservices, Cisco Unity®, and Cisco Unified Contact Center Express. He has been involved in various escalation requests from India, Singapore, and Australia and is currently working as a technical lead for the Voice team in Bangalore, India. He is a computer science graduate.
Remember to use the rating system to let Vijay and Amit know if you have received an adequate response.
Vijay and Amit might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video sub-community forum shortly after the event. This event lasts through July 19, 2013. Visit this forum often to view responses to your questions and the questions of other community members.
Webcast related links:
Webcast Video
FAQ from the live webcast
Slides from the live webcast

Hello Robert,
Apologies for a delayed response, some days get very hectic.
In CallManager, we only define the SRST reference, and CUCM version and SRST version are independent of each other.
The only thing, which is related and will change with CUCM upgrade is Phone F/w version.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf
You may just want to check your, phone f/w compatibility with the SRST version running on your ISR G1 Gateways:
http://www.cisco.com/en/US/products/sw/voicesw/ps2169/products_device_support_tables_list.html
For Example: SRST version 7.1
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps2169/data_sheet_c78-520521.html
You may want to do some lab testing with CUCM 9.1 and an SRST supported f/w on your phones.
If you decide to run the old Phone/F/w to support the SRST version, you may not be able to take advantage of new features.
Also, you can try and upgrade your phones(Wih CUCM 9.1) and test them with your SRST version.
It should work fine, but from a troubleshooting perspective, TAC may request you to come into a Cisco Supported combination.
Please, let me know if this clarifies your doubt or we can have a quick phone call.
Regards
Amit Singh

Ask the Expert : Initial Set Up and LAN Connectivity for Cisco UCS Servers

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about related to the initial setup of UCS C & B Series which include LAN connectivity from the UCS perspective with Cisco subject matter expert Kenny Perez.
In particularly, Kenny will cover topics such as: ESXi/Windows installations, RAID configurations (best practices for good performance and configuration), VLAN/Jumbo Frames configuration for B series and C series servers, Pools/Policies/Upgrades/Templates/Troubleshooting Tips for blade and rack servers, Fabric Interconnects configuration, general compatibility of Hardware/Software/drivers amongst other topics
Kenny Perez is a technical leader in Cisco Technical Assistance Center, where he works in Server Virtualization support team. His main job consists of supporting customers to implement and manage Cisco UCS B series and C series. He has background in computing, networking, and Vmware ESXi and has 3+ years of experience support UCS servers and is VCP certified.
Remember to use the rating system to let Kenny know if he has given you an adequate response.
This event lasts through October 10th, 2014. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

Hi,
Actually we have UCS 6248 fabric interconnect - first twelve ports are enabled and same in Cisco UCS Manager.
But when more port will be active by expansion module then UCSM can manage that too or need any other licence for UCSM too?

Ask the Expert : Call Recording with Cisco Unified Communication Manager (UCM)

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Cisco Unified CM call recording solution that provides the ability to record customer conversations for compliance purpose. This topic will cover an overview, configuration and troubleshooting of the call recording feature.
Monday, January 19th, 2015 to Friday, January 30th, 2015
Harmit Singh is a technical leader with the High Touch Technical Services (HTTS) and Technical Assistance Center (TAC) Unified Communications teams based in Bangalore. He has broad experience in Cisco Unified Communications infrastructure solutions. He has 10 years of experience working with large enterprise and service provider networks. He also holds CCIE certifications (#20012) in Voice and Collaboration as well as Red Hat and VMware certifications.
Mohammed Noorulla Khan is a customer support engineer in High-Touch Technical Services (HTTS) Unified Communications teams based in Bangalore. His areas of expertise include Cisco Unified Communications Manager, Gateways, and Jabber. He has over 6 years of industry experience working with large enterprise and service provider networks. He also holds CCIE certifications (#35741) in Voice and VMware certifications.
** Remember to use the rating system to let Mohammed and Harmit know if you've received an adequate response. **
Because of the volume expected during this event, the experts might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice and Video community, subcommunity, IP Telephony, shortly after the event. This event lasts through January 30th 2015. Visit this forum often to view responses to your questions and those of other Cisco Support Community members.

Hi Maheshwar,
Thank you for your query. Please find my response below:
1> Do we support recording with HCS environment and which 3rd party vendors are validated with HCS based call control 10.1.1?
Answer: Whether you use a standalone UCM cluster, UCCE or HCS, call recording would be supported across the board in the same manner.
Please refer to the following link:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/hcs-cc/10_0_1/Install_and_Config/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs_chapter_011.html#CHCS_RF_T1105284_00
Option
Notes
Recording
All Recording applications that are supported by Unified CCE are supported on HCS for CC. For details, see Recording section in Agent and Supervisor Capabilities.
With respect to which 3rd party vendors have been validated, marketplace.cisco.com is a good place to crosscheck this info. You will find a Cisco Compatible Logo against the partners listed there. The logo is used to signify that the PARTNER product has undergone technical interoperability testing with the Cisco product specified. The interoperability testing is conducted by a third party laboratory based on testing criteria set forth by Cisco. PARTNER is solely responsible for the support and warranty of its product. Placement of the PARTNER product or information pertaining thereto, on the Cisco Marketplace website does not constitute an offer to sell the PARTNER product in any way. For further information on the PARTNER products, please visit the PARTNER company website.
Please refer to the following link and use the search field under Collaboration Technology:
https://marketplace.cisco.com/catalog/search?utf8=%E2%9C%93&search[q]=&search[technology_category_ids]=23%2C24%2C197%2C1940%2C1941%2C1921%2C1576%2C1897%2C1983%2C2418%2C26%2C198%2C1904&search[order]=tier&per_page=20&_=1421663854257&ts=1421663855441
2> Which end points are supported for recording via HCS call control?
Answer: The following link should help clarify this:
http://solutionpartner.cisco.com/web/sip/wiki/-/wiki/Main/Unified+CM+Silent+Monitoring+Recording+Supported+Device+Matrix
Please let us know if you have any follow up questions. Hope this is helpful.
Regards,
Harmit Singh.

Migration Cisco Unified Communications Manager 6.1 to Cisco Small Business Edition 5000

Hello,
I want to know two things:
1) I want to know if I have 1000 dlu. how many licenses would be in the new licenses for Cisco Unified Communications Manager Business edtition? Because i have Cisco Ip Communicator, Cisco Personal Communicator, Video Advantage and unified Messaging.
2)To migrate data from my current CUCM what tool should I use? DMA?
Thanks

I can't assist on #1 but #2 is pretty much a regular upgrade. The only CUCMBE before having the 3 flavors we have now, has turned into the 5K option.
There's no DMA as that's from Windows to Linux. It's either DRS (EXACT same source and destination version) or BAT.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk

New Gmail Gadget for Cisco Support Community

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