New hard drive failed verification/repair

After my hard drive in my 2013 MacBook Pro suffered damage, I replaced it with "WDC WD5000BPKX-00HPJT0 Media." I formatted the hard drive with a partition. However, after several attempts to reinstall the OS X, it still failed. I tried to verify and repair the partition in the "first aide" tab, but both of those failed. What does this mean? What do I need to do?

So here's my standard liquid spill spiel:
Whenever a liquid spill occurs the first thing that has to happen is the laptop should be shut down immediately. All power must be removed as soon as possible. It is especially important that the battery be disconnected and removed.
All affected parts must be removed from the laptop. No attempt should be made to start/restart the computer since this could potentially damage the logic board beyond all repair.
Then all affected parts would be washed in deionized water and blown dry with compressed air. (In a water spill the deionized water is probably not as critical. Depends on the mineral content of the water.) and blown dry with compressed air.This is especially true of the large chips on the logic board. Water can wick under them and cause havoc.
The logic board should be placed in a drying/dehumidifing oven for at least two days. Longer depending on the spill.
The keyboard is a separate matter.
"The computer worked for a couple of months and then just qu"
Ok so even if the coffee just went onto the keyboard it would have leaked through onto the logic board.
"flashing folder with a "?" on it."
So right it's not seeing the hard drive or the OS is corrupted or the hard drive died. Unlikely the hard drive died due to coffee spill. They're mostly waterproof except for the vent hole and of course the driver board is vulnerable as are the connectors.
"In fact, I wrote the above post on the MBP."
How were you able to do that? How did you boot the machine?
External HD? If that's the case did you should try the original internal drive in the external case.
Internal HD? If that's so then the WD is defective or try to put it in the external case and see if DU sees it and can reformat it. GUID partitioning scheme.
So see the second window has the amount of RAM.

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Time Machine restore to new hard drive fails

This is on a Mac Mini (Early 2009), 8GB RAM, that was running the latest version of Mavericks. This all started when the 120GB hard drive began failing. The computer was running slow so I tried to repair permissions to no avail and also to repair the disk, but Disk Utility said there was a serious error and it was not able to repair it. As it was at nearly full capacity anyway I replaced it with a new 1TB drive.
I am using an install DVD from Leopard (my Snow Leopard disc is damaged) to initiate the restore. I've erased the new hard drive and formatted Mac OS Extended (Journaled).   I'm able to select my from backups on my external drive and it will go through the entire process of copying everything back (1.5 - 2 hours long) only to give me a message at the end saying there was an error and it could not restore the files. Restart and try again. (which I have, twice). My TM backups include 6 user profiles and go back several years (and OS versions).
I suspect there is a compatibility issue between the Leopard install DVD and the TM backup which is Mavericks.   I've searched through the pondini.org site for assistance but nothing addresses this issue.   I also have an iMac (late 2009) running Mavericks. Not sure if I can do something through Target mode?
I've tried restoring the latest Mavericks backup as well as the last one I had on Mountain Lion but no luck.
Any help is appreciated. Thanks.

Well my day just went from bad to worse. Somehow I managed to erase the drive with the only copy of my backups.
I guess the good news is I get 10 points for solving the problem.

Brand new hard drive failed - is it me?!

Hello (Kate HS's other half here)
I recently had to replace the HD on our iMac (the original one failed more or less on it's second birthday)
I fitted a 250gb Hitachi drive about a month ago, restored data from backups and everything seemed great, until tonight...
I was watching TV via Eye TV when the computer froze - and when i forced shut down and restarted I was greeted by a blinking question mark. Booted from Disk First Aid and it couldn't see the HD. Hardware test shows " 2STF/1/4 " error.
Could it be that something other than HD could be causing this - or some other fault is destroying hard drives? (first time i had warning noises and regular crashes for a few days, this time there was nothing - instant death)
Could I have done something wrong when fitting it?
Or what are the odds of having 2 hard drives fail in the space of a month..?
Hope you can help.
iMac G5 20" 1.8Ghz Mac OS X (10.3.9)

To Apple Discussions!
Since your HD is only a month old it should still be under warranty. I would contact the manufacturer and/or get a new one.
In case it's not the HD, see your computer comes under the following program since you have an 20" G5 iMac. Hopefully, it's a Rev B:
The 20-inch iMac G5 Repair Extension Program for Power Supply Issues (Rev B)
**WARNING: DUE TO SECURITY REASONS, PLEASE DO NOT POST YOUR COMPUTER'S SERIAL NUMBER ON THESE MESSAGE BOARDS.**

Hard Drive Failed, New one Installed, Problems of course

Hellooo Everyone This is sort of a last ditch effort to see if I can fix this myself or if I am going to have to shell out 500 dollars to get my laptop back in working order. So I have a HP dv6-6140 laptop. A few weeks ago the hard drive failed and I purchased and installed a new one, ran windows 7 and have it on my laptop. When I try to hook up an ethernet cable to download and install the drivers for the laptop the ethernet cable is not recognized it says no internet connection blah blah blah. Ok so I downloaded the drivers to a flash drive and installed some of them onto my laptop, no changes. So I was thinking of purchasing the recovery discs which im assuming include the drivers for the notebook for 35 dollars which is paltry in comparison to what I would pay if I took it to a computer repair shop, but how do I know that would work? I dont. I am looking for ideas or anything that I may be missing. I am not computer illiterate but I am not an expert. Any advice would be greatly appreciated Thanks!
Kelly

Hi, Kelly:
On your model normally it is very important to install the chipset driver first and reboot before attempting to install the ethernet (wired network) driver.
The chipset drivers install some motherboard driver which I think enables the communication to the ethernet adapter.
The problem is, HP does not include the necessary chipset drivers for your model (which I assume is a HP Pavilion dv6-6140us Entertainment Notebook PC).
So...Download and install the AMD Chipset Drivers and reboot. You want the first driver listed on the webpage.
http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064
Then see if the ethernet adapter works again or reinstall the ethernet driver after you reboot the PC.
The parts list indicates your model comes with a Broadcom wireless/bluetooth card.
Here are the links to the drivers you need for that...
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-107849-1&cc=us&dlc=en&lc=en
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-131427-1&cc=us&dlc=en&lc=en...

New iMac 750 GB Hard Drive Fail Smart Drive Test - Glitch or Problem

Greetings!
I have a new 24" imac with 750 GB hard drive which has had problems out of the box (system crashing several times a day/unable to re-start/application crashes/general sluggishness).
Five re-installs of Leopard (upgrade/clean install/install and erase)in five weeks when I finally used the latest version of Drive Genius and TechTool Pro (4.6.1). Both claimed hard drive problems. Specifically, TechTool Pro reported smart drive failure (see report below, please).
This seemed to confirm my suspicions that something was flawed with my iMac from the start.
I have returned the computer for a new hard drive.
The Apple-approved repair shop says they've installed a new 750 GB had drive sent by Apple and when they run TechTool Pro, they get the same smart drive failure report. The techie claims this is either a glitch with TechTool Pro, or with the hard drive, but that I have nothing to worry about.
What's your opinion?
Many thanks for taking the time to read this.
SMART
Saturday, December 29, 2007 1:18:12 AM US/Pacific
S.M.A.R.T. Self-Checks <Failing!>
Model: ST3750640AS Q
Mount Point: /dev/disk0
Capacity: 698.64 GB
Writable: Yes
Ejectable: No
Removable: No
Bus: Serial ATA
Bus Location: Internal
Revision: 3.BTH
Serial Number: 5QD2JVNE
disk0s2: Ma
disk0s3: Pa
disk0s4: Peppi
S.M.A.R.T. stands for Self-Monitoring Analysis and Reporting Technology. This test checks and reports on the status of the S.M.A.R.T. routines built into your drive. These routines monitor important drive parameters as your drive is operating. An examination and analysis of these parameters can aid in the prediction of drive failure. This will allow you to back up your data before your drive fails and the data becomes inaccessible.
S.M.A.R.T. Self-Checks
Attribute Normal Worst Threshold Status
1 Read Raw Error Rate
100 253 6 Okay
3 Spin Up Time
95 92 0 Okay
4 Start/Stop Count
100 100 20 Okay
5 Reallocated Sectors
100 100 36 Okay
7 Seek Error Rate
78 60 30 Okay
9 Power On Hours
100 100 0 Okay
10 Spin Retry Count
100 100 97 Okay
12 Power Cycle Count
100 100 20 Okay
187 Unknown
100 100 0 Okay
189 Unknown
100 100 0 Okay
190 Unknown
41 37 45 Failing!
194 Temperature
59 63 0 Okay
195 HW ECC Recovered
63 61 0 Okay
197 Current Pending Sector Count
100 100 0 Okay
198 Off-Line Scan Uncorrectable Sector Count
100 100 0 Okay
199 Ultra DMA CRC Error Count (Rate)
200 200 0 Okay
200 Write Error Count
100 253 0 Okay
202 DAM Error Count
100 253 0 Okay
S.M.A.R.T. Self-Checks <Failing!>
Tests Completed
Threshold levels are exceeded occasionally. You should consider backing up your data from the hard drive. You should continue to check the hard drive for failures.
S.M.A.R.T. Self-Checks <Failing!>
-end-

Greetings, all!
This has been my first posting, despite having owned 5 Macs over twelve years - which goes to show you how reliable they are, most of the time.
I am very impressed with the thoughtful responses, and I really, really appreciate you taking the time to respond.
Here's an update since my last posting. I picked up my repaired(?) iMac from the Apple-approved repair shop. The technician's report said (referring to the original hard drive Seagate ST3750640AS Q) "The drive has passed and boots into the OS without issue. Confirmed the smart status of the hard drive shows failed, but this is for an unknown attribute. This may not really indicate the drive is failing, but could be a possibility. Since all of the other tests have passed, I feel it is best to replace the drive under warranty for the customer.
About the new hard drive, the technician wrote: I have run a third-party smart utility on the (new, replaced) hard drive again and I have found that it is failing with the same error. The Apple test shows the smart status as OK.
I have researched this error and I have found that this attribute appears to be for temperature. Since both drives showed the exact same error, this attribute can be safely ignored for smart status. I was not able to replicate any issues with this machine other than the smart status failure so I do not think there is any other hardware failing in this machine.
If the customer continues to have issues, I would recommend reinstalling the OS one more time. If the issue still persists after this, then the customer should bring in the computer when issues are still happening so we can try to determine the cause of the problem better.
At first, my iMac was performing much better, but as I began to migrate data from back-up, I was not able to connect/re-establish my iphoto library, or re-establish my Apple mail accounts( both of which I have done countless times in the past without hassle).
I decided to run Apple's Disk utility which reports it cannot repair the new drive.
Just prior to my original posting, I had sent a copy of my posting to Micromat (TechTool Pro) asking for their opinion/advice.
Their response was: The SMART routines are built into the hard drive by the drive manufacturer. They are proprietary and different for each drive manufacturer. TechTool Pro just reads the status of the built-in SMART parameters and reports their status. Basically, a threshold exceeded indicates that the drive has exceeded what the manufacturer thinks are proper operating parameters for it and it may be getting close to failing. For an interpretation of the seriousness of a specific attribute failure you would need to contact the drive manufacturer. A failure is a warning to be sure to keep good backups and consider replacing the drive. If you get a SMART failure on a drive that is under warranty, the drive manufacturer will typically replace the drive.
Following are two links that might be of interest:
http://www.ariolic.com/activesmart/docs/glossary.html
http://www.ariolic.com/activesmart/docs/smart-attribute-meaning.html
I also took your (Looby) advice and called Seagate. (I also visited their web site, which recommends replacement of their hard drive under these circumstances!)
Within a couple of minutes, the tech person agreed that this is a serious concern and I should replace the drive.
Regarding Wiil's post, Apple's Disk utility says: smart status verified.
The SmartReporter utility reports the smart status is OK.
The SmartUtility application says:smart status failed. ID: #190 Unknown attribute.
For all other posters, this was not a New Egg purchase, which was not relevant to my post. Thank you just the same.
I've left a message for the Apple-approved store and will ask for another drive, and that, if possible, it be tested before I bring my iMac in to reduce the inconvenience.
I'm also wondering if I should switch to a 500 GB hard drive, although that would defeat the purpose of buying the larger drive for all the video I work with ( I have another 2 Terabytes storage with external drives).
Any further comments welcome - and thank you all again for taking the time!

Why do new hard drives keep failing in Mac Mini OSX Server?

Why new new hard drives keep failing in Mac Mini OSX server?

If it only failed in 8 days.. I just return the drives back to newegg and get a different brand like western digital. NewEgg has a 30 day return policy.
If you deal with any hard drive manufacturer now, they will give you a refurbished item and not a new item that you are entitled.
As for testing hardware....
http://support.apple.com/kb/HT1509
even if it still passed Apple tests.. it does not mean logicboard is fine..... it just means it passes the tests.
At this point, If i were you, I would just go back to NewEgg and send back the Seagates letting know they are bad and prefer a different brand such as Western Digital.
Install the Western Digitals and see how long they last. If they fail again in a a short amoung of time, it's the logicboard then.
This is based on experience in dealing with repairs with Macs, PCs, and other various kinds of Servers and computers over the last 10+ years.
In fact, One of my clients who has a Dual 4-core Intel Xeon Server with a Supermicro logicboard, one of their SATA drive ports are bad. Every 4 months like clock work the Mirror RAID Drive would degrade on that port. Then after figuring out that the drives are not necessary bad, I swapped to using another spare SATA port and since then no problems.

I have a 27" imac (intel) my hard drive failed and I installed a new one. This is my first time dealing with this so I am having trouble re-installing the OS. Install disc spits out and ? mark with folder appears what am I missing?

Like the title says. My 1 TB drive failed and unfortunately my computer isn't covered on the replacement program even though my hard drive is the one they are claiming to replace. So that is not a solution just to get that out of the way. So I replaced the hard drive. What I am having trouble with is re-installing my OS. I have 10.6. When I load it and restart it just spits it out and I get the question mark folder. What am I doing wrong is there a step I'm missing? I did do a back up to my Time Machine before the crash. Can I plug it into it and reload format? I'm new to this so any help would be appreciated.
Thanks!

Well, let's hope that nothing was jiggled out of place when you were installing the new hard drive. Your optical drive may just be out of alignment or the disc you have is "dirty." Get a lint-free cloth and some rubbing alcohol, then clean the disc as thoroughly as you can starting from the center and working outward in a concentric circlular motion. See if that helps. In particular clean the inner portion well.
If this does not help, then you have a problem. You have opened the computer yourself. That action voids all support from Apple. If you take the computer in for service the store may refuse to service the computer. This is not related to your now expired warranty.

I had a repair done on my MacBook Pro and had to have a new hard drive installed. The Apple Auth Repair Shop then updated the OS from 10.6.8 to 10.7.5. Now my iPhoto v 9.2.3 will not open and it sounds like it will not work with this OS. Can you plea

I had a repair done on my MacBook Pro and had to have a new hard drive installed. The Apple Auth Repair Shop then updated the OS from 10.6.8 to 10.7.5. Now my iPhoto v 9.2.3 will not open and it sounds like it will not work with this OS. Can you please advise?

You may need many other updates to retain compatibility with Lion. I suggest you reinstall Snow Leopard. Unfortunately, you will need to erase the drive first. Be sure to backup your data if you haven't done so already.
Clean Install of Snow Leopard
Be sure to make a backup first because the following procedure will erase
the drive and everything on it.
     1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
         with your computer. Insert the disc into the optical drive and restart the computer.
         After the chime press and hold down the "C" key. Release the key when you see
         a small spinning gear appear below the dark gray Apple logo.
     2. After the installer loads select your language and click on the Continue
         button. When the menu bar appears select Disk Utility from the Utilities menu.
         After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
         size.) Click on the Partition tab in the DU main window. Set the number of
         partitions to one (1) from the Partitions drop down menu, click on Options button
         and select GUID, click on OK, then set the format type to MacOS Extended
         (Journaled, if supported), then click on the Apply button.
     3. When the formatting has completed quit DU and return to the installer. Proceed
         with the OS X installation and follow the directions included with the installer.
     4. When the installation has completed your computer will Restart into the Setup
         Assistant. After you finish Setup Assistant will complete the installation after which
         you will be running a fresh install of OS X. You can now begin the update process
         by opening Software Update and installing all recommended updates to bring your
         installation current.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

Hard drive failed on windows computer. all data lost. backed up most itunes on an older model my passport ultra external hard drive. How do I transfer from external hard drive to new computer hard drive?

The hard drive on my windows computer failed and the data is not retrievalbe.
I had a new hard drive installed.
I had backed up on a older model my passport ultra external hard drive my itunes up to about a year ago.
How can I move the back up extenal drive Itunes data onto my new hard drive- will it work on itunes?
===========
Meanwhile my ipod has all my music and podcasts up till a month ago. What will I lose if I put my external drive music back on?

Hi Perilman,
Welcome to the Apple Support Communities! I understand that all of your iTunes media is on an external hard drive and you would like to move that media onto your new Windows computer hard drive. The following article has step by step instructions for this specifically. Part 5 in the External drive section is probably what is going to be most relevant to you.
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
Part 5: Copy music to your new computer
To copy all your music files (including the library file that holds all your playlists and other settings) to your new computer:
I hope this helps,
-Joe

I'm an avid Mac enthusiast who works in a creative field. However, I simply cannot afford a new Mac after my old one's internal hard drive failed. Can anyone recommend an affordable Mac option? I don't want to consider a non-Apple product.

I'm an avid Mac enthusiast who works in a creative field. However, I simply cannot afford a new Mac after my old one's internal hard drive failed. Can anyone recommend an affordable Mac option? I don't want to consider a non-Apple product.

Macs with a FireWire port will also boot happily from an External drive. You don't even need to open the MacBook.
Some users buy a drive they would like to have as a future Internal drive, and also buy an external enclosure. They get the External set up the way they want it, then swap with the Internal drive.

My powermac g5's hard drive failed, so I got a new hard drive with osx 10.5

I got a new hard drive for my powermac g5 after the other one failed. This one has osx 10.5 on it, I'm just wondering how im meant to install it, I'm not sure whether it will work straight away or whether I will have to install something or other with it. Thanks.

Hi-
As long as the drive is a SATA drive, and as long as the install was done on a PPC machine, or at least, with a Mac OS Extended format, the drive should be plug and play:
http://manuals.info.apple.com/en/PMG5HDDIY.pdf

"Macintosh HD could not be repaired"... Do I need a new hard drive?

So my macbook pro when I turn it on goes straight to the apple screen like normal, then it just sits there and loads forever.
I then booted it with the Disk Utility and tried Verifying and Repairing the disk (I selected my hard drive). The repair couldn't be completed and it said that "The volume Macintosh HD could not be repaired." I tried it a couple times with the same result.
Then I booted in Safe Mode and ran the "fsck -fy" in which I got a series of errors in response. The following is what I got back:
"Invalid leaf record count
(It should be 283 instead of 287)
**Checking catalog file.
Invalid sibling link
(4, 26092)
**Rebuilding catalog B-tree.
**The volume Macintosh HD could not be repaired."
I did a little bit of research on similar problems and everything has said that the hard drive is crashed and that I will need a new one.
Suggestions said to clone the hard drive to hopefully not use the files but that ultimately I need to buy a new one from The Apple Store.
Does anyone have any input as to how I should go about fixing this, keeping the files, and maybe not having to buy a new hard drive? Or what do I need to do to go about having a running computer?

I don't believe that the evidence you have presented necessarily indicates a physical failue of the drive; neither does it disprove it. What we do know is that crucial data structures on the disk have been corrupted.
Ideally, you have a current backup of your data (could be via Time Machine, disk cloning software, and/or online backup; multiple backups would be even better). If so, try reformatting the drive (while booted from your recovery partition if your system is new enough or the disks that came with your older system), reinstalling the system, and restoring from the backup. That should suffice if there is no hardware problem and your backups were from before the corruption.
Let us know if that helps. If you need further assistance, please let us know the model and year of your MacBook Pro and the version of [Mac] OS X you have been running on it.

My hard drive failed and during the setup of Illustrator CS4 on my new hard drive/pc, I was told I had reached the maximum number of licenses

My hard drive failed and during the setup of Illustrator CS4 on my new hard drive/pc, I was told that the maximum # of licenses for my serial number had been reached and so I am unable to install Illustrator on my working computer. This happened a couple of years ago and I called Adobe and they were able to 'reset' things but I don't see any way to talk to someone now to resolve this problem. BTW, I have the failed hard drive slaved in my new computer and am able to access files and such things, but have no way of uninstalling the Illustrator on my old drive. How do I fix this issue?

Contact Adobe Support thru chat and ask them to reset your activations.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Hard Drive Failed - How to get Blog/iWeb back to new hard drive?

Our hard drive failed and none of the data is recoverable. I have a new hard drive and want to do a new post on our blog, but am worried it will delete our old blog (hence all our pix etc too) if I publish from this empty new blog. How do I get the old blog back on our computer from the iDisk I guess? Any help would be great cuz I have no clue what I'm doing!
Same problem with our gallery and iPhoto. How to get those pix back in iPhoto apart from downloading them from the site?

For future reference:
_iWeb ’08: Backing up your Domain file_
_Backing up your iPhoto library_
How to back up MobileMe data
Paragraph 2.3 of this FAQ page gives some tips on how to use published files, graphics, photos, etc., to help rebuild your iWeb site from scratch:
http://iwebfaq.org/site/iWebBackupretrieve.html

My hard drive failed. How do I restore library on a new hard drive?

My hard drive failed. How do I restore library on a new hard drive?
Thanks.

if music was purchased in itunes you can restore as for cd's well if in ipod go here http://www.getsharepod.com/

New hard drive failed verification/repair

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