New hard drive, pages & keynote questions
I recently got a new hard drive for my macbook and I lost my word, powerpoint, etc applications. I have tried to download pages and keynote from the app store, but it says that my computer needs a software upgrade. Every time I try to do this, it upgrades my computer, but I still cannot get these applications. My computer is a 10.6.8, and it says that I need a 10.7.4 for the pages and keynote. I have tried to upgrade to this, but it keeps saying that i need like 10.7 first, but I don't understand why I can't just upgrade immediately to 10.7.4. Do I really need to upgrade through every step to get to where I need to be in order to get these applications? If someone could help me I would appreciate it, I need pages and keynote for my school work.
You need to either phone the Apple Store and order a download code for Lion, or purchase Mac OS X 10.8 if your computer is compatible, or install the DVD version of iWork.
If you previously purchased a version of iWork compatible with Mac OS X 10.6.8 from the Mac App Store, contact the Mac App Store staff.
(69461)
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New Hard Drive: Mac Face/Question Mark on boot
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I used disk utilities to verify and repair the disk and permissions which both finished successfully. I tried to reboot with the same result: Mac Face/Question Mark for a second and then it booted to the installation CD. I decided to erase and reinstall Leopard. Installation complete - Restart - Mac Face/Question Mark. I decided to turn if off for the night.
I powered up in the morning with short-lived success, as I got the Leopard Welcome video. I set up the system and did some software updates, which eventually required a restart. Boom. Mac Face/Question Mark. I decided to hold the option key on my next restart to see if I could select the hard drive installation over the install CD. I was able to do so, and it booted fine to the hard drive. I continued my software updating, installed some more software like iLife '08, Firefox, Open Office, Stuffit Expander, etc. After all my installation and updating, the system operates great, except when I have to start up. I still have the Mac Face/Question Mark.
I have a theory that the hard drive jumper is set incorrectly, but I don't want to waste 45 mins. cracking the thing open to find out. Can anyone confirm? I'm open to all other theories, of course.No jumper means Cable Select (CS). This would mean that the cable from the motherboard to the drive has a blue connector at the motherboard and a black connector on the end where the drive plugs in. The gray connector in the middle is the Slave position. Master/Slave relationship is determined by where on the cable the device is plugged in.
The CS cables and the setting was not used very often until around 2004 or 2005. Until that time all of the connectors on the cable were the same color and the Master/Slave setting was determined by the jumper on the drive.
It's very possible that you are trying to use a drive that's been setup for the newer systems as Cable Select, when actually you should force the drive to be a Master by installing a jumper on the proper pins.
Are there two deviced on the cable besides the motherboard, and are all of the connectors the same color? Or is the connector that plugs into the motherboard black? Then you are probably not looking at a CS buss. -
New Hard Drive still have Question Mark Folder
So I first got the 'Question Mark Folder' and had to keep running Safe Boot Mode to use computer. Finally got around to replacing the Hard Drive, but this Question Mark Folder still comes up trying to turn the computer on and now trying to setup the new hard drive. Won't let me do anything. I've tried all of the button combos/recovery mode/etc. Tried inserting both a backup disk of Mavericks and Snow Leopard, nothing. Is there any other problems that could cause this? Maybe a dead SATA cable? or something else small hopefully?
My newest Mac just did the same "folder of death" dance. It's too late for you now, but you might consider a passport backup drive.You can get 2&3 T-bytes now fairly reasonably priced. A given with computers is they will crash, just a question of how bad and when, so you can be prepared for the next time.
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Installed new hard drive and flashing question mark appears
I bought a new hard drive for my macbook pro (mid 2009) because my original harddrive bit the dust... I purchased it off of amazon which states that its specifically for macbooks and the reviews appeared to back it up. I saw a lot of people with great reviews of the same model of macbook that I have so I figured it was the best solution.. I connected the new hard drive but I am getting the dreaded flashing folder/question mark. Is this normal before re-installing the OS x? Heres the problem, I am out of town on business and do not have the original OSx disc on hand. So my question is, is the flashing question mark normal upon installing a new harddrive? and if so, is there away to install the OSx onto the new harddrive without the disc?
my macbook was running mavericks before the harddrive went to poo, however I did try to re-install mavericks before i ultimately realized that I needed to new harddrive. I noticed that rebooting my mac with command+r would give me the option to reinstall mavericks without a disc or anything. the next question I have is, would this still be do-able on the new harddrive? I tried the command+R option on the new harddrive but nothing happens.
Can someone help me out here, I am getting a little desperate as I have gone over a week without my mac and theres so crucial things I need to get done! Luckily I have all my stuff backed up on an external hard drive, I just need to get the mac running again. Thanks for taking time to read!1. Yes, it is normal. If there's no OS on the drive, there's nothing to take the computer past that point.
2. No, there's no way on that Mac model. You need to use an existing system(see #4).
3. Not on that Mac model; it doesn't have the Internet Recovery system, and there isn't a recovery partition on the new drive.
4. If the backup drive contains a bootable clone of any compatible OS, or a Time Machine backup created from Mac OS X 10.8 or newer, connect it and restart the computer with the Option key held down. If it doesn't contain either, you can't.
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New hard drive, flashing folder/question mark
I have a late 2009 macbook. I recently bought a 750gb seagate SATA hard drive. I tried cloning the current hard drive in disk utility which seemed to work fine but would not work when the hard drive was actually inside. Instead I simply got the flashing folder with the question mark inside.
I tried re-formatting it and cloning it again with 'SuperDuper' but had the same problem. I restarted the macbook and tried to reinstall Mountain Lion but then it says that the hard drive is locked.
I don't understand what could be the problem. Any ideas?If this is Seagate's 750 GB Hybrid (XT750) model, then you should know it doesn't always work in older Macs. Suggest you go for the XT500 model which is older and will work or do not use a hybrid model. Also, some drives that support 6 Gb/s SATA interfaces will not always work in a computer that only supports 3.0 Gb/s or less drives.
EDIT:
It's critical that new drives be prepared correctly as follows:
Drive Partition and Format
1. Boot from your OS X Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
If you are preparing an external or a non-startup drive, then open Disk Utility in your Utilities folder.
2. After DU loads select the desired hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size. -
Switching music library to new hard drive
Hi.
I recently bought a new external hard drive and transferred all of my music onto it from my old external hard drive. I'd like to change the music folder location to the new hard drive. My question is this: if I change it to the new hard drive, will the playlists be lost? I exported the library, but I think if I import it after changing the folder location that there will be double the songs in the library, but only half of them will be valid and I'd rather not have to go through all my songs and delete the ones that aren't found. Or will the library not be imported at all because it's a new location?
Long and confusing question, but I've probably just made it too complicated in my head. If anyone can offer me some advice, I would greatly appreciate it.
Thanks in advance.If you want to move your library to an external location, do it this way.
Copy the entire iTunes folder over to the new external hard drive (not just the iTunes Music folder you find inside it). Once copied then use these instructions to open the library from its new location...
How to open an alternate iTunes Library file or create a new one
http://docs.info.apple.com/article.html?artnum=304447
That's it. Nothing else to do. Just start using the library from its new location. Just make sure the external is always powered up and mounted before opening iTunes. If you start iTunes and the external is not on, it will default back to the internal drive location for anything added to the library. You may not notice it for a while and find a bunch of your stuff is spread across the external and the internal drive. You would then have to change the preference back to the external drive location and do a Consolidate library command to correct.
Patrick -
Can I use recovery disks on a new hard drive on a dv4?
I know the hard drive is toast in my dv4. Can I use the recovery discs I made when I got the computer to load a new hard drive?
This question was solved.
View Solution.Yes you can. That is the purpose of having the recovery media.
Replace your hard disk with one that is of equal or larger capacity. That does not mean use a larger than 750 GB hard disk unless yours had one installed when delivered.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer -
I had to install a new hard drive, so naturally I lost all my songs; they're still on my iPod mini, and I know that I can't upload them onto the new hard drive. My question is this: if I plug my mini into my laptop and open iTunes, will it sync and download "nothing" over what I already have on my mini? (in other words, will I lose everything if I sync with an iTunes library that doesn't have anything in it?)
Also, can't find a **** phone number for tech support anywhere on this site! grrDo not connect a full iPod to an empty iTunes!! You will erase the iPod.
These links will give you several methods of recovering whatever songs remain on your iPod; some free, some third-party software, some more comprehensive for restoring Playlists, Ratings, Play Counts, etc. Read them and their associated links before deciding on a strategy that works for you. There are many various third-party software programs that will offer a more robust process, or an easier GUI. Do a Google search for them if the links below leave you wanting…
Don King Resurrected: Deleted files from hard drive (free user steps – music recovery only)
MacMuse: Computer Crashed (free user steps – music recovery only)
Copying music from iPod to computer (a primer on various methods and software)
Copying Songs from Your iPod to a Mac or PC (resource for 3rd party software)
iPodRip Software
PodUtil Software
Senuti (Mac OS X v10.3 or higher Recovery Utility)
XPlay (Software For Music Recovery &/or Cross-Platform Functionality)
XPlay Photo Browser (For recovering Photos)
Extremely Simple Method:
1 - Open iTunes
2 - Edit=>Preferences=>’Advanced/General’ tab
2a --- ‘Copy files to iTunes Music folder when adding to library’: checked
2b --- ‘Keep iTunes Music folder organized’: checked
2c --- Click OK
3 - Attach your iPod to the PC and hold down the ‘Shift+Ctrl’ keys until the iPod is fully recognized (this will defeat the auto-sync process)
4 - If you get a dialog box to link the Library, decline this option
5 - File=>Add Folder
6 - Browse to and open ‘My Computer’ and select the iPod
7 - Click OK
8 - The music files should start to transfer back into iTunes
No Playlists, or Ratings, Last Played, & Play Count attributes will be transferred from the iPod to iTunes using this method
After recovering your song files, strongly consider developing a thorough backup strategy for just this type of situation (and many other potential disasters).
You need at least two full sets of your music, not including what is on the iPod:
-- One full set on the PC within iTunes (on internal HD or ExHD)
-- One full set on an separate external backup medium (CD/DVD/ExHD/other)
-- One (full or partial) set on the iPod
Music files on just the iPod and only one other medium is not considered having any backup.
If you cannot store your complete music files on the computer’s internal HD, then create and maintain at least two external sets (any multiple combinations of ExHDs, DVDs, CDs).
Backup both the music files and the Library database file (iTunes Library.itl). What are the iTunes Library files?
Here is a post on developing a thorough backup strategy:
http://discussions.apple.com/click.jspa?searchID=-1&messageID=1498152 -
I got new hard driver for my MacBook I don't have the cd but I do have flash drive that has the software I need help because when I turn on my laptop it shows me a file with question mark how can I install the software from the flash driver?
Hold down the Option key while you boot your Mac. Then, it should show you a selection of devices. Click your flash drive and it will boot from that.
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I got a flashing folder with a question mark. I got a new hard drive and upgraded to 4 gigs and can't open anything or reload the operating system? Help? FYI: I have been using boot camp with windows 7 and started getting a kernal_data_Page_error and it would reboot windows, i was trying to do a chkdsk on the next reboot, but thats when i started getting this issue. I have put in a new hard drive and went from 2 gigs to 4. I can not get the computer to do anything, even the monitor does not show anything now????
Prep your new drive:
Drive Preparation
1. Boot from your OS X Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID (for Intel Macs) or APM (for PPC Macs,) then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
After formatting has completed quit DU and return to the installer. Install OS X. -
Where can I buy a larger hard drive for my late 2008, 15" macbook pro? From reviewing questions and answers on the support community it would appear that having Apple remove the old and install the new hard drive is recommended. But how/where?
Welcome to Apple Support Communities
You can install the new hard disk yourself if you want to. You just need a 2'5" SATA II hard drive, which is compatible with your MacBook Pro. You can buy one at OWC > http://eshop.macsales.com/shop/hard-drives/2.5-Notebook/ You can filter hard drives by computer, so press a "Click to view all...", choose your computer in the sidebar and it will give you the compatible hard drives.
There are different brands for the MacBook Pro. The most recommended are HGST and Seagate, which have good reputation. A 7200 rpm hard drive will give you extra performance -
I had to get my hard drive replaced from Apple, I lost all of my music obviously. My question is, how can I get all my music off of my iPhone onto iTunes? Since it's a new hard drive, the iPhone isn't recognizing this as it's home computer.
You will need to use third-party software to transfer music from your phone to the iTunes Library. I recommend Phone to Mac - Pod to Mac | Macroplant.com.
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Transferring Itunes data and Library to new hard-drive question
Hello,
First I want to state that I made a mistake when I transferred my music to a new bigger harddrive. My bad.
I look here for some guidance, I read this article after the fact: http://www.ilounge.com/index.php/articles/comments/moving-your-itunes-library-to -a-new-hard-drive so it was too late for me and I got these "!" signs on all my song. I have over 5000 songs (not including podcasts, movie and TV shows.
I tried to move my library (succesfully) in my new hard drive so I could keep my laptop clean of all music.
I though I will be clever and replace the target links into the "Itunes Library.xml" and "Itunes music Library.xml" files. Well not so clever because I still have the issue.
My question: Does anybody knows what else should be done to fix this issue (if fixable)? I would try to avoid linking all my music one at the time by using the "locate" function that ITunes pop up when you try to start a song.
It is also too bad that you must do it one song at the time, I calculated that if I do 20 songs a day it's going to take me 250 days and more...
Thanks for any idea/solutions you may have
ThierryI though I will be clever and replace the target links into the "Itunes Library.xml" and "Itunes music Library.xml" files. Well not so clever because I still have the issue.
iTunes does not use these files.
They are created only for other apps to access the iTunes library.
Does anybody knows what else should be done to fix this issue (if fixable)?
See this -> iTunes Track CPR v1.3
"This script attempts to locate the files of so-called "dead tracks"--iTunes tracks designated with (!)--that you assume are not actually missing but are still located in the iTunes Music folder in their "iTunes File Order" (Music -> Artist -> Album -> file.xxx). Any correct files found will be added to iTunes and will replace the "dead track" in each playlist it appears in (except Smart Playlists). Most tag data will also be rescued." -
Sorry put all question on subject line. As I said fitted new hard drive, but all I get is a folder with a flashing grey question mark. Tried system disk but that is now just spinning around in DVD drive and I can't get it out. Any help with these problems would help
Sounds like the new drive is not being recognized. Could be it's a SATA3 drive with a 6Gb/s transfer rate and needs to be jumpered down to 3. But if the 2007 is 1.5, it may not work at all, even if jumpered down. Other possibility is a not properly secured cable or a cable that's come loose from the logic board.
What is the model of the 2007 Mac? What's the new drive? Did you do the installation or was it done by a shop?
You can find your model here. Look next to Standard Hard Drive:
http://www.everymac.com/systems/apple/imac/index-imac.html
Message was edited by: WZZZ -
New hard drive installed on my 2009 mac book. Can I reinstall pages, numbers, etc... from the App Store? I was running Lion.
HI Corey ...
Yes. Make sure you use the same Apple ID.
How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select which apps you want to re download. Then right or control click where you see Installed then click Install.
Make sure and use the same Apple ID used for the original purchase.
If you can't re dowload the apps, launch iTunes. From the iTunes menu bar top of your screen click Store > Authorize This Computer. Sign out of the iTunes store and try re downloading your apps from the App Store again.
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