New harddrive not recognized after boot

Hi,
I just got a new (never been used) Western Digital Green 4TB hard drive today, but it doesn't seem to be recognized by the OS after booting. In the BIOS it is recognized, but as having ~2TB of storage instead of 4TB. During booting I get this message a few times: "ata9: softreset failed (device not ready)". This causes booting to take around 30 seconds longer than usual and the drive makes some strange beeping noises while this is happening. Eventually the message stops printing, and the beeping stops, and the OS finishes booting, but the drive is not recognized at all.
Did I get sent a defective drive?
My motherboard is a z77 Sabertooth that I purchased in the summer of 2012. Is there a certain SATA port I need to use for a drive this big? Could it be that the drive is not getting enough power to spin up? I noticed that the drive has some extra pins that none of my other hard drives have, like in the left side of this image http://techreport.com/r.x/wd-red-4tb/straight.jpg. Am I supposed to plug anything into those?
Last edited by tylerpnn (2015-03-17 15:58:31)

The pins are for jumpers.
Try different SATA cables, SATA ports, and power connectors. If behaviour doesn't change you probably have a bad drive.

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