New hardware wizard can't find creat

my Zen microphoto went on the blink. upon trying to reset it appears to be hosed. Downloaded the new firmware for it but when I use the script it says the device isn't plugged in. upon plugging it in no change, if I reboot the zen, the new hw wizard asks for the original cd or location. Can't find the cd is there another place i can go to get this driver or whatever is on the installation cd? Ithink once this system recognizes the device the fw load will be fine.

Here's what I did
1. Uninstalled EVERYTHING (& restarted PC)
2.Downloaded the latest iPod Updater AND iTunes from Apple's Site (I didn't use the enclosed CD this time!)
3. Installed the new iTunes
4. Installed the NEW iPod updater
5. Plugged in the iPod (after doing a "reset")
6. From then on..I have to open iTunes FIRST before plugging in the iPod..(I think it's a bug in their software..shocking..eh?...)..This worked for me..If I just plug in the iPod first..without opening iTunes first..well..don't ask...)

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