New HP black ink cartridge fails

Just put a brand new HP ink cart into my HP photosmatr 6510 - it did the first 3 or 4 pages fine but after that NOTHING.
I must say HP is getting more and more greedy - reducing the ink in these already expensive cartridges.
Please advise

Hi, I am sorry that the info I provided is of no value to you, and I do understand it could be frustrating when things break. However, this is a user to user help forum, and people here volunteer their time try to help fellow users, so please forgave if their post has no diagram and complex.
Based on what you stated, I still believe the black printhead is out of service, and because the printhead on this model is not replacable, to fix the problem, the printer needs repair (to replace the printhead):
1. If the printer is still under warranty, please call HP support directly to have the printer serviced.
2. If the printer is out of warranty, you can have it professionally repaired, or follow the "VERY complex description" in the other post to get it fixed. Or
3. If you think HP is responsible, please call HP support directly to log a case.
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HP Photosmart 5510 fails to print with brand new 364XL black ink cartridge

The original HP 364 'SETUP' black ink cartridge worked well and I bought an HP364XL black ink cartridge via the HP website.
I installed the HP364XL this morning, but it's failing to leave any ink on the pages.
The cartridge seems to fit OK and there are no error messages. The paper goes through in the normal way, but comes out with no printing on it. The date on the box is SEP 2014, so it's not out of date.
I've tried to find what's wrong. I've checked the cartridge is properly installed and it seems to have ink in it. I've tried printing using the black cartridge again and again with different settings, such as 'Fast draft' and 'Normal', but each time the paper emerges with no printing. The 'Supply Levels' shows the black cartridge to be about 90% full.
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This is normally caused by the vent on top of the cartridge being clogged, or by a dirty printhead. The document linked below will help you work out the problem. Let me know what happens.
Black Ink is Missing on Printouts
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Branch new HP4500 black ink cartridge is not working

I have HP Officejet 4500 series printer. When I repaled branch new HP 901 black ink cartridge, the aligment page came out without black, message text shown not detected. I went through all trouble shooting step to check the ink level, to clean the print head, ...but was frustrated. The B/W document won't print at all. Please advice. Many thanks.
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What is the warranty ends date on the cartridge? (YYYY/MM/DD) If it's within warranty I'd advice contacting HP phone support...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Officejet pro 8000 not recognizing brand new HP black ink cartridge

Hi. My officejet pro 8000 is not recognizing a brand new HP brand black ink cartridge. The black ink indicator remains lit and it will not print. I have unplugged the printer, but this did nothing. It is wierd, when I open the door where the cartridges are, the light goes out, it only goes on again when I close that door. The printer was working perfectly until this . Any helpful hints? Thanks so much.

Hello chx2,
Welcome to the HP Forums!
I understand your Officejet 8600 is not recognizing your brand new black ink cartridge. I will do my best to assist you! Please make sure this printer is plugged into a direct wall. I just want to see if this makes a difference.
Next, please follow these steps in order:
1) Remove all ink cartridges from the printer, then close the door
2) Remove the power cord from the printer (Do not press the power button)
3) Please clean the ink cartridges by following this HP document here. (Also, make sure you have completed all the steps from this document)
4) Wait 60 seconds or more, then plug the power cord back in
5) Wait for the printer to turn on completely, then install the ink cartridges
6) Try to print a document
Please post your results, as I will be looking forward to hearing from you.
I worked on behalf of HP.

Officejet 4620 Brand new HP Black ink cartridge and it won't print black at all

Greetings, my printer recently ran out of ink. So I purchased a set of cartridges from Staples. I installed them and ran the Clean Printhead function. I now have great color and NO BLACK. I ran the clean printhead function numerous times. Its so frustrating to watch the evolution of printers over the last 2 decades go from reliable to unreliable all for the purpose of financial gains. I've had printers since the 80's, I used printers when they came with ribbon cartridges, which hardly failed, though they would indeed dry out. At least when they did dry out you would be able to put a new one in and continue. Now they have engineered replaceable printheads (because they were made knowing they will fail), ink cartridges that are not interchangeable (knowing that once you've had it with one printer model, you'll most likely switch to another brand or model) which uses a DIFFERENT model ink cartridge. All for finacial gain. Between my office and home, I've been through 4 printers in the last 2 years. I was a loyal Lexmark fan, untill my old one died and I purchased a new one, first thing I noticed was the changeable printhead, and I said to myself, uh oh, thats going to fail, and so said, so done, within 3 months of using the printer, Lexmark sent me 2 printheads and 2 sets of replacement inks free of charge. I still have a set of ink and a printhead because the LCD screen went blank, lol. Had to toss it. Ended up switching to HP which I believe is made in the same factory as Lexmarks after much comparison of models. Now I have the newest HP at my office and its been great thus far and SUPERB on ink usage, THUSFAR. I'm almost afraid to find out what my future has in store. I know I ran on alot off topic, BUT HP, YOU SHOULD BE ASHAMED OF YOURSELVES. I've now wasted $60 on a new set of cartridges and will most likely need a new printer since my warranty is expired. SMH. Bad Business!!!!
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Is your printer still in warranty? You can check with HP's warranty tool here. Are you located in the US?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Why would a new 564 black ink cartridge not print?

New black ink cartrige. Installed like usual. Won't print. Always worked before. Any thoughts?

Good day to you @holb , welcome to the forums
I read about the black ink not printing for you.
If you would like to let me know which printer model you're working with and the OS you're running on your computer, I will certainly look into the troubleshooting guides for you.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How Do I Find My Model Number?
Thank you
R a i n b o w 7000I work on behalf of HP
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HP Deskjet F4200: Won't Print In Black After Installing New HP Black Ink Cartridge (XL)

I am reading on this board that this problem exists on a lot of other HP injet printers.
One post is a detailed post on how to dis-assemble a F4620 to access the clogged print heads so that you can unclog it by running it under hot (tap) water.
It seems that these products were designed poorly, or with planned obsolescence so when this problem occurs (usually outside of warranty) and you call you tech support, HP will try to get more money of you by having you subscribe to post-warranty tech support, or better, have you end up buying another HP injet, and have the same issue again down the road.
It the print heads could be accessed and removed for sevice more readily, this problem would be more easily dealt with by most users.
Does anyone know if the dis-assembly instructions for the F4620 are the same for the F4200? Or better still, is there a U-tube out there on how to access/dis-assemble the F4200 to remove the print head for servicing (unclogging)?

The Officejet 4620 has an entirely different design from your printer. It has permanent printheads with separate ink supplies. [I strongly discourage folks from disassembling the printhead on the Officejet 4620 to clean it, the likely result will be a damaged printer. It would be much better for these folks to call HP support regardless of warranty as described in the post here. If they are in the US call 1-800-HPINVENt, elsewhere see the contact information here.] This does not apply to your printer.
The Deskjet F4200 series printer you have is an entirely different design. Your printheads are integrated into the print cartridges, and replaced with each cartridge replacement. In your other post I gave a link for troubleshooting steps for your printer, which would lead to this document. If the steps there do not resolve the issue I would suggest removing the black cartridge and gently blotting the printhead on a damp tissue. This should result in a strong black blot. If there is no ink at all it is possible the protective tape was not removed (sometimes the pull tab can separate from the tape. leaving the tape on the cartridge). If there is just a weak smudge of ink it is possible the cartridge is defective. In this case you could contact your dealer or HP for a replacement. If you want to take a more immediate action you could try soaking the printhead as follows: put about 1" of very hot (but not boiling) water in a teacup. Put the cartridge in the teacup with its nozzles pointing down and let it soak for ten minutes. After soaking remove the cartridge and gently dry the electrical contacts with a lint free tissue. Replace the cartridge in the printer and print a test page.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

NEW HP Black ink cartridge will not print

Our HP 6520 just randomly stopped printing black, it will print color that's it.
I've tried taking the cartridge out and putting it in water for a few minutes then back in and nothing. We have now bought 2 new black cartridges i'm at a loss any help would be greatly appreciated. I have already completed all of the troubleshooting listed the forums.
Also it's out of warranty being it's over a year old so HP support is not an option

The post here has links to a troubleshooting document for the Photosmart 6520. If the steps there do not resolve the issue please call HP Support, even if the printer is not longer under warranty. In the US or Canada call 1-800-HPINVENt, elsewhere see the document here for contact information. If the above does not give satisfactory results then please post back here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Deskjet 6980 will not recognize new hp black ink cartridge.

It will print with black but it does not recognize the cartridge. Also when you try and check the levels it will only show the color cartridge. Any suggestions. TIA

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Black ink cartridge in my Photosmart c309g-m won't print

I have an HP Photosmart Premium C309g-m printer. The black ink was low so I replaced the cartridge with a brand new HP564 black ink cartridge (not the photo black ink cartridge). The printer will not print the black ink cartridge since I replaced it. I have replaced it with a new black ink cartridge twice thinking that perhaps the first one was bad. I have shut down the printer as instructed and waited. I unplugged the power source and unplugged it from my computer. After waiting the instructed time period, I plugged everything back in, turned the printer back on and attempted to print again. The black ink cartridge still will not print.The color cartridges and the photo black ink cartridge are printing. I have done several clean printhead routines. I even attempted an alignment (this has failed). Now since the alignment procedure has failed, the printer attempts the alignment every time I turn it back on. This procedure continues to fail since the black ink cartridge still won't print! I am wasting all my color and photo black ink! What can I do to correct this problem?The error messages that I received were Oxc19a0007 and Oxc19a00013. I could not find any other solutions for this problem.

I have the same problem as redtailhawk, however no error messages. I have an HP Photosmart Premium C309g-m printer/copier/scanner. The cyan, magenta, and photo black cartridges were all low, so I replaced them with remanufactured HP564XL cartridges from 4inkjets.com, which apparently are from LD Products, which is on the labels on each cartridge. These are what I already had installed, and have been using sucessfully for the past two years or so. The printer will not print using the black ink cartridge since I replaced the other three cartridges. I believe, actually, that I tried to put a document and only the color text printed before I replaced the three cartridges. I tried another remanufactured black ink cartridge, thinking that the one I had installed might have become bad somehow. What I have tried:1. I cleaned the printheads from the printer network page, then did a 2nd deeper cleaning.2. I performed a hard reset by unplugging the printer while it was on, after it got finished performing all tasks, then plugged it back in 30-60 seconds later.3. I verified that all cartridges were properly vented.4. I soaked the printheads in hot water and noticed that quite a bit of ink flushed out of them. However, when I reinstalled the printheads and cartridges, all my ink level went down at least 50%. Before I removed the printhead, I also noticed that there was some black ink on the printhead that looks like it had leaked from the cartridge prossibly. When I run a print quality report or printer status report, I see that the black does not print at all; the other four cartridges all displays their levels. Also, every time I try to align the cartridges, the alignment fails. I do not get any error messages, though. I am running Windows 7 (x64) and printing via USB. I also tried printing via bluetooth as well as using the web services printer, neither of which worked. I also booted into Windows 8.1 (x64) RTM and attempted to print, but I'm having the same problem. Please advise me on what I can do to fix this problem, or if I have to buy another printhead. Thank you greatly in advance. Not sure if these would be useful, but I've include my printer's device information pages and well as the usage report.
Below is my printer's device information page: Below is my printer's usage report:

HP 5510 wil not print in black ink after installing a new black ink cartridge

My HP 5510 printer will not print in black ink after installing an official HP black ink cartridge. I see other people have had the same problem. I have gone through all the troubleshooting suggestions.
I would like to know if anyone has been able to fix this problem. I just spend money on a new XL cartridge. Any help/suggestions would be appreciated.

Hi @obxgirl,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
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Hi, I have a HP f380 all in one printer. I have installed new black ink cartridge and get error.

Hi, I have a HP f380 all in one printer. I have installed new black ink cartridge and get error stating please insert black ink cartridge.
Please Help

Make sure it is a genuine HP cartridge. Take it out and clean the contact on the cartridge and in the printer. Try again.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP Photosmart Premium Fax All-in-One Printer-C309a-new black ink cartridge will not print

i just installed a new black ink cartridge (manufactured by HP) when print quality became poor in the middle of a job. it completed the job fine, but when i have tried to print subsequently, only those parts of the document that are in color/greyscale will print. the black is simply absent from the document. the supply level is showing as fine and all diagnostics indicate there is no probem. i have not received any error messages. i have tried turning the printer on/off. i have tried cleaning the printheads. i have tried uninstalling & reinstalling the cartridge. i do not have any additional black cartridges to try to see if that will solve the problem, but as noted above, it did work initially. i am just printing to regular plain white printer paper. i have tried all the relevant steps in the HP troubleshooting document for poor print quality posted elsewhere on this page. nothing has worked! someone else's post mentioned resetting the printer, but did not say how it was done. any ideas on a solution??? thanks!
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To reset the printer, follow these steps:
While the power is on, remove the power cord from the back of the printer. Wait at least 30 seconds, then connect the power cord to the back of the printer, then turn the unit on. That will complete a power reset.
Now, missing black during printing can be a result of a couple of things. If it is only missing say when printing from Word, then the print settings within Word are set to grayscale only (or something similar) which would exclude the black cartridge. If it is from all programs, then it is either the main print settings set to grayscale only, or the printhead/cartridge is clogged up/dirty. If it is not the print settings, then create a print quality report and follow the steps in this document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624986&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Black ink cartridge will not print even after installing a new cartridge

my black ink cartridge is brand new and will not produce any print. The other 3 color cartridges are also new and they print fine. The set up cartridge is out of ink. Is it needed once the printer has been set up?

Hello rhergnal,
Welcome to the HP Forums.
I see that you are having some issues with printing in black.
Just so you are aware, you do not need to keep the starter ink cartridge once it has been used. It will not be needed again.
Please click on the following link that deals with when the Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Premium e-Al....
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Can't get NEW black ink cartridge to work in 5515 HP all-in-one-printer

Can't get NEW black ink cartridge to work in printer..help

Hi caralu,
I was just wondering if you were able to try banhien's recommendation? Please let me know the outcome.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

New HP black ink cartridge fails

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