New HP color laserjet pro mfp supply low

I just setup a new HP color laserjet pro mfp and it says the cartridge supply is low and won't print.

Hi @PamJones1 ,
I see that you are getting a "Low Supply", error message. I would like to help you out.
Make sure all the packing material is removed from the toner and inside the printer.
What is the full name and product number of your printer? How Do I Find My Model Number or Product Number?
How is the printer connected? (USB/Ethernet/Wireless)
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Similar Messages

HP Color Laserjet Pro MFP M277 will not install on Lenovo ThinkPad X1 Windows 7 64 bit

I tried to install printer driver software for my completely new HP Color LaserJet Pro MFP on my Lenovo ThinkPad X1 laptop. Lenovo runs on Windows 7 64 bit. The installation failed during Installation preparation (77% complete). The process stopped saying an error occured without indication of the cause of the error. I have tried installion both from the CD following the printer product and downloading from the HP web, with the same result. I then then turned on my old computer, a Dell Precision M2400 with Windows XP. The installation went perfect without problems on this computer. Is there a bug in the SW for Windows 7 (64), or is some part of the printer SW sensitive to HW variaton between PC companies even if the OS is the same?

I have the same problem with my Lenovo ThinkPad T420 running Windows 7 64 bit. Tried absolutely everything I could find on the blogs and nothing worked. To me, seems like a software problem (glaring, given the popularity of Lenovos and the Windows 7 64 bit systems). Returning the printer tomorrow and will not buy another HP printer.

HP Color LaserJet Pro MFP M277dw Installation Issue

Hi, I purchased a new HP Color LaserJet Pro MFP M277dw yesterday, and is having difficult time installing the driver. I tried downloading it online and using the CD that came with it. I have also tried to install in two different computers, one is a desktop with Windows 7 Home Premium, the other is a notebook with Windows 8.1. In all instances, it stops at "preparing for installation" stage with an error message that reads "A probelm occured while preparing to install software to your system. Please restart your computer, and run this installation again. If the problem persists, please check the product support web site for your product". I tried to restart the computers many times, and I have also tried to change windows "User Account Control Setting" to the least sensitive level, but still to no avail. I need help! Thanks,lateblue

John_Getzke, Thanks for your suggestion. However, I was using administrator accounts. I tried to create a new administrator account to do it again, but got the same result. lateblue

New color laserjet pro mfp m177 will not scan or copy

Product is new. The problem is that this unit will not scan or copy. I downloaded the latest drivers, but they would not install completely. I also ran thru some trouble shooting guides on the HP website, but still it doesn't work. It tries to make a copy, but it acts like it starts and then stops without completing the function. It's almost like the scanner mechanism is stuck. Anyone ever have this problem with a brand new printer?

Hello , Thanks for posting in the HP Forums, and welcome! I understand you are unable to make a copy or scan on your new HP Color LaserJet Pro M177fw MFP. I'd like to help you with this. Firstly, do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers. If the issue persists, I would suggest download and installing the most recent firmware for your unit. You can download the firmware update utility here:HP Color LaserJet Pro MFP M177fw Firmware UpdateNote: You will need to connect the printer via USB to update the firmware, as any interruption during the firmware update can cause more issues. If this still does not resolve the issue, please let me know if you are getting some sort of error message on the screen or any blinking lights to indicate what the problem may be. Hope this helps!

HP Color LaserJet Pro MFP M177fw - PostScript support?

Hi,
I'm looking to purchase a new printer/scanner/copier(/fax is a nice to have, but not mandatory), and I'm deciding between the following models:
HP LaserJet Pro 100 color MFP M175nw
HP Color LaserJet Pro MFP M177fw
PostScript support is important for me, and I know that the 175 has this. However, I'm not sure about the 177, even after digging through several web pages and documents. Here's what I found:
- The main specs page for the 177 says that it supports "PCLm". I'm not familiar with this PCL variant, so I don't know how it compares to PCL5 or PCL6, etc. I was unable to find more information on "PCLm".
- The "Software Included" section of Page 2 of the PDF datasheet for the 177 mentions "HP PostScript" driver. This is the only place where I've seen any potential indication that the 177 supports PostScript. This section also mentions a "PCLmS" driver. I could not find any further information on "PCLmS".
- The for User Guide the 177 only mentions PostScript in a section that refers to ePrint. However, it does not imply that the 177 itself supports PostScript.
- The Product Specifications page (in the Support section of the HP site) for the 177 has a "Printing Specifications" section which lists only "PCL3 GUI" next to "Device languages".
I'm guessing that the 177 does not support PostScript, but does anyone have any more definitive information? Also, is there a description of PCLm / PCLmS somewhere?
Thanks!
This question was solved.
View Solution.

Hi Clent
Here is some information on both printers.
Here is a url for the printer specifications for the Color LaserJet Pro MFP M177fw
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03901180&tmp_task=prodinfoCategory&cc=us&dlc=en...
Data Sheet also.
http://www.shopping.hp.com/shopping/pdf/cz165a.pdf
Fonts and typefaces Depend on Operating System fonts and typefaces.
Print languages
PCLm
Laserjet Pro 100 color MFP M175nw
http://www.shopping.hp.com/shopping/pdf/ce866a.pdf
Print languages
HP PCL 6, HP PCL 5c, HP postscript level 3 emulation, PDF (v1.7), HP PCL 6, HP PCL 5c, HP postscript level 3 emulation, PDF (v1.7), AirPrint™ compatible
Hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Color LaserJet Pro MFP M177fw How to Scan

I just bout the HP Color LaserJet Pro MFP M177fw printer today and don't know how to use the scanner. I use Windows 8 operating system. Please advise how to use th scanner function. Thanks.

Hi, From page #38 of the manual: Scan by using the HP Scan software (Windows)
Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application.
1. Load the document on the scanner glass according to the indicators on the product.
NOTE: For best results, load small-size paper (Letter, A4, or smaller) with the long edge of the paper along the left side of the scanner glass.
2. Click Start, and then click Programs (or All Programs in Windows XP).
3. Click HP, and then select your product.
4. Click HP Scan, select a scanning shortcut, and then adjust the settings if necessary.
5. Click Scan.
NOTE: Click Advanced Settings to gain access to more options.
Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts. Regards.

Can't install Color Laserjet Pro MFP M177fw

I'm having trouble installing the drivers for my new Color Laserjet Pro MFP M177fw AIO printer. I'm using a Sony Vaio VPCX118LG running Windows 7. I initially successfully installed the software from the disk provided some weeks ago, and had the printer running satisfactorily. About 3 weeks ago, I attempted unsuccessfully to install Office 2013 on the 32 system, and finally gave up trying and went back to Office 2010. Since about that time, I've been unable to use either of my M177s (I have two printers in my two offices in different cities; the one in Sydnay is working fine with my HP Pavilion desktop up there, but now won't work with my laptop, as won't the other identical printer in Canberra). I've tried uninstalling the software (using the Uninstall utility on the disk provided with the printer) and reinstalling. The install process seems to be proceeding normally but at about 99% complete stops with a message about a "Fatal Error". When monitoring the process using the Windows dialogue, the failure appears to coincide withthe installation of the last driver (after the Scan, Fax, USB Printer, etc...the one called, "HP Color Laserjet Pro MFP m177fw"). I've tried downloading the installation files and drivers from the HP website and installing from the disk provided, but neither method works. Can someone there offer any help, please? Claude

Hi , I think it's time to take the proverbial gloves off. I suggest you try a selective start up on your PC working directly with MSCONFIG to try and determine what, if any Windows service or program is interfering with your ability to install the drivers. Here's how: Click on the Start menuIn the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboardWhen the System Configuration Window opens click 'Selective Startup' and uncheck Load Startup ItemsClick the Services tab. Check the box at the bottom for Hide All Microsoft ServicesSelect Disable AllSelect Apply and OKRestart your computer when promptedAfter you reboot, try the install again. If you're able to finish the setup we can safely assume there is a background program or service on your computer blocking the install. You will need to enable one service at a time on your computer to locate the program that's blocking your printer from printing. Here's how to undo the above-noted MSCONFIG steps: Click the Start icon.In the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboardWhen the System Configuration Window opens click 'Normal Startup'Click Apply and OKRestart your computer as prompted. If this approach falls short I recommend you reach out to our tech support team. You can click on the following link to initiate a case: www.hp.com/contacthp/
Once you fill out the online form to create your case you can choose from different direct contact methods. Best of luck,

Mac cannot detect scanner option on HP Color LaserJet Pro MFP M177fw after trying every method

Hello,
I have recently purchased the new printer HP Color LaserJet Pro MFP M177fw and I am having a lot of trouble trying to scan. I have spend hours trying to fix this.
I have tried all the methods on this website, (trying through preview, printers and scanners (no scanner option showing) image capture, etc. I have also installed all the necessary drivers with no luck (CD and from HP website)
Then I tried all the other methods that were listed, I have tried restarting, deleting drivers and proceeding through image capture, preview and sanner and printers, it just does not have scan option anywhere.
The printer is working fine though, and I am connected to the printer through wifi
I do not know what else to try, please help.
Kinds regards
Zhanna

Hi @student ,
I see by your post that you aren't able to scan through the wireless network. I would really like to be able to help you resolve this issue.
When you added the printer, did you add it as a Bonjour printer or did you have to type in the IP address and add it through IP Protocal? The reason I am asking is because when adding the printer through IP Protocal you can only print, your not able to scan with the printer added this way.
Check the driver name that is installed for the printer. It should list just the printer's name. (HP Color LaserJet Pro MFP M177fw )
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the printer name isn't listed properly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver. (you might have to click the drop down to select the printer's name to add it in)
If you are still having issues, uninstall the printer software.
Uninstalling the Printer Software.
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer.
Empty the trash.
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then install the printer software again. HP Color LaserJet Pro MFP M176/M177 Series Software.
If the issue persists, connect the printer directly to the Mac and try and scan through a USB connection. Just to rule out a network issue.
Please let me know the outcome.
Have a fantastic day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Color LaserJet Pro MFP M277dw digital sending feature

Does the HP Color LaserJet Pro MFP M277dw support the scan to file over network feature?
I have a Windows Server with a file share, and I want users to be able to scan documents to the file share. Can I do this with this printer??
Kindly help...

John_Getzke, Thanks for your suggestion. However, I was using administrator accounts. I tried to create a new administrator account to do it again, but got the same result. lateblue

Color laserjet pro MFP M177fw loses IP address

New Color Laserjet Pro MFP M177fw keeps losing the IP address so my computer won't print via wireless. What to do?

Hi markfanderson12,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand the printer keeps losing the IP address.
I will be happy to help you.
When the printer is installed on a network, (wired or wireless) the router assigns it an IP address.
However this IP address can change for various reasons. Most of the time the printer software will often adapt to the new IP address and printing functions will carry on as normal but the scanner software will not.
I would setup a static IP address for the printer once it is back on the network again to resolve this issue.
Printer Does Not Maintain Wireless Connection. Go to Solution three: Assign the printer a static IP address.
At the bottom, select Additional information for Tips for troubleshooting a wireless connection.
Hope this helps.
Thank you for posting on the HP Forums.
Have a nice day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Color LaserJet Pro MFP M177fw Not working with Fedora 14

Our ERP is compactible up to Fedora 14. But I newly purchased Printer(
HP Color LaserJet Pro MFP M177fw) is not working with this OS.
Give me a urgent solution

Hi @HealthITLadyRed,
I read your post and see that the printer is making noise and is stuck initializing. I would really like to be able to help you resolve this issue.
I have provided some steps to try to see if we can resolve this issue.
Check and remove any packaging material inside the printer and toner.
Disconnect the USB/Network/FAX and power the printer on Standalone.
Do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
If the issue persists, perform a power drain by disconnecting the power cord from the back of the printer and keeping the power button pressed for 30 seconds and in case of a power switch keep the switch in ON position for 30 seconds before reconnecting the power chord.
Update the printer's firmware by a USB connection. Software and Drivers.
Select Option 2 and wait for the page to load and then select the link for firmware. This resolved the previous posters issue.
I can send a private message with another step to try.
In the forum beside your handle name just click on the envelope to view it.
How is the printer connected? (USB/Ethernet/Wireless)
What happened prior to this issue? (paper jam, changed toner) Any feedback would be appreciated.
Is this a new printer?
If you appreciate my efforts, please click the Thumbs up button below.
If there is anything else I can help you with, just let me know. Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Doesn't feed paper. color laserjet pro mfp m177fw

I just bought the Color Laserjet Pro MFP M177fw. I removed all the packing as instructed in the installation guide.
While initializing the printer makes a strange noise. When I try to print it gives me a message to load paper. No matter how much paper I load in tray 1 it gives me the same message. I removed the paper and tray 1. Then using a torch I looked in the bin and I don't even see the white metallic rod moving when I give a print command. I suspect that there is something stopping the metalic rod from rotating. I see two black clips on both ends of the rod. Manual didn't mention it but was I suppose to take them out? Or there is another problem?
Need help.
Thanks
FKK

Hi @fkk ,
I read your post and see that the new printer is initializing and the printer makes a strange noise. You are also getting the message to "load paper". I would really like to be able to help you resolve this issue.
It sounds like there might be some more packing material inside the printer. Please check and remove any packaging material inside the printer. Here is a document for Setting Up the Printer Hardware for HP Color LaserJet Pro M177fw MFP Printers.
Disconnect the USB/Network/FAX and power the printer on Standalone.
Do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
If the issue persists, perform a power drain by disconnecting the power cord from the back of the printer and keeping the power button pressed for 30 seconds and in case of a power switch keep the switch in ON position for 30 seconds before reconnecting the power chord.
Try and update the printer's firmware. HP Color LaserJet Pro MFP M177fw.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
How is the printer connected? (USB/Ethernet/Wireless)
If you appreciate my efforts, please click the Thumbs up button below.
Thank You. I look forward to hearing from you.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Scan to email on Color LaserJet Pro MFP M177fw

I am trying to download the Printable "Scan to Email" onto my Color LaserJet Pro MFP M177fw but It keeps throwing an error?
When I bought the printer (yesterday) i was told that I could set it up to Scan in a document and have it automatically send out as an email to a recipient. How do I accomplish this?
thanks!
This question was solved.
View Solution.

Step by step -
I want to walk up to my M177FW
place a document on it
scan it to either an email address or a folder on a server on my network
My old unit the OfficeJet 6500 could do this - i cannot believe the newer tech cannot. Please tell me what i'm doing wrong and please do not ask me to walk to a PC and run special software. Use the scenario above - thank you

Color LaserJet Pro MFP M176n installed but not printing

Hello Everyone,
I have problem with my printer Color LaserJet Pro MFP M176n.
at thebegining i try to install it buteverytime i run the installer it give me HP Installer error, so i installed the Microsoft Net Framework 3.5 and run the install and it was working perfict, i install the driver on USB cable and after it show me successfull and print test page and finish, so i click print test page and in printer and fax the printer M176n Show 1 printing job and then 0 but no print came out i try again same, i remove the cable and plug it again the printer is responding perfictly but still not printing i check the scanner and its working fine but only the printing is not, so i try to install it through network and it was sccessfully installed with IP but when i print, still the same 1 printing Job but nothing came out of the printer when it came 0 printing job.
Please help......
- Windows is windows XP 32bit
- Printer name Color LaserJet Pro MFP M176n PCLms
Thanks
I did try to use Scan Doctor, the printer didnt print at the first check but when it ask forenternal print test page it printed then it ask me toif it print of not and i click yes it print in enternal print so it ask me to remove and reinstall so i did 2 to 3 times and still same will not print but when run Scan doctor it will print on enternal print .....
Wael Hilal

Hello @ Averus89,
Welcome to the HP forum. 
I understand you have done quite a lot to resolve your M176n and its connection to the ePrint service. 
I would like to help you with this issue. 
If the printer is not printing the web services info sheet, or allowing you to add it to HP Connected, I
would set a manual DNS. 
I wont go into great detail about setting this up. From your post, I feel you know your way around the printer and your network. If I am mistaken, let me know. I will go into detail. 
The DNS to try is:
Primary: 209.244.0.3
Secondary: 209.244.0.4
Set the DNS then try printing the web services info page again.
Let me know if this helps.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

HP Color LaserJet Pro MFP M177fw fax to pc

I have just bought this printer and want to msend faxes to my pc. I was told by PC world that it had this function. So far I cant find it can anyone help. Many thanks

Hi ,  I would be happy to help shed some light on the issue your are having with trying to setup this Color LaserJet Pro MFP M177fw to receive your faxes on your PC.  I have looked into this further for you, and I'm pretty sure this model doesn't support receiving faxes on your PC. You can double check to make sure I haven't missed it in the COLOR LASERJET PRO MFP M177 User Guide.
I did however locate a different model, where in the manual does provide instructions on how to set this feature up but it is a black only printer. Its the LaserJet Pro MFP M225dw (again black only, no colour.)
Step 5 (Optional): Configure settings for receiving digital faxes (Windows) The product can save incoming digital faxes to a computer folder. Use the HP Digital Fax Setup Wizard to configure the settings. This feature is available only for Windows. 1. Click Start, and then click Programs. 2. Click HP, click the name of the product, and then click Digital Fax Setup Wizard. 3. Follow the on-screen instructions to configure the settings.  HP also has this feature available on it's HP Officejet Pro 8610/8620/8630 e-All-in-One Printers, which are Colour Inkjets. Some of the commerical products also support this feature but I'm unsure of which ones. I would really suggest contacting HP Shopping for more information on these models.  Hopefully this has answered your questions, and please let me know if there is anything else I can do to help.   Thanks,

New HP color laserjet pro mfp supply low

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