New HP Envy 15 wont start and HP Support wont help under warranty

Seems that once you purchase an HP product these days and register it online and show the warranty data that HP will not do any warranty work for you unless you produce the sales receipt. I work internationally and travel the world. Recently purchased an HP Envy 15 in Los Angelas in April 2012. It was a fantastic machine till two days ago when it decided to just quit. Nothing, no indications, no fan, no noise just dead. I troubleshot the cord, the power, the battery and had IT look at it and it appears to be a motherboard issue. So I contacted support only to learn that because I dont carry every purchase receipt I have for all products i have purchased in my life and one of them being this Laptop, they refused to work on it even though it is clearly registered and shows that it has a warranty! Once again HP has let its customers down and put in place a policy that is rediculous and uncalled for to protect themselves from anyone ever using thier service, if that is what they actually have? I suspect it is just a call center and there is not a repair station and they just use the receipt as an excuse because as I tried to go higher up in the management to talk to someone with an intelligence to understand that when travelling you dont carry your lifes receipts with you, I was shuffled to one connection to another until I reached a man that gave me a number to call that didnt have a person on the end of it. This is HP at its best. Sell a product and dont take the time to be there when you need them. I will stop spending my hard earned money on HP once again. They have shown thier true business colors once again. Good bye after a decade of supporting your products. Not again. Disgruntled and angry at your lack of support.

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New HP Envy 15 wont start and HP Support wont help under warranty

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