New HP office jet 5745 won't copy or scan from glass

Brand new officejet 5745 won't copy or scan anything from the glass.  I insert paper, choose copy and the document feeder from above runs, lightbar doesn't move and it produces a blank page.  When trying to scan from computer, I get an error message to insert document into document feeder. Help.
thanks.
This question was solved.
View Solution.

Hello cdnmaggies,
Welcome to the HP Support Forums!
I understand that the Officejet 5745 will only attempt to scan or copy from the ADF. There could be some packing material or tape triggering the sensor in the ADF. Open the ADF and look for anything that got missed.
If it is clear, load a plain piece of paper into the ADf and tell it to copy. When the paper is fed through and done copying, ensure that there is not message on the screen that an original is loaded. If this is displayed, remove the power from the back of the printer to reset the memory.
Ensure the printer is connected to a wall outlet directly and then connect the power back to the printer. If the there is no  message, try copying from the glass.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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    Symbol Set:
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    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
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