New hp Office Jet Pro 8500 A910 will not take printing from computer to printer

My new HP Office Jet Pro 8500 A910

Hi Acepvteye,
Welcome to the HP Forums!
I understand that you cannot print with your HP Officejet pro 8500 A910, and I am happy to help you with this
issue!
For further assistance, I will need to know:
If the printer is connected, Wireless, or USB.
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is able to make copies by itself.
If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Office Jet Pro 8500 Offline Will Not Print

Please help! I cannot get my Officejet Pro 8500 Wireless to print. I have had this printer since early September and have not gotten it to work wirelessly on my laptop with the exception of using the USB configuration.
I have a Dell laptop that I had issues in the begining to recognize the printer, but it does now. But when I go to print I get an error message that the printer is "offline" and I'll get another error message "document failed to print". I have made sure that the printer is on line by going through the control panel, printers etc sequence. I have shut off the printer and unplugged the router, too which is a Linksys WRT350N Wireless N. But to no avail. I have a Dell desktop which is wired through the router works fine as does two other wireless laptops which are HP and a Sony Vaio which print wireless. The latter two running Vista, while the Dell laptop in questions runs XP Professional and the Dell desktop runs XP. I have the same issue with a HP C4500 wireless which works fine with all the computers in my home except the Dell laptop. Any help is appreciated.
Sincerely,
DeeDubb
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Yes that is your problem. VPN will not allow any network device attachment, including printers, while VPN is active.
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I am employed by HP

Upated from windows 8 to 8.1 now my office jet pro 8500 premier will not print

is there a fix for this
This question was solved.
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Moe,
This is a fix - you need to update the printer software with the new Full Feature Software for Windows 8.1:
HP Officejet Pro 8500 Premier All-in-One Printer - A909n Drivers
Be sure to take a look at the other documentation available for your printer.
Click the Kudos Star!
It is a great “Thank You” to the HP Experts who are here to help!
Kind Regards,
Dragon-Fur

Office jet pro 8500 program will not instll completely

I have a officejet pro 8500 that stopped scanning and the solution centre doesn't work. I have deleted and re-installed the full version drivers several times and I get a fatal error when the program gets to installing device. I have been sent a solution by hp and everything is okay until checking step d , and there is no communication between printer and computer. What is the solution to fixing this. I am running windows 7 and using an ethernet cable.
Ellie

Hi ellie_dilly,
I'd like to help. Can you answer some questions?
Can you print a Printer Status Report from the printer controls by going to: Setup / Reports / Printer Status Report and give me the Product # for the printer?
Can you give me the steps you took, with as much detail as possible, to uninstall the printer?
Are you using a disk or download for the install?
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

Hp officejet pro 8500 a910 does not give me the option of printing in black and white

Hello,
My hp officejet pro 8500 a910 does not give me the option of printing in black and white. How do I choose to print in B&W when the option does not show up under properties?
Thank you.
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Hi,
From the application being used to print, Click File > Print
Click Properties or Preferences to access the Printing Preferences Dialog.
Click the Advanced button at the bottom of the window.
Under Printer Features, Click the Print as Grayscale selection box and set as High Quality Grayscale or Black Ink Only.
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HP 8500 Office Jet Pro- One color will not print

HP 8500 Office Jet Pro- Windows XP
All of a sudden I can no longer print yellow. I changed the cartridge and cleaned the heads several times. Diagnostics says the heads are clean.

Hi Nort504,
I understand you are having an issue with one of the colors printing on your Officejet 8500.
If you have already followed the troubleshooting document provided above by pcwizard, I suggest contacting HP's Technical Support to see if they have any other options for you, as the end of the guide is suggesting replacing the printhead or unit itself.
Here is the link you will need to find the correct phone number for your region: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Take care,
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Software Problem with the HP Office Jet Pro 8500 A910

Hi Guys
I'd like to know if
The HP Officejet Pro 8500 A910 is supported by the OS X Image Capture Application?
I don't find a MacBook Pro software for this Printer. It is a Multifunctional Printer what prints, scans and also fax !
Now i'll try to scan with the PDFScanner from The Mac App Store.
Do you think it will work with this Printer?
Please help me
Yours,
Felix

Hi @Curved , and welcome to the HP Forums!
I see you're having issues with your ink output. I'd like to help!
I would recommend removing the cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also suggest following the steps laid out in this document:
Fixing Print Quality Problems for the HP Officejet Pro 8500A e-All-in-One Printer Series
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

My Officejet Pro 8500 A910 will not print green anymore

I have a Officejet Pro 8500 A910 and it will not print green anymore. I have done the cleaning procedure and there is ink in every color. When I print the PQ Diagnostics report the green box i missing. What can I do?

Hello FP160,
I see that this is your first visit with us here on the HP Forums. Please let me take a moment to say "Welcome".
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry to hear that you are having some issues when it comes to printing anything in green. I see that you have also attempted some steps in cleaning the printer. I am going to give you a document that gives great detail in troubleshooting Print quality / Defective printouts. This link has different documents that deal with print quality issues.
One other thing that could be affecting the Ink Delivery System is how you have the power cable connected. If you have it connected to a power bar/strip, please remove it and connect it directly to a wall outlet. Here is a document that uses a LaserJet printer as an example but it is meant for all HP products in general. Please click the link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please write me back if you are still having issues or if you have additional questions.
I look forward to hearing from you but if it is not today, I hope you have a Fantastic Tuesday.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

My office jet pro 8600 premium will not turn on. help

My officejet pro 8600 premium will not turn on. I get a message "there is a problem with the printer or ink system. Turn off and back on and if that doesn't work turn off and unplug the power". Turn back on. I have done all instructed to do but it will not bring back the opening menu. Please help.

Hi @wheelersburg,
Welcome to the HP Forums!
I noticed that you are getting the message "there is a problem with the printer or ink system. Turn off and back on and if that doesn't work turn off and unplug the power". With your HP Officejet 8600 premium. I am sorry to hear this but I am happy to help!
Please take some time and go through this guide, A 'Problem with Ink System' Error Message Displays on the Control Panel or Computer During Setup.
Hope this guide is helpful!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

I have a hp office jet 6600. It will not wake up to receive e-print.

I just bought a office Jett 6600. It will only recieve E-print when it is awake. The print will not wake up to receive eprint. Not much good if i am traveling. <script id="JSScriptForDynamicControls" type="text/javascript" src="https://www.billeo.com/page/js/amex/insitedominspector.js"></script>

I would make sure printer is plugged directly into a wall outlet. I would also make sure that printer had latest firmware update.

HP Office Jet Pro 8500 A910 using ink too fast, black missing intermittingly

If the XP Experts can help me, I'll be eternally grateful.
I've only printed a total of 932 pages from my printer that was purchased nearly two years ago in June of 2012. The yellow cartridge ran out a couple of months ago, so I replaced that ink cartridge (with genuine HP 940 XL) and printing has been an issue ever since.
At first, the black was very faint and there were lines through all of the colors on a test page, so I went through the print head alignment and print head cleaning procedures and then seeing that the levels were low on the other inks, I replaced those cartridges as well. I cleaned and aligned, and cleaned and aligned, resulting in the creation of the about 30 of the total of 932 pages that were printed. I did the printhead cleaning procedure, removing the printhead, etc. as recommended in the forum and it did nothing. I haven't moved the printer and I have it plugged into a dedicated outlet (not a power strip).
I gave up on it and used my faithful, B&W stand-by Samsung laser printer in the meantime.
Then one day, a couple of weeks ago, I decided to try to print again from the HP. It worked! It was a miracle, but it didn't last. It printed a couple of pages correctly, then it printed very faint colors and I got a message that my yellow cartridge needed to be replaced. WHAT! I had replaced it with an XL cartridge only about 30 pages ago. Really? The original cartridges lasted for nearly 900 pages.
So, I dutifully bought new ink and replaced the yellow cartridge. Still not printing with deep enough colors. I noticed that the other cartridges, except for black were very low, so I replaced them as well. That seemed to do it. I printed a perfect page right after!!! However, my excitment was short lived as the next page I attempted to print failed to show any black. I cleaned and aligned the printheads, and even replaced the black cartridge even though it was still half full. Still not able to print. The test page that I printed that shows the number of pages printed in magenta.
I don't know what to do now. Probably need to replace the printer, which is a pretty crappy solution. The warrenties should be based on the number of pages printed rather than the purchase date.
If the XP Experts can help me, I'll be eternally grateful.

Hum. I'm not surprised that this advice, but I am extremely disappointed in HP. This is my 2nd inkjet printer from HP and up until this printhead issue, I was very satisfied.
I wish I hadn't invested so much in ink (two sets of XL cartridges) trying to get this printer to work. Does a bad printhead explain why the ink was used up after 30 pages? I don't know where the ink went, because the test pages didn't have much on them. High capacity ink cartridges are a joke. Twice as many pages, really?
Based on the numerous problems with printheads as evidenced by other forum posters, I think it would be foolish to spend another dime on this printer. 930 pages and I need a new printhead is unacceptable. I will search for a replacement printer, and not necessarily HP.
If another expert has a solution, like HP extending my warranty or providing me with a free printhead, or providing me with a special rebate, I want to hear from you!

Can't print from I tunes on my new HP Office Jet Pro 8500 A909.

My laptop has Windows XP SP3 32-bit and no recent changes have been made to it other than installing the new printer. When I try to print a CD Jewel Case label from Itunes, my printer recognizes the request, but simply beeps and then does not print. After I cancelled spooling and started printing directly to the computer, it started printing the left side of the song list, but that's it. No error messages have been received. I would appreciate any suggestions anyone might have.

If your router supports dual band broadcasting 5Ghz and 2.4 Ghz, log into your router and look at the two wireless profile names. The names (SSID) should be changed so that they are different from each other for each band 5 and 2.4. Also if the SSID is the default SSID that ships with the router, change it to a unique name as a neighbor within range may have the same SSID. Rename to "my unique SSID" and connect the printer to the new network name "my unique SSID" as example. If you need further assistance, list the exact model of your router
I was an HP employee
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Printing from iPad to a office jet pro 8500 A910

1. Does this printer (set up on wireless) support printing from an IPad . 2. On the control panel I am asked for a proxy address. What is this or how do I find it? Please help.

Hi Clarkbar,
I understand you are having difficulty with the printer requiring a proxy. Here is a helpful thread I found.
How to Configure Proxy Settings for HP Officejet All-In-One Printers
Please let me know if this resolves the issue you are experiencing. If it does not, I will be happy to follow up and continue working with you until until we can get this solved.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Office Jet Pro 8500 A910 Series stoped printing in black even after replacing the cartridge

Printers all in one

Hi @Curved , and welcome to the HP Forums!
I see you're having issues with your ink output. I'd like to help!
I would recommend removing the cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also suggest following the steps laid out in this document:
Fixing Print Quality Problems for the HP Officejet Pro 8500A e-All-in-One Printer Series
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

I can't get my hp office jet pro 8500 A910 printer to print in color when I want to .

When I want to print a page from the internet in black & white it prints in color. When I want to print an excel file in color, it prints in black & white.
This is a new problem. My printer use to work just fine.
My operating system is Windows XP.
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View Solution.

That means it most likely a setting, Check the following. (steps written for windows 7)
Go to the control panel and find " Devices and printers" and doulble click it.
You should see the icon of your printer their, choose the one without fax in the name.
Right click it and choose " printer properties".
On the "general" Tab click on "preferences".
In the new screen on the "layout" tab cick "advanced"
In the new screen make sure "print in grayscale" is turned off and click ok severall times until all screens are gone.
Try printing again. And make sure in the print screen color printing is also checked.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
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New hp Office Jet Pro 8500 A910 will not take printing from computer to printer

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