NEW HP Pavilion 500-205t CTO Desktop PCComputer not loading Windows 7

For a year and a half, I had an HP pc that wouldn't load Windows 7 properly. I finally had enough and bought ANOTHER pc and it was delivered YESTERDAY. After spending $500 on a new tower, but before I added my printer or loaded any of programs or favorites on it, I discovered that this PC has the same issue!!! Now, I'm even more frustrated than before.
If I leave the pc without shutting it down, and press on any key or move the mouse to wake it up later, the only thing I have is the desktop picture. There are no icons, no way to do anything. Using control/alt/delete just gives me a blank screen.
I have to shut down with the power button, hold in until the screen says it's going to sleep, then push the power button back on. If I choose boot normally,it goes to the Windows logo screen, then it totally bypasses the "Welcome" screen (showing Windows Home Edition) and goes directly to the desktop. No icons appear and I have to repeat the first couple of steps and choose boot in safe mode or safe mode with networking. Then, I can shut down and restart and hold my breath until I see Windows 7 loading.
Originally, on my other pc, I thought it was the software itself. I ended up taking everything off my computer, saving to flash drives, and restoring back to the original state. This didn't help. I don't know if it was a hardware problem or a software problem, but the same issue came with this new unit.
Can someone offer me guidance? I have always loved HP and have a laptop, two desktops, an all-in-one printer, and two laser printers, all HP. However, this can certainly change real fast if I can't find a fix for this issue. (I ran HP's trouble shooter, but it didn't give me any information.)

Hi mrs5pennies,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how your computer is not able to boot successfully, that the icons on your computer are not showing up, and I would be happy to guide you towards a resolution!
To begin, I recommend following this document on Computer Does Not Start (Windows 7). The sub-section you will need to click on is for Standard Steps to resolve most startup problems. This should help with the startup proccess of when your computer boots into Windows. The next step I would suggest would be to ensure that all of your important Windows Updates are completed. This can be done by following this document on how to Install Windows updates in Windows 7.
If the issue persists, please call our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
I hope this helps!
Regards
MechPilot
I work on behalf of HP
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Message was edited by: rick.pearl
Message was edited by: rick.pearl

rick.pearl wrote:
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