New hp pavilion g4 worked for 30 days - now I get error msg when starting up

Error msg reads - Product information not valid
The following product information programmed into the system board is missing or invalid.
System Board (00A) - System Board CT Number
Press enter to continue start up -
get black screen after pressing enter
Start up test fails

http://h30499.www3.hp.com/t5/Notebook-PCs-Pavilions-Presario/System-Board-OOA-Product-Information-No...
The problem you are having can only be fixed by an HP Field Tech. I am one and I've fixed this issue before. It's an advisory that's only distributed internally at HP. Put in a service ticket. Any tech that has the latest s/n changer can fix this. Once the tech has booted the s/n changer, they'll put the info in like always, only this time, there will be two extra options. For any technician reading this, it'll ask something related to a 25-digit hex value that says (hit enter if unknown.) Instead, enter 25 zeros and hit enter. Then, on the softstylus option, just hit enter to leave it at defaults. That completes the latest version of the tool. This should fix your problem.
Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
Testing - HP 15-p000
HP Touchpad provided by HP
Currently on Debian Wheeze
*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*

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