New HP Photosmart 7520 won't print from photo tray

EDIT: It will feed from the phototray if I print the photo from the Windows Photo Viewer. However, it still refuses to print straight from the jpg, even though I explicitly specify in all the settings that I want to print a 4x6 from the photo tray. Is this typical behavior? I assume it would print correctly from other photo editing and viewing software, but haven't checked that yet so cannot be certain. PREVIOUS POST: I just got this printer, and cannot make it print from the photo tray. It printed from the phototray during the installation and setup, but that was the only time. The rest of the time, when I try to print a picture, it only selects from the regular paper tray. Is there some magical procedure involved? I have a Windows 7 operating system, and just installed everything from the HP site. I uninstalled and reinstalled, but still it doesn't work. I load a sheet in the phototray, make sure the correct printer is set, select the paper size (in this case 4x6in, the sample photo paper that came with the printer), select HP Everyday Photo Paper, Glossy, click Print, and the printer ignores the phototray and prints from the regular paper tray. I have scoured the web and the answers provided do not solve the problem. This is very frustrating. If I cannot get this resolved in another day or two, I will be returning this printer and will try a different brand.

I have already looked at that link and tried all the things I can try at home, aside from replacing the print heads. Nothing works. The magenta seems to be the biggest offender. When I print photos that have a lot of magenta in them, I also get the horizontal lines, so it is not just the regular paper used by the printer's quality report (my first suspicion, sadly proven wrong). I see now that this printer also cuts off the image when printing a borderless photo. I have not found a solution for that yet, either. It also went crazy in the middle of a print job (told me that I needed to power it off, lost its wireless connection, regained its connection, but would not talk to the computer). I had to turn it off and on again to reset it, and after that it seemed to print, at least. This printer has been a very expensive mistake, considering the ink and paper I have gone through in the past week. I have four days to decide if I want to return it and just eat the cost of the ink cartridges. I am seriously considering it at this point, but will try to work things out for another day or two.

Similar Messages

HP Envy 7645 won't print from photo tray

FIXED my own problem!Never thought to try setting the paper size to 4x6 in/10x25 cm! That's apparently what I get for being metric-phobic (or ignorant). But really, why provide a 4x6 option in the first place? I can't get my Envy 7645 printer to print from the photo tray. I'm specifically trying to print from the Photos app. I select the print option, set the printer, paper size (4x6), and paper options to "print from photo tray." I select print, and the HP print dialog appears and from there I am unable to set the photo tray as the paper source. The dialog comes up with "Default Settings" as the Presets option and when I scroll down through the dialog to select the Paper Type/Quality option, it shows paper type as HP Photo Papers, Quality is set to Normal, and the Source is set to Automatic (which fails to print from the photo tray; it defaults to the main tray). When I try to shift from Automatic to Photo Tray, I get an error message that says "The paper size selected is not supported by the Photo Tray. To print with the Photo Tray, go to the Page Setup dialog, choose a paper size supported by this tray, and then return to the Print dialog." At this point, I have no idea where to find the Page Setup dialog (it's not immediately apparent in the avialable options and I can't seem to find it under any of the Photos print options). Further, I don't understand why I'm getting the error in the first place as the paper installed in the tray is, indeed, 4x6 (as set in the original Photos dialog). I've tried playing with any number of varities of options (e.g, changing from HP Photo Papers to the generic other photo papers option, not specifying size of photo paper) and any time I select the photo tray option, I get the error message.

Hey , Welcome to the HP Support Forum. Did you still need assistance? I see that you have some interface questions about printing photos from a Yosemite Mac using your HP ENVY 7645 e-All-in-One Printer. I would like to help. Have you installed your printer's full-feature driver on the Mac? If not, click here to install. Also, for your information, your printer's specifications re: supported photo paper sizes is available here. When I tried printing a photo from my Yosemite machine (albeit with a different printer) this is how I configured the print job: If I had the option I would also recommend setting the paper type to correspond with whatever kind of photo paper you're using. If this approach doesn't help try the following steps: Uninstall your printer - click here for instructions. Repair disk permissions on your Mac - click here for instructions. Once you've finished running the above-noted utility, restart your computer. Lastly, click here to reinstall your printer. Please let me know the result of your troubleshooting by responding to this post. If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below and clicking to accept this solution. Thank you for posting in the HP Support Forum. Have a great day!

Aperture won't print from photo tray on HP Photosmart 6520

I've just started having a problem printing 4x6 photos with Aperture. When I print a borderless 4x6 glossy using the photo tray on my Photosmart it works fine. When I say to print a 4x6 borderless using the photo tray with photo premium paper it prints from the main tray rather than the photo tray. Plus now it's giving me a picture with borders, even though I specified borderless. Anyone have this problem?

Sorry, I do not know anything about your Printer. Have you looked, if there is an update for your printer driver, before you start reinstalling Aperture? If yes, upgrade your printer driver first. Also check, if you are having the same problem when printing from a different user account. Maybe some settings in your user accunt or startup items are interfering. You could also check, if printing from iPhoto or Photoshop has the same problem (but don't waste expensive photo paper on these tests ).
What is the Aperture version you are using?
Let me ask this: is there a problem deleting Aperture and reinstalling it? Will I lose anything? Thanks.
Your images are stored in the Aperture library/libraries, and your settings in your user library. This should not be affected by reinstalling Aperture. But do not reinstall, without ensuring that your backup is current.
How to reinstall will depend on the Aperture version you are using. This support article describes the procedure - ignore the title of the document - it is written to help with a nasty bug.
See: Aperture 3.4: May quit unexpectedly on launch after updating
Regards
Léonie

My new hp photosmart 7525 won't print

my new hp photosmart 7525 won't print and says it is "offline". In addition, the tray app error keeps coming on. I uninstalled my old printer. I have Vista.

Hi @hannabanna
I would like to help you print to your 7525. Let's first address the tray app error, then we can focus on the printer offline message.
The tray app error seems to be stemming from the older software you have uninstalled, it appears something did not fully uninstall. Please complete the following steps.
Please note; I simply choose the printer I did for steps 3 because of the version of software, we will not be installing this printer, I only want to use it to perform a comprehensive uninstall.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Download the software and choose to save as, save to desktop > HP Photosmart C7280 All-in-One Printer
After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
Look for, and open the folder starting with 7z (Example: 7zS2356)
Open folder Util
Open folder CCC
If you have an HP computer run the L3uninstall.exe. If you have anon-HP computer run the L4uninstall.exe
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Restart the computer
Download and run the HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
Step 14 will help you to re-install the 7525. Once the 7525 is re-installed, please try printing. If you get the printer offline message, use the following document; 'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
Please let me know if this resolves the issues, and or is you require further assistance. If you still get the tray app error, please let me know which printer you had before that you recently uninstalled. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

My HP Photosmart 6520 won't print from my chromebook. It use to, but now it won't.

My HP Photosmart 6520 won't print from my chromebook. It use to, but now it won't. Please help!

Hello,
Is your printer connected to a wireless network with Internet access?
Do other web services work on the printer? Meaning, can you use ePrint or the Printables on the front panel? (printables = apps on the printer like Disney, Menu Planner, Quick Forms, and so on.)
Miles
HP Employee

7520 not printing from photo tray

Brand New 7520 is not printing from the photo tray. I am printing from photoshop CS5 and I do not see where I can select the photo tray. In this instance, I am selecting 4x6 paper, but then it tries to print from the main tray, which I have emptied so I do not continue to print on plain paper. I have browsed some of the previous posts, but I have not been able to find a solution. It there a way that I can tell it to always print photos or a certain size paper from the photo tray? The reason I bought this printer was to be able to print small photos. Any assistance would be greatly apprecaited! Ciao!

I understand now. I want to provide a document on how to print photos in version 10.6 which should be relatively close to your settings. If this doesn't help you, let me know and I will gladly hand-write individual steps for you, this is just a little easier at this time. I have learned from personal experience that the main tray will not even register the photos, as I had a customer one day kept getting an out-of-paper error message during ePrint and he did not know you had to lift up the see-through tray to put photos in there. That isn't to say it is not possible through a Mac program. ePrint is really basic so it likes everything to be perfect. Tell me if the above link helps you. If not, I have your version of Mac (I believe) and this printer. I will see if I can recreate this if you need me. PS- Thank you so much for providing this picture for me for troubleshooting purposes. Might I add, that is a beautifully artistic photo.

Won't print from rear tray

I have a Pixma MG6220. No matter what I do it won't print from the rear tray from a source on the web. I go to both the quick setting and main tab and select "rear tray." Still prints from cassette. I took out the paper from the cassette. Won't print unti I load paper in the cassette. I even selected a different paper than plain paper and selected rear tray - but it still printed from the cassette.
I selected "continuous autofeed" for a default, removed paper from the cassette - and it still wouldn't print from paper loaded in the rear tray.
It will print from the rear tray if it's a document originating from my computer (or at least I just tried that and it worked). I did not change from plain paper, I only had to select rear tray.
Yes, I realize "save the document to your computer" will be a suggestion, but the website won't let me. It's a "free printable" that is not downloadable.

Hello.
The issue may also be related to a setting in your web browser. Check to see if your browser has a Page Setup option. This menu may be controlling the paper feed setting.
If the issue persists, please try using a different web browser to test the unit.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

HP 8630 won't print from Paper Tray 2

I decided to upgrade last week with the dual paper tray printer and continue to have to manually load my stationary in paper tray 1 to print on custom paper.
Why in the world can't HP fix this issue....I've been with Apple Care to do everything regarding repairs on their end of the line and reinstalled printer software following that process and it worked....ONCE. Now I cannot even get the Options Box to stay checked long enough to get ONE print from paper tray 2.
I'm returning this POS today....unfortunately, I tossed the box after I mistakenly thought it was fix after the Apple Care exercise.
HP....what is your problem that you can't resolve this issue?????

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Won't print to photo tray, but will print test page

I have most current Vista driver, but can't print to photo tray. It won't pull the tray in, although it works great when printing test page. I tried various page/paper settings and "photo tray" light settings, but still won't print from Vista.
Tried 8250 printer properties, changing paper settings, but can't recognize settings, even though it sees the paper and prints the test page. Seemed to work just fine with XP.
This question was solved.
View Solution.

Plugged into an XP machine, photo printed.
Plugged back into Vista, fooled with the settings, then it worked!
I don't know what exactly fixed it...

7515 keeps trying to print from photo tray when main tray selected (Mac)?

Just started uing a iMac with the 7515. It's driving me nuts that it keeps trying to print from the photo tray when I have main tray clearly selected in the print dialog box.
I'm trying to insert the picture of the print dialog box, but doesn't seem to be working. In presets (the second selection box from the top) I've got "Print from Main Tray" selected pretty plainly.
Turning the printer on and off does not help.
Any help appreciated.

Hey Chriscic,
Welcome to the HP Forums!
Always the best recommend steps to start off with when troubleshooting with a Mac, is to reset the printing system. Then verify, and repair the disk permissions.
So to start with the reset of the printing system, I have included the document 'Macintosh: Resetting the Printing System in Mac OS X'. Please select your version of Mac, and follow through the steps. If you have Mavericks, you can follow the steps for OS X v10.8. Also, please do not re-add the printer just yet.
After the reset of the printing system, you will need to complete the verify, and repair of the disk permissions. I have included the document 'Disk Utility 12.x: Repair disk permissions'. For step three when it asks you to select a disk, please select your hard drive. Once the repair has completed, please restart the Mac.
After the Mac has restarted, you can now add the printer back into the print queue. The try to print. Are you still experiencing the same issue? Or are you able to print from the main tray?
If you do require further assistance, please let me know the version of Mac OS X you are running. If you need it, I have included the document 'Finding your OS X version and build information'.
Looking forward to your reply.
I worked on behalf of HP

My printer (HP Photosmart D7360) won't print from my computer.

When I try to print something like an Open Office (.odt) or Word (.doc) document, I get no error message, it just doesn't print. The same thing happens when I try to print out recipes that I've downloaded, or e-mail. When I go to "printer settings" I get a message that says: "No default printer found. Please choose a printer and try again." When I click on OK, I get a screen up that says: "Printer Setup/ Name: (((hi-lited)))HP Photosmart D7300 Series/ Status: Default printer; Ready/ Type: HP Photosmart D7300 Series/Location: USB001/ Comment: (((none)))" Below this are 4 buttons, (Options) (((alone on the left))), (OK) and (Cancel) (((Center right))) and (Help) (((alone on the right))). If I click on the "OK" button, the screen disappears, and nothing else happens. Exactly the same thing happens with the "Cancel" button. The Control Panel/Devices & Printers screen shows the HP Photosmart D7300 series as the default printer. Without questions, I don't know what else to say. This is a great pain in the butt.

Hello @CBJack,
Welcome to the HP Support Forums!
I understand that you're experiencing issues when trying to print from certain programs on your Windows 7 computer to your HP Photosmart D7360 Printer. I would like to assist you today with resolving this printing issue. It does appear that there is a driver conflict occuring on your computer. That may mean that your driver is not correctly installed, or the correct driver is installed but certain programs aren't 'agreeing' with that driver. I will be running you through some troubleshooting steps below to isolate this issue and resolve this issue. Can I please have you follow the steps below.
Step 1: Run HP Print and Scan Doctor Tool:
To start troubleshooting I am going to have you download and run the HP Print and Scan Doctor Tool. This Tool will run on your computer and 'fix printing' issues for you. Should any driver, software, or connection conflicts be found than the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you. Please click here to download the Tool. Once the Tool has downloaded please run the 'Fix Printing' option under the Tool. Once the Tool has completed please test printing again. Should no issues be found under the HP Print and Scan Doctor, but the printing conflict still occurs, there is likely a driver issue occuring between your printer driver and the programs that you're experiencing an issue printing from. Please proceed with the steps below to resolve this.
Step 2: Alter Driver:
I am going to have you install an alternate print driver on your HP Photosmart. Once the alternate driver is installed I will have you test printing to verify if the issue is resolved.
Click on your Start menu
Select Devices and Printers
In the Devices and Printers folder right click on your HP Photosmart D7360 Printer and left click on Printer Properties
Left click on the Advanced tab
Left click on New Driver
When the New Driver window opens just hit 'next' until you see a list of Manufacturers on the left and a list of Printers on the right.
Select HP as the Manufacturer on the left
Select Deskjet 9800 as the printer on the right. If Deskjet 9800 doesn't appear than select 'Windows Update' on the bottom left and once the update completes you will be able to select Deskjet 9800.
After selecting Deskjet 9800 hit next to complete the New Driver Wizard
Under the Printer Properties window select 'Apply' but don't hit OK
Select the General tab
Rename your printer back to HP Photosmart D7360 Printer
Hit OK
Lastly, right click on your HP Photosmart D7360 Printer one more time and left click on Printing Preferences
Left click on the Paper/Quality tab
Left click on the 'Normal' dropdown for Print Quality on the bottom right and change this to Fast Normal
Hit Apply and OK
Now that the alternate driver is added in please try printing from the programs you were previously experiencing issues with.
Please respond to this post with the result of your troubleshooting. Best of luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Photosmart 7520 won't print black, says I have half a cartridge

My printer won't print black (regular, not photo black). The ink level says I have half a cartridge. I have tried cleaning the heads so many times but no change. I tried to find an answer in the help section of HP and had no luck. I tried to contact HP but was told because my printer was out of warranty in January I would have to pay to talk to someone. Can anyone help? I'm disappointed in HP, charging people to talk to customer service is ridiculous.

The steps in the document here may help resolve black not printing on your Photosmart 7520 printer. Be sure to check the vents as shown in Solution Six.
If the above does not resolve the issue then soaking the printhead as described in the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Photosmart 7520 won't print color

I just purchased my Photosmart 7520 tonight. I can not get the color or photo black cartridge to print. The ink levels are showing as dropping but the paper/photo paper comes out blank! I can print a plain black & white document with no color, but anytime I introduce color I get nothing. Even the alignment page does not have color on it. Help! I'm so frustrated and don't want to continue to waste ink printing air!

Hello,
Follow the steps in the link bellow to solve the issue :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03369392&tmp_task=solveCategory&cc=us&dlc=en&ju...
I work for HP but my posts and replies are my own.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"

New HP envy 5530 won't print from my computer

I just installed my HP envy 5530 through a wireless connection. It will not print anything from my computer. It shows it is printing but then the printer doesn't do anything. I can print from my andriod phone though. I have tried using the HP print and scan doctor. It says everything is fine. When I try to print a test page it doens't do anything- it will print an internal test page though. I have tried uninstalling and reinstalling the software (I also removed all old HP software)- that didn't help. I also tried turning off my firewalls- also didn't help. Not sure what else to do.
I have windows 8.1 and an acer computer. I have had wireless printers before (HP) and never had a problem.
Thanks for your help.
Tara

Hi usmc_roque,
Thank you for your reply.
I would suggest the following:
- Uninstall the software. Uninstalling the Printer Software.
- Remove USB cable.
- Reboot PC.
- Download and re-install the software. HP ENVY 5530 e-All-in-One Printer Drivers . click the next button next to the Operating System type. (Make sure to choose Windows XP), scroll down, and click on Driver - Product Installation Software (1), then click on the blue download button next to HP ENVY 5530 e-All-in-One Printer series Full Feature Software and Drivers to download the driver.
Try this as the HP Printer Install Wizard for Windows, is only compatible with Windows 7, and up to Windows 8.1.
Hi dwneylonsr,
Thank you for your response.
I would suggest to power off the PC, then the printer. Unplug the power to your router for 30 seconds, plug the router back in. Then turn back on the printer, then the PC. After that try to Uninstall the Printer Software, and re-install again. HP Printer Install Wizard for Windows.
Hope this information helps, and have a good day.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Won't print from Photo Card

I have a new Photosmart Premium printer and it will not print from an XD card. The printer displays the photos and I can select all the photos etc. but it will not print - after going through the motions of starting the printing process, shaking and making lots of printer noises, the printer pauses and after a lengthy delay it spits out a blank page and cancels the print job.........
The photo printing works well from the computer but I chose this printer for the XD card option for quick printing. Please help!

Need a little more information here......there are several models called Photosmart Premium. Is it a C410a, C309g, C309c or which model?
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

New HP Photosmart 7520 won't print from photo tray

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