New HP Photosmart Premium AIO (c309g) won't connect to network.

Hi,
I just received my new HP Photosmart Premium C309g printer and I'm having trouble connecting to my home network. Everything else works fine but it just searches for ages looking for wireless routers and never comes up with any results. Even Wifi Protected setup just continues to search and doesn't come up with anything
I ran the network test report and it said Wireless On- PASS   Wireless Working - FAIL. I've reinstalled all the software and nothing's working so help would be appreciated!
Router : DLink (DIR-615)
Encryption type: WEAP2 (something or other lol!)
ISP type: cable (virgin media)
thanks !

I would say the printer's radio is bad.  Turn the printer off, unplug power from the back of the printer, wait 30 seconds, plug in and turn on.
Now, run the Wireless Network Test from the front panel.  If it fails again, return the printer for a new one.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Similar Messages

  • I have a new HP Photosmart Premium that does not connect to our ATT router we use for 2

    We just purchased a new HP Photosmart Premium to work on our ATT wireless router with two laptops.  It does not connect to our ATT wireless network with the error "No filtering"  FAIL indications.  Why?

    There could be several reasons for this.
    Let's try this: cycle power on the router, let it restart a couple of minutes then try it again.
    If that does not work, we may need to adjust some settings in the router.   ISP supplied routers are not the best.....
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP Photosmart Premium C310a printer keeps disconnecting from my network.

    My HP Photosmart Premium C310a printer keeps disconnecting from my network. I have tried disconnecting my Firewall and AVG virus software, all to no avail. Can anyone help?

    This is an issue I have seen multiple times, and telling people to check their network settings, or to fix wireless settings does NOT address the root cause of the problem.   For those who are English-impared, here is a very clear explanation of what is going on:
    The printer is REMOVED from devices and printers, seemingly at random.    This is NOT a problem with "The printer is not printing", where fixing the network or resetting IP addresses will fix it.   The printer is GONE, and needs to be added again.
    I know networking, and at no time should a loss of connection cause the printer to just be removed from Printers and Faxes, Printers, or anything like that.    If the connection is lost, the connection is lost, but the printer SHOULD still be set up in Windows, just pointing at the wrong place(if the IP address has been changed).
    I suspect that it is more likely that the HP Update software is the culprit, and will test that theory today with a customer who has this problem.    It also seems to be limited to the HP Photosmart line of printers, since the Officerjet line does not seem affected by the bug.  

  • IPhone won't connect to networks after 3.0 software upgrade

    Hi,
    It was always fine, but following the 3.0 software upgrade, it won't connect to networks. I've used the 'forgotten' function and inputted the details again - didn't work. I've also reset all network settings, then started from scratch. But I'm still getting the "unable to join networks" message.
    My friends are all having this problem after the 3.0 upgrade too.
    I'm in the UK, using a WPA2 connection. Nothing has changed about my network settings since upgrading the phone.
    Any help appreciated.

    You said that all your friends were having the same problem, implying that it might be general to the UK. I thought, and still do, that it was worth pointing out that it isn't general to the UK. Sorry you feel aggrieved by that.
    I mad a suggestion that might help. You haven't said whether you tried it or not. I assume you did and it didn't work. Sorry about that too.
    Try a restore. If that doesn't work for you or any of your friends, take the phones back and get replacements.

  • Photosmart premium all in one and wireless G network

    Is the new photosmart premium with built-in Ethernet, WiFi 802.11n backward compatible on b/g wireless network?  Will it connect wirelessly to my Linksys WiFi 802.11g network?
    Thanks!

    Yes, 802.11n devices, including our two new Photosmart Premium All-In-One printers, are compatible with 802.11g wireless networks.
    A bit of background:  the 802.11n standard that was just recently ratified mandates compatibility with 802.11g and 802.11b networks and devices.  You can even mix devices on the same network.  For example, you can setup a 802.11n network and connect both 802.11n and 802.11g devices and have the 802.11n devices run at 802.11n speeds.
    You could also connect 802.11b devices to your 802.11n network though from a performance point of view, that isn't recommended.  The presence of any 802.11b devices in vicinity of 802.11g or 802.11n networks degrades those networks.
    Regards / Jim B / Wireless Enthusiasts
    ( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
    + Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

  • [HP Photosmart D110a] Printer won't connect to network

    Printer: HP Photosmart D110a
    Operating system: Mac OSX 10.6.8
    I'm living in a dorm room and trying to wirelessly connect my printer to my computer. I can't connect my printer to my university's network because it's protected. Instead I've been connecting to my printer's SSID network. I go into Settings --> Wireless --> Wireless Settings --> Wireless Setup Wizard --> the printer scans for routers, and then the SSID name comes up in a list underneath my university's closed network. It's called HPD110a.7809C6. 
    I connect to it, it says it's connected, but then the Wireless light keeps flashing blue. I go back to the Wireless tab and it shows that it's connecting, connecting, connecting... and then there's no connection.
    My printer was working a little while ago. It's been tempermental and has occasionally worked. But since the last time my roommate used it and turned it off, it's refused to connect to that SSID network and has thus refused to work. I think I solved the connectivity issue I had before by connecting it to the SSID network, but now it won't connect.
    Things I've tried to combat this issue:
    Restarted the printer, both by turning it off and turning it on manually, as well as pulling the plug out of the back while it was on (I've read in my search for an answer for this problem that doing that can help some issues?) and unplugging it while it was off and then restarting it
    Continuously tried to reconnect to the SSID network
    Tried to enter the printer's IP in my internet browser's address bar; nothing came up, since it isn't connected
    Turned off the wireless in the Wireless Settings menu, then turned it back on a half hour later, then waited to see if it'd reconnect
    Reset printer drivers
    Updated my ePrint software and installed all availible HP product updates
    I've printed out the Network Test multiple times, and each time it's said everything passes, but that I've had numerous disconnects and that the connection is low
    I even moved a music player that was near my printer, thinking that maybe the metal was messing up the connection somehow (last resort)
    Changed the empty ink cartridge (last resort)
    I haven't tried restarting my computer, but I don't think that's what the problem is. My roommate's computer can't connect to the printer either (she's running OSX 10.8). 
    I have the printer in my Printer list twice in two seperate ways: One version is connected through the IP address, and the other is an option that appeared once while I was connected to the SSID network and just became a new printer. That one includes the scan option, but the first one doesn't. When I try to print something, the first printer says "Network host [IP ADDRESS] is busy.. will retry in 5/10/20/etc seconds..." and the second printer says "Printer offline."
    The same thing happens with both whether I've gone into my Airport settings in the upper right and connected to the printer as a Device or not. It still shows my printer as a Device that I connect to, even though the printer itself says it's offline.
    Additional informatiom:
    I don't have a USB cable for my printer, so I haven't tried that yet.
    At one point during all the re-setting and restarting, I saw the printer's IP address appear in the Wireless menu as the connected network, but it still wouldn't print at that time.
    That's all the information I can think of in relation to this issue; if anyone needs to know anything else, let me know. Hopefully it's enough, and hopefully someone will have the answer to my problem.
    Sorry if anything is confusing or frantic; I've been dealing with this for a few days now, and I've searched all the help forums I could and looked through as many HP documents as possible, but nothing has changed the situation. This is basically my last hope.

    After just switching from Cable to FIOS, I had to get my HP C4580 wireless printer back online too.
    What was important was that the Printer settings knew about the IP and port changes that are impacted from the new network and router from Verizon.   How to do this is in your HP printer network setup manual and handled by their driver when its installed on the PC.
    If all fails, try hooking up to your printer via an USB cable and start from there.  Make sure everything works wired before trying again from a wireless setup.  Youll end up with two printers in your Windows Printer choices, one for USB and one for Wireless, but thats no big deal.
    Tmas

  • Airport Extreme won't connect to network

    I just replaced our old Airport Extreme with a new Airport Extreme. Now our Airport Express won't connect with our network. I've got the dreaded blinking yellow light and the Airport Express does not show up as an icon in my Aiport Utilities application. Any ideas? Thanks.                    

    Whenever changing out networking hardware it is always a good idea to perform a complete power recycle of all of your networking gear to make sure that they are communicating properly. Once you re-established a working baseline between the new Extreme and the modem, we can assist you with the Express if you still have issues getting it to connect.

  • Hp officejet pro 8500a won't connect to network

    hp officejet pro 8500a won't connect to network

    Please read this post then provide some details.
    http://h30434.www3.hp.com/t5/Other-printing-questions/Want-Good-Answers-Ask-Good-Questions/m-p/2094#...
    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Although I work for HP my posts and replies are my own
    Please mark the post that solves your problem as "Accepted Solution"

  • PC won't connect to network share

    I have a Windows 7 PC that won't connect to a network share. 
    I can ping the server. 
    The PC has a static IP and is on the domain. 
    I've removed the PC and re-added it from the domain. 
    I've tried on a couple of different user accounts, but when either try to run to the server and share (start->run \\server\share) or use "Map Network Drive" it fails. 
    Any advice ?

    The PC has a static IP and is on the domain. 
    The DNS points to your local DNS server?
    or open up this registry settings:
    HKLM->System->CurrentControlSet->Control->NetworkProvider->Order-> ProviderOrder
    check the value of that string whether it contains this value: RDPNP,LanmanWorkstation
    or compare the value of the registry with any machine on your system that is working fine.
    Every second counts..make use of it. Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.
    IT Stuff Quick Bytes

  • IPhone 5s Wi-Fi is on but won't connect to network

    my iphone5s having a problem connecting to network under Wi-Fi at home. There's 5 iPhones in my home they have no problem connecting.
    l

    Ann
    You can probably safely skip straight to Step #5 in If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support
    ÇÇÇ

  • Apple TV 2nd won't connect to Network -3902 Error

    Can anyone help with this, got brought an Apple TV for Christmas and it won't connect to the router, it can find it, but when you put the password in, it just comes up saying:
    There is a problem connecting to the internet.
    Check your settings and try again (-3902)
    Any help would be much appreciated

    I had a bit more hassle after sending my first exultant message, as it wouldn’t connect again after power off the next day. There were a number of errors in my router config, including the wrong MAC address in my MAC filtering inclusion list (got corrupted, I think!), but couldn’t get it up even after fixing that. I then reset the Apple TV and started over, including re-entering the looong passphrase I have for my WAP2 security protocol. What a pain!
    It did come back with some fantastic IP address that wasn’t even on the Internal Private Network lists (eg, 10.1.1.x, 192.168.xxx.xxx, etc), so I set the Apple TV to static mode and reset all the addresses and masks to 0. Still no luck.
    Then I remembered watching my Modem stats screen and seeing that it didn’t have some of my connections listed as active in the DHCP table, even though these connections were up and running. I could get them on the table by going into the Network (Advanced) Pane in System Preferences and renewing the DHCP Lease. Of course, you can’t do that on the Apple TV. However, you can reboot your modem to refresh everything. Did that, and guess what, Apple TV came up smiling! The WAP2 Password was clearly stored somewhere, and the reboot of the modem clearly triggered a response.
    That was last night (or should I say, very early morning!). I shut power off to my TV and HiFi when not using, and this also shuts off the Apple TV. I just booted both up this morning and the Apple TV came up smelling like a rose.
    Hope this helps a few people.

  • IPhone 5 won't connect to network after Verizon 13.1 upgrade

    I downloaded the Verizon 13.1 upgrade on my iPhone 5 and now it won't connect to the network. It's said Searching... in the top left corner for almost an hour now. What can I do to fix my network connection?

    Call Verizon.

  • PhotoSmart Premium fax C309 won't print black ink

    Windows Xp series 2. Had been refilling ink cartriges when problem first occured. Installed two new black ink cartriges and still wouldn't print black ink. Cleaned print heads several times using the menu on the printer. Still did not correct the problem. Color is fine. Did a print test report and all color ink shows fine but no black. Alignment is fine. Do I need a new print head? Printer only gets occasional use.

    Hi there blackcat61,
    This article covers print quality issues like missing colors and others. Give the steps listed under your operating system a shot and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Photosmart Premium AiO

    Im having intermittent issue being unable to print from my laptop to the printer wirelessly. The printer has ip from the router and the laptop is able to go online.The laptop cannot ping the printer from the network as well.I ran the NDU and it doesnt detect the printer, however the printer was installed properly using setup cd.
    I cleared the print queue. I rebooted the whole connection still the printer is not detected.
    The Issue started when I had set the printer to be the Default printer, thats when i started having problems printing my docs.
    Help.

    I would say the printer's radio is bad.  Turn the printer off, unplug power from the back of the printer, wait 30 seconds, plug in and turn on.
    Now, run the Wireless Network Test from the front panel.  If it fails again, return the printer for a new one.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Photosmart Premium Printer C309g-m

    LCD window is now showing HP logo all the time.  If I touch HOME, it goes to the window with Photo, Copy, Scan, etc., but within a few seconds returns to HP logo window.  Normally, it displays window with Photo, Copy, etc. and then goes to sleep like a screensaver.  The HP logo window never sleeps, and I'm afraid the LCD window will burn out.  How do I make it stay at the Photo, Copy, etc. window?   I've tried HP tech support and also, Preferences - Energy Save Mode on the printer and nothing fixes this problem.  Please help.

    There is another version of reset to try:
    Turn the printer off.
    Remove the power cord from both the back of the printer AND the wall for 5 minutes.
    Plug all back in and turn on.
    If this does not fix it I am really out of ideas.  Does it happen to be in warranty?
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

Maybe you are looking for

  • Null value in target table

    Hi All I am using ODI 10.1.13 I have declred teh Target datastore and mapped the target datastore with source in teh interface But when ODI is creating teh target database all the columns are created with accepting NULL Properties. where as i hv decl

  • Changing Date Format in Dashboard prompt drop down list

    Hi friends, my dashboard shows a drop down list for dates , which are in format "7/1/2008 12:00:00 AM". This is defined datetime datatype in sql server. Is there any way to change the date format in dashboard prompt to just "7/1/2008" without doing i

  • How many DLLs can a Sequence use?

    I have created a Class / DLL (FOO.DLL) that is executed by a Sequence File via the customized TOOLS menu.  The "hello world" version of this DLL works fine.  When I update this DLL to use classes from other classes / DLLs I have created (BAR.DLL) I g

  • Com.sap.portal.prt.sapj2ee.error

    Hi, When i run "startsap" on our Portal CI, i see the following error message in: std_server0.out Mar 15, 2008 8:40:51 AM          com.sap.portal.prt.sapj2ee.error [SAPEngine_Application_Thread[impl:3]_34] Fatal: Exception during reference registrati

  • Hp solution center on window 8.1

    I have down loaded all the hp drivers and when I install the program it does not incliude the solution center.  I am printing to and officejet j4680. It prints ok.  The solution center works ok on my windows 7 computer.