New Hub5A won't update firmware

I bought a Hub 5A from the BT Shop a couple of weeks ago but it has come with firmware 4.7.5.1.83.8.173.1.6. It's been in use for about 10 days now but hasn't updated to the latest, 4.7.5.1.83.8.204. I've restarted it a couple of times but that hasn't helped. It seems to be phoning home (I think) to check - event logs below from the last power off/on.
How can I get it to upgrade to the latest version?
1. Product name:
BT Home Hub
2. Serial number:
+068343+NQ44524020
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
10:41:49, 07 May.
( 174.220000) CWMP: session completed successfully
10:41:49, 07 May.
( 173.690000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
10:41:46, 07 May.
( 170.780000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
10:41:46, 07 May.
( 170.770000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
10:41:16, 07 May.
( 140.550000) CWMP: session closed due to error: WGET TLS error
10:41:09, 07 May.
( 133.590000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
10:41:09, 07 May.
( 133.580000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
10:40:04, 07 May.
( 68.520000) CWMP: session closed due to error: Could not resolve host
10:40:04, 07 May.
( 68.490000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
10:40:04, 07 May.
( 68.480000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
10:39:34, 07 May.
( 38.270000) CWMP: session closed due to error: Could not resolve host
10:39:30, 07 May.
( 33.980000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
10:39:30, 07 May.
( 33.970000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
10:39:29, 07 May.
( 33.760000) CWMP: Initializing transaction for event code 1 BOOT

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