New I pot touch can not be synchronized by itunes

Hello
My dauthers new I pot touch is regognized by itunes but can not be synchronized with it. Under Device the I pot touch is listed but can not be opened. Neither can the i pot synchronisation be selected in the menue. The problem could be with a wrong initialisation at the beginning but I don't know how to reset ipot touch and start again.
thanks for the support

When I open itunes and connect the ipot than I see the ipot as "ipot touch" in the device list. But I can not choose any tab or so on it. I assume it was wrongly initialized or the synchronisation features have been deactived. When I click on that ipot in the itunes there is nothing there to choose. When I go to the main menu the synchronisation feature can not be selected either. I guess I should reinstal the ipot again but don't know how to completely reset it.  -- thanks

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