New iCloud email account not working - duplicate/ambiguous directory match error

I set myself up a new iCloud account this morning once I got iOS 5 loaded on my iPhone 3GS. I was able to create a new @me.com email address, but I think I might have stepped on someone else's existing address as when I send it email, I get a rejection immediately with "duplicate/ambiguous directory entry". iCloud email doesn't work on iCloud.com, and iCloud mail account on the iPhone tells me the user or password is incorrect.
Other than that, iOS 5 is working great so far!

Same symptoms - let's look at the "cause". I was digging in my iPhone settings and although I did everything as prompted in the iCloud setup here is what has actually happened under the hood.
First - What iCloud guided me to do.
•I had a @mac Apple ID I decided to use it for iCloud
•iCloud said I neeeded a new @me address to use mail and iMessaging and asked me to set one up
•I set up a new @me email address
Sencond - The Results
•I can receive email at my new @me address (expected)
•I can login to iCloud online with my old Apple ID (expected)
•I can not send outgoing mail - error on password (unexpected)
Third - Under the Hood (Settings that are a little odd)
On my iPhone, under Settings -> Mail, Contacts, etc -> iCloud -> Account,
At the very bottom under "Advanced" is the email info, now this should be the new active @me address but its NOT! It's my old AppleID with the @mac address - which of course no one can use for "real email" anymore.
iCloud on my phone is attempting to use my @mac address for outgoing messages!!!! ARGH!
WORSE is you can not edit this! You can click and see details, change the "name" but you can not change the address!
I think this might be the issue for all of us on this thread - check it out and see. If so it's something we will def. have to have a fix from apple for. :-( That or perhaps delete your iCloud account, your existing Apple ID and get a new @me Apple ID that will work for email as well. (PITA!) I hope we get a fix from Apple.

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How to I make iCloud and outlook 2010 work?

See the section on setting up your iCloud account in Outlook 2010 in this Apple support document.
iCloud: Set up iCloud Mail on your devices and computers
By the way, you posted this in the Apple Developer forums, when it probably should have gone in the iCloud forum.
B-rock

I just got my daughter a new macbook pro. She currently shares my wires apple id for iTunes on her iTouch. I need to set up an email account for her. Is there any way to set up a new iCloud email account but still use my wires apple id for iTunes?

I just got my daughter a new macbook pro. She currently shares my wifes apple id for iTunes on her iTouch. I need to set up an email account for her. Is there any way to set up a new iCloud email account but still use my wifes apple id for iTunes?

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Do I need to set up a new account and apple ID to get a new icloud email account? Its askling me to set up my account so I guess my question is when asking to set up new apple ID, this is not the id and password I use to access itunes and things like that right? Sorry, Im a little new to this

Hey meharazim,
Try turning off your iPhone, and then going to the Apple ID website to see if you can edit/update your information. I'll include some information below inclucing a link to the Apple ID Support team if you need help straightening this out.
Once you have the Apple ID straightened out, if you are still not able to delete the iCloud account, you may need to restore the iPhone as a new device.
Change your Apple ID - Apple Support
http://support.apple.com/en-us/HT202667
Contact Apple for help with Apple ID account security - Apple Support
http://support.apple.com/en-us/HT5699
How to erase your iOS device and then set it up as a new device or restore it from backups - Apple Support
http://support.apple.com/en-us/HT4137
I hope this information helps ....
- Judy

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Is it possible to get a new icloud email account without changing my apple ID?

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You should be aware before you start that once you've created an alias you cannot turn that address into a full iCloud account or move it to another account.
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Duplicate/ambiguous directory match

I'm using IMS 5.2 Patch 2
One of my email user try to send email to his account using his yahoo email account, but he received bounce back email with the error
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553 5.1.4 duplicate/ambiguous directory match: [email protected]
before last week, he was able to send email to the address....

"duplicate/ambiguous" means that something has changed in the ldap response for that uid. Usually it means that somebody has added the same mail address as "mailAlternateAddress" or such. Check what the ldap response is to the search, and you'll see most likely that the search response includes, "nentries=2" or something like that.
Mail addresses have to be unique. . .

How do i obtain a new iCloud email account

My father set up a new ipad mini for my mother without setting up an icloud email account. How do I go back to reset and obtain an icloud and apple Id?
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Well the Mac is way too old, but rhis situation may not be as bad as it appears. Take a look at these kb articles.
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If they want to use a credit card with their Apple ID. See this.
iTunes: How to set up an Apple ID within iTunes - Support
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Create iTunes Store account without credit card - Support - Apple
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Apple - iCloud - Learn how to set up iCloud on all your devices.

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By all appearances, I still have a secure pipe to my email. It's a shame that this prompt and the results of "continue" aren't better at indicating what the actual issue is.
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HT4864 I'm confused with the syncing of email with Icloud. Do I need to use the new Icloud email account instead of my existing outlook accounts?

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Sangoma wrote:
Roger, I dont think its as simple as that. I migrated from MobileMe months ago when Lion first came out. I am on Lion 10.7.3 on a MacBook Pro, an iPad 2 and an iPhone 4S with the latest version of iOS5, they are all setup for iCloud not MobileMe, and iCloud email has not been working for two days on any of these devices. All my other iCloud services work just fine. Mail settings show the iCloud incoming server as p01-imap.mail.me.com and is not editable. So it may be related to MobileMe migrators, but it still seems that the problem is server side?
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ICloud email is not working?

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Sangoma wrote:
Roger, I dont think its as simple as that. I migrated from MobileMe months ago when Lion first came out. I am on Lion 10.7.3 on a MacBook Pro, an iPad 2 and an iPhone 4S with the latest version of iOS5, they are all setup for iCloud not MobileMe, and iCloud email has not been working for two days on any of these devices. All my other iCloud services work just fine. Mail settings show the iCloud incoming server as p01-imap.mail.me.com and is not editable. So it may be related to MobileMe migrators, but it still seems that the problem is server side?
I specifically aimed my last post at people who had migrated on a pre-Lion Mac. The fact that jeffreyfromwa was attempting to connect with the MobileMe server setting is a strong indication that he fell into this class and that this was a probable cause.
People like yourself with Lion are in a different boat (he may find himself in it when he amends his server settings): there have been numerous complaints along these lines, though it's not applicable globally. It may well be a server problem in which case there's not much you can do except wait.
People who don't post their system (that's everyone in this thread except you) make it difficult to answer since the behaviour on Lion is different from earlier systems, and the problem specific to earlier systems needs to be addressed first.

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New iCloud email account not working - duplicate/ambiguous directory match error

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